Conversation Overselling a flight
Introduction
Melissa is a reservations agent in training. Jean, her trainer, explains how the airline sometimes sells more seats for a flight than the aircraft actually has.
瑪莉莎是在培訓中的訂位人員。她的培訓師金向她解釋航空公司如何有時賣比實際上更多的機位。
Characters
Jean - Reservations Agent訂位人員
Melissa - Probationary Reservations Agent實習的訂位生
Conversation
Melissa: I’ve been looking through the reservations, and I see that this flight only has 178
seats in Economy, but we have reservations for 190 passengers. Why have we
done that?
我一直翻閱預訂單，我看到本次航班只有178個經濟艙座位，但我們有190
名乘客的預訂。為什麼這樣做呢？
Jean: That’s called overselling. That flight is currently oversold, but we’re pretty sure
some of the people won’t show up. So, we sell more tickets than we have seats for.
這稱為超賣。該航班目前超賣，但我們相當肯定某些旅客將不會出現。因此，
我們會賣出比我們現有座位更多的機票。
Melissa: How do we determine how many seats we oversell on each flight?
我們要如何決定每個航班上要超賣多少機位？
Jean: It’s usually done by computer. The program predicts how many of each class will be
no-shows and lets Reservations sell that many seats on each flight.
通常是由電腦完成。程式將預測每機艙會有多少未到者，並允許訂位組在每個航班中多賣座位。
Melissa: What do we do if all the passengers show up?
那如果所有的乘客都來了，我們該怎麼辦？
Jean: Well, there are a couple options. We can upgrade some of our frequent flyers to
Economy Plus or Business class. And sometimes we have to ask for volunteers to
take a later flight. We offer them some compensation when we do that, though.
嗯，有幾個處理方式。我們可以將一些常客升等到豪華經濟艙或商務艙。有時
我們徵求自願者坐晚一點的航班。不過，當我們這麼做，我們會給他們一些補
償。
Melissa: So, they can take a later flight. But what if all those are full, too?
所以，他們可以坐晚一點的航班。但如果這些航班也都滿了呢？
Jean: We don’t oversell every flight. Usually the ones later in the day aren’t as full as
early ones. But sometimes we have to bump people from the later flights to make
space for the people who were bumped earlier. We always catch up sooner or later.
我們不會超賣每個航班。晚班通常不是像早班那麼滿。但有時我們必須將晚班
的旅客從名單中剔除，讓之前班次
Introduction
Melissa is a reservations agent in training. Jean, her trainer, explains how the airline sometimes sells more seats for a flight than the aircraft actually has.
瑪莉莎是在培訓中的訂位人員。她的培訓師金向她解釋航空公司如何有時賣比實際上更多的機位。
Characters
Jean - Reservations Agent訂位人員
Melissa - Probationary Reservations Agent實習的訂位生
Conversation
Melissa: I’ve been looking through the reservations, and I see that this flight only has 178
seats in Economy, but we have reservations for 190 passengers. Why have we
done that?
我一直翻閱預訂單，我看到本次航班只有178個經濟艙座位，但我們有190
名乘客的預訂。為什麼這樣做呢？
Jean: That’s called overselling. That flight is currently oversold, but we’re pretty sure
some of the people won’t show up. So, we sell more tickets than we have seats for.
這稱為超賣。該航班目前超賣，但我們相當肯定某些旅客將不會出現。因此，
我們會賣出比我們現有座位更多的機票。
Melissa: How do we determine how many seats we oversell on each flight?
我們要如何決定每個航班上要超賣多少機位？
Jean: It’s usually done by computer. The program predicts how many of each class will be
no-shows and lets Reservations sell that many seats on each flight.
通常是由電腦完成。程式將預測每機艙會有多少未到者，並允許訂位組在每個航班中多賣座位。
Melissa: What do we do if all the passengers show up?
那如果所有的乘客都來了，我們該怎麼辦？
Jean: Well, there are a couple options. We can upgrade some of our frequent flyers to
Economy Plus or Business class. And sometimes we have to ask for volunteers to
take a later flight. We offer them some compensation when we do that, though.
嗯，有幾個處理方式。我們可以將一些常客升等到豪華經濟艙或商務艙。有時
我們徵求自願者坐晚一點的航班。不過，當我們這麼做，我們會給他們一些補
償。
Melissa: So, they can take a later flight. But what if all those are full, too?
所以，他們可以坐晚一點的航班。但如果這些航班也都滿了呢？
Jean: We don’t oversell every flight. Usually the ones later in the day aren’t as full as
early ones. But sometimes we have to bump people from the later flights to make
space for the people who were bumped earlier. We always catch up sooner or later.
我們不會超賣每個航班。晚班通常不是像早班那麼滿。但有時我們必須將晚班
的旅客從名單中剔除，讓之前班次
