Working with Difficult People
Working with Difficult People
活動訊息
全館滿$1,200送150點金幣，4月歡慶兒童節，童書、玩具、文具滿1000元再送200點金幣！
內容簡介
Almost everyone has encountered difficult people in the workplace. Difficult people can exhibit different behaviors, such as rudeness, yelling, gossiping, ignoring, or harassing. Being able to deal with these people can make for a less stressful and more productive work environment.To effectively deal with difficult people, you first need to be able to identify the type of difficult person you're dealing with. Then you can have a better understanding of the person's motivations. This will enable you to determine how best to deal with their behavior.Identify difficult peopleDifficult people can exhibit different behaviors. However, they can be categorized into a few common types. Think about some difficult people you've encountered. Perhaps someone who complained all the time. Or someone who seemed to be out only for themselves. By being able to identify the type of difficult person you're dealing with, you can better prepare a strategy to use to deal with that person.Understand motivationsDifficult people are motivated by many things. One person might be motivated by a need for attention. Another might be motivated by a fear of failure. By understanding what motivates difficult people to act the way they do, you'll be in a better position to begin to be able to deal with them.In this course, you'll learn a few steps you can take to cope with the difficult behavior and do just that. Keep in mind that each person is an individual and what works for one may not work for another.Dealing with difficult people is never pleasant. They can cause all kinds of problems and uncomfortable situations. Learning how to best deal with difficult people is a skill that will serve you well. In this course, you'll learn about some common types of difficult people and their motivations, as well as steps you can take to deal with their behavior.Have you ever encountered someone who broke into a sudden rant? Maybe they said something like "I have never heard anything so ridiculous in my life! You're kidding me right? Why am I the only one with the intelligence to see a problem here?"This behavior is aggressive - hostile-aggressive, to be precise - and it's one of the most difficult behaviors you'll face.You may have also encountered the more subtle passive-aggressive behavior. Whether subtle or overt, you have to be prepared to deal with these expressions of aggression in the workplace. Hostile-aggressive and passive-aggressive behaviors are learned, and the basis of each is anger. However, each type also has its own traits.Hostile-aggressive behavior is relatively easy to spot. Individuals who behave in a hostile- aggressive manner are openly angry. They'll often yell and use personal, verbal attacks to getwhat they want. They're difficult to work with because their personal attacks can raise your own anger and stress levels. It's hard to stay calm and focused when you're being treated with disrespect.Passive-aggressive behavior is more subtle than hostile-aggressive behavior. Passive aggressive individuals are experts at manipulation and go to great lengths to hide their true intentions. They don't show anger. Passive-aggressive behavior is hard to deal with because you never know what's really going on. You can't trust the intentions of a passive-aggressive person.This course outlines behaviors to look for to recognize hostile-aggressive and passive-aggressive people. It also explores strategies for dealing with both when you encounter them at work.The number one tip for dealing with hostile-aggressive types is not to take the aggressive behavior personally. A seven-step procedure that can help you deal with the incident and move forward is covered in this course.
配送方式
-
台灣
- 國內宅配：本島、離島
-
到店取貨：
不限金額免運費
-
海外
- 國際快遞：全球
-
港澳店取：
訂購/退換貨須知
加入金石堂 LINE 官方帳號『完成綁定』，隨時掌握出貨動態：
商品運送說明：
- 本公司所提供的產品配送區域範圍目前僅限台灣本島。注意！收件地址請勿為郵政信箱。
- 商品將由廠商透過貨運或是郵局寄送。消費者訂購之商品若無法送達，經電話或 E-mail無法聯繫逾三天者，本公司將取消該筆訂單，並且全額退款。
- 當廠商出貨後，您會收到E-mail出貨通知，您也可透過【訂單查詢】確認出貨情況。
- 產品顏色可能會因網頁呈現與拍攝關係產生色差，圖片僅供參考，商品依實際供貨樣式為準。
- 如果是大型商品（如：傢俱、床墊、家電、運動器材等）及需安裝商品，請依商品頁面說明為主。訂單完成收款確認後，出貨廠商將會和您聯繫確認相關配送等細節。
- 偏遠地區、樓層費及其它加價費用，皆由廠商於約定配送時一併告知，廠商將保留出貨與否的權利。
提醒您！！
金石堂及銀行均不會請您操作ATM! 如接獲電話要求您前往ATM提款機，請不要聽從指示，以免受騙上當！
退換貨須知：
**提醒您，鑑賞期不等於試用期，退回商品須為全新狀態**
-
依據「消費者保護法」第19條及行政院消費者保護處公告之「通訊交易解除權合理例外情事適用準則」，以下商品購買後，除商品本身有瑕疵外，將不提供7天的猶豫期：
- 易於腐敗、保存期限較短或解約時即將逾期。（如：生鮮食品）
- 依消費者要求所為之客製化給付。（客製化商品）
- 報紙、期刊或雜誌。（含MOOK、外文雜誌）
- 經消費者拆封之影音商品或電腦軟體。
- 非以有形媒介提供之數位內容或一經提供即為完成之線上服務，經消費者事先同意始提供。（如：電子書、電子雜誌、下載版軟體、虛擬商品…等）
- 已拆封之個人衛生用品。（如：內衣褲、刮鬍刀、除毛刀…等）
- 若非上列種類商品，均享有到貨7天的猶豫期（含例假日）。
- 辦理退換貨時，商品（組合商品恕無法接受單獨退貨）必須是您收到商品時的原始狀態（包含商品本體、配件、贈品、保證書、所有附隨資料文件及原廠內外包裝…等），請勿直接使用原廠包裝寄送，或於原廠包裝上黏貼紙張或書寫文字。
- 退回商品若無法回復原狀，將請您負擔回復原狀所需費用，嚴重時將影響您的退貨權益。
商品評價