Extending Dynamics 365 Customer Engagement Apps with Low Code

Customize your Dynamics 365 customer engagement apps to increase business productivity and customer

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Technology-Oriented Customer Touchpoints in Context of Services in Retailing

In this book, Tobias R繹ding addresses the topic of technology use along different touchpoints in co

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Hardware and Software Customer Satisfaction in Japan

This work has been selected by scholars as being culturally important, and is part of the knowledge

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Real Impact Marketing. Create a 1-Page Marketing Plan with Better Customer Insights (3rd edition)

[Important note: the printed version of the book might be only available in your local Amazon store

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Scaling Customer Success

​Customer Success is a relatively a new discipline that focuses on maximizing customer busine

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Customer Service Fundamentals

Customer Service Fundamentals: A Practical Guide by Sorin Dumitrascu is a must-read for anyone in t

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Customer Focus

Customer Focus: A Practical Guide by Sorin Dumitrascu is a must-read for companies seeking to impro

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Hardware and Software Customer Satisfaction in Japan

This work has been selected by scholars as being culturally important, and is part of the knowledge

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Customer Service

Customer Service, a monologue by Leslie Nealson: Screw you. I said screw you. You cannot order more

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Customer Service Marketing

This timely book is a comprehensive overview of customer service principles, theories, and practice

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Basic Customer Service Handbook

Basic Customer Service Handbook was created to serve as a blueprint to provide an understanding of

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Customer Service

THE ENIGMA OF IT ALL The enigma of it all stood up and spread out its feathery arms All the doubts

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Foundations for Customer Centricity

Let one of the world's leading customer centricity experts, James Dodkins, guide you along the path

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Customer Experience in Modern Marketing

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Don't Shoot the Customer

The customer is always right... right? With a collection of short, true stories, Derek Warinner and

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The New Customer Experience Management

A comprehensive guide to a burgeoning field, this book shows how to design and implement a future-p

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Social Media Marketing and Customer-Based Brand Equity for Higher Educational Institutions

This book examines the extent to which social media marketing influences the customer-based brand e

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Blueprint for Customer Obsession

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Customer Relationship Management

A uniquely global, holistic, strategic and tactical grounding in managing customer and other stakeh

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Customer services and selection of a Bank

BACKGROUND TO THE INDIAN BANKING "The role of banks in shaping the economic destiny is that of, the

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A Study of customer satisfactin recommend intentions in Managing Loyalty in retail banking

IntroductionThe services sector is the most important sector, which contributes largely (54 %) to t

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Investigating customer adoption of mobile banking services

INTRODUCTION1.1 Mobile Banking: An OverviewSince the Independence of India banking system till date

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Impressive Customer Service

Exceptional customer service doesn't magically appear; it is developed and refined over time. So, l

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Customer Driven Leadership

For decades, the Customer Driven Leadership (CDL) method has been hailed as one of the most effecti

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Customer Driven Leadership

For decades, the Customer Driven Leadership (CDL) method has been hailed as one of the most effecti

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Customer Science

Customer Science examines the strategic principles that define the customer experience. Building on

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Customer Needs and Strategic Management: Left-Right Circles Analysis

Often, 'Customer First', or even 'Customer as the Sole Purpose', has been touted as the golden prin

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Contemporary Approaches Studying Customer Experience in Tourism Research

Contemporary Approaches Studying Customer Experience in Tourism Research develops approaches and re

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The Customer-Base Audit

As a leader in your organization, you will be very familiar with your organization's key financial

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Customer Experience Analytics

An unprecedented guide to user experience (UX) analytics, this book closes a mission-critical skill

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Customer Focus - It Depends on the Ands

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The Behavioral Economics of Digital Customer-Firm Interactions

The use of digital technologies have given rise to new forms of customer-firm interactions (e.g., t

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Customer intimacy analytics

The ability to capture customer needs and to tailor the provided solutions accordingly, also define

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Customer Empowerment

Der zweite Franz繹sisch-Deutsche Workshop zum Thema Consumer Empowerment fand vom 10.-11. Januar 201

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Customer Relationship Management

Customer relationship management, or CRM, has escalated into a subjectof major importance. CRM buil

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Effect of Entrepreneurial Orientation Posture on Customer Satisfaction

This book is about how customer satisfaction can be achieved in the service industry in order to ga

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Service Delivery and Customer Satisfaction. A Case Study of Addis Ababa City Administration

Thesis (M.A.) from the year 2020 in the subject Business economics - Customer Relationship Manageme

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The Heartbeat of Customer Service

I have written this book to guide the reader through an evaluation of personal skills. I am sharing

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Customer Xperience Leadership: A Blueprint to Maximize Performance

The success of private sector companies as well as public sector organizations is positively correl

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The Practical Guide to Achieving Customer Satisfaction in Events and Hotels

The Practical Guide to Achieving Customer Satisfaction in Events and Hotels is the fourth title in

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Winning the Customer

The Future of Open Data flows from a multi-year Social Sciences and Humanities Research Council (SS

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Marketing Strategies of Online Shopping in UK on Customer Behavior

Research Paper (postgraduate) from the year 2022 in the subject Communications - Public Relations,

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Customer Escalations Management

Are you ready for AMAZING Customer Service & Experience?What about EXCEPTIONAL Service Delivery?Do

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Customer Connections

With this book, managers have a new strategic framework for making explicit connections between wha

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Customer Focus - It Depends on the Ands

Digitalization is the buzzword on everyone's lips. The intensity, speed and volume of the process a

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Managing Customer Value: One Step at a Time (Second Edition)

How do you take an individual who has never done business with your organization and gradually tran

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Customer Success Mindset

Unlock unlimited growth potential for your business using your biggest advocates: your customers. B

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Customer Success Mindset

Unlock unlimited growth potential for your business using your biggest advocates: your customers. B

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