Mastering Hospitality
活動訊息
分享今年你最有感的書，送50元電子禮券，再抽5000點金幣！
普發一萬放大術：滿千登記抽萬元好禮
2025聖誕禮物展—為朋友家人準備暖心驚喜！點我逛逛選禮物↓↓↓↓↓↓
內容簡介
MASTER YOUR SKILLS IN "THE PEOPLE BUSINESS" AND SHAPE THE FUTURE OF HOSPITALITY.
"I have long valued Iwan Dietschi's leadership and his enduring values of true hospitality. In his excellent book, he guides young and established hoteliers to create their own pathway to success and reflect on their responsibility to continually evolve." -HERVE HUMLER, founding member and Chairman Emeritus, The Ritz-Carlton Hotel Company
"Driven by passion and true caring, Iwan's wonderful guide, Mastering Hospitality, will help all current and future hoteliers maintain the quality and brilliance that are required in a 5-star world." -ANDREA SCHERZ, Owner and Managing Director, Gstaad Palace, Switzerland
"Iwan Dietschi embodies the passion of hospitality. In Mastering Hospitality, I am thrilled that he highlights the importance of lifetime learning, especially self-directed." -MARY GOSTELOW, Gostelow Report and GirlAhead, and Global Ambassador, International Luxury Travel Market
The state of the hotel business is changing enormously. As a result, the principles of being a consummate hotelier are essential. Yet even in these challenging times, the greatest reward is not just to attain the highest company title, but to be recognized as a role model-one who understands and aligns with a brand, creates welcoming environments, and leads and inspires employees.
With over two decades of executive experience in luxury hotels, renowned Ritz-Carlton hotelier Dr. Iwan Dietschi will teach you the steps to adopt a new mindset that will help drive your career and leadership development. In Mastering Hospitality, you will learn:
The art of being a true hostThe eight leadership principles that determine your successHow choosing the right company-and the right mentors-can make or break your careerHow to develop business expertise, communication skills, and your leadership styleThe importance of innovation, change, and how to lead the way
Master hospitality and reach your full professional potential with Dr. Dietschi's expert wisdom as your guide.
"An enthusiastic, passionate, and instructional take on a career in hospitality, this debut could not have been written by a more experienced professional....A treasure trove of advice for the aspiring hotelier or, for that matter, anyone contemplating a career in a customer-centric business." -Kirkus Reviews
配送方式
-
台灣
- 國內宅配：本島、離島
-
到店取貨：
不限金額免運費
-
海外
- 國際快遞：全球
-
港澳店取：
訂購/退換貨須知
加入金石堂 LINE 官方帳號『完成綁定』，隨時掌握出貨動態：
商品運送說明：
- 本公司所提供的產品配送區域範圍目前僅限台灣本島。注意！收件地址請勿為郵政信箱。
- 商品將由廠商透過貨運或是郵局寄送。消費者訂購之商品若無法送達，經電話或 E-mail無法聯繫逾三天者，本公司將取消該筆訂單，並且全額退款。
- 當廠商出貨後，您會收到E-mail出貨通知，您也可透過【訂單查詢】確認出貨情況。
- 產品顏色可能會因網頁呈現與拍攝關係產生色差，圖片僅供參考，商品依實際供貨樣式為準。
- 如果是大型商品（如：傢俱、床墊、家電、運動器材等）及需安裝商品，請依商品頁面說明為主。訂單完成收款確認後，出貨廠商將會和您聯繫確認相關配送等細節。
- 偏遠地區、樓層費及其它加價費用，皆由廠商於約定配送時一併告知，廠商將保留出貨與否的權利。
提醒您！！
金石堂及銀行均不會請您操作ATM! 如接獲電話要求您前往ATM提款機，請不要聽從指示，以免受騙上當！
退換貨須知：
**提醒您，鑑賞期不等於試用期，退回商品須為全新狀態**
-
依據「消費者保護法」第19條及行政院消費者保護處公告之「通訊交易解除權合理例外情事適用準則」，以下商品購買後，除商品本身有瑕疵外，將不提供7天的猶豫期：
- 易於腐敗、保存期限較短或解約時即將逾期。（如：生鮮食品）
- 依消費者要求所為之客製化給付。（客製化商品）
- 報紙、期刊或雜誌。（含MOOK、外文雜誌）
- 經消費者拆封之影音商品或電腦軟體。
- 非以有形媒介提供之數位內容或一經提供即為完成之線上服務，經消費者事先同意始提供。（如：電子書、電子雜誌、下載版軟體、虛擬商品…等）
- 已拆封之個人衛生用品。（如：內衣褲、刮鬍刀、除毛刀…等）
- 若非上列種類商品，均享有到貨7天的猶豫期（含例假日）。
- 辦理退換貨時，商品（組合商品恕無法接受單獨退貨）必須是您收到商品時的原始狀態（包含商品本體、配件、贈品、保證書、所有附隨資料文件及原廠內外包裝…等），請勿直接使用原廠包裝寄送，或於原廠包裝上黏貼紙張或書寫文字。
- 退回商品若無法回復原狀，將請您負擔回復原狀所需費用，嚴重時將影響您的退貨權益。
商品評價