The Harvard Business Review Family Business Handbook
Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family.Though "family business" may sound like it refers only to mom-and-pop shops, businesses owned by families are among the most significant and numerous in the world. But surprisingly few resources exist to help navigate the unique challenges you face when you share the executive suite, financial statements, and holidays. How do you make the right decisions, critical to the long-term survival of any business, with the added challenge of having to do so within the context of a family?The HBR Family Business Handbook brings you sophisticated guidance and practical advice from family business experts Josh Baron and Rob Lachenauer. Drawing on their decades-long experience working closely with a wide range of family businesses of all sizes around the world, the authors present proven methods and approaches for communicating effectively, managing conflict, building the right governance structures, and more.In the HBR Family Business Handbook you'll find: A new perspective on what makes family businesses succeed and failA framework to help you make good decisions togetherStep-by-step guidance on managing change within your business familyKey questions about wealth, unique to family businesses, that you can't afford to ignoreAssessments to help you determine where you are--and where you want to goStories of real companies, from Marchesi Antinori to Radio FlyerChapter summaries you can use to reinforce what you've learnedKeep this comprehensive guide with you to help you build, grow, and position your family business to thrive across generations.HBR Handbooks provide ambitious professionals with the frameworks, advice, and tools they need to excel in their careers. With step-by-step guidance, time-honed best practices, and real-life stories, each comprehensive volume helps you to stand out from the pack--whatever your role.
Building a Storybrand 2.0
When you apply the StoryBrand framework your brand will stand out. Developing that framework to clarify your message and grow your business is about to get a whole lot simpler. . .Since the original publication of Building a StoryBrand, over one million business leaders have discovered Donald Miller's powerful StoryBrand framework, and their businesses are growing. Now, the classic resource for connecting with customers has been fully revised and updated, making it an even more powerful tool to prepare you to engage customers.In a world filled with constant, on-demand distractions, it has become very hard for business owners to effectively cut through the noise to reach their customers. Without a clear, distinct message, customers will not understand what you can do for them and won't engage.In Building a StoryBrand 2.0, Donald Miller not only deepens his teaching on how to use his seven universal story elements--he'll provide you with one of the most powerful and cutting-edge tools to help with your brand messaging efficacy and output. The StoryBrand framework is a proven process that has helped thousands of companies engage with their existing customers, giving them the ultimate competitive advantage. Now you can have access to the perfected version, making it more essential.Whether you are the marketing director of a multibillion-dollar company, the owner of a small business, a politician running for office, or the lead singer of a rock band, Building a StoryBrand 2.0 will forever transform the way you talk about who you are, what you do, and the unique value you bring to your customers.
Asia-Pacific Film Co-Productions
This book examines cross-regional film collaboration within the Asia-Pacific region. Through a mixed methods approach of political economy, industry and market, as well as textual analysis, the book contributes to the understanding of the global fusion of cultural products and the reconfiguration of geographic, political, economic, and cultural relations. Issues covered include cultural globalization and Asian regionalization; identity, regionalism, and industry practices; and inter-Asian and transpacific co-production practices among the U.S.A., China, South Korea, Japan, India, Hong Kong, Taiwan, Argentina, Australia, and New Zealand.
The Millionaire Fastlane
** 10th ANNIVERSARY EDITION; CRYPTO, INFLATION, PANDEMICS, MORE!** TRANSLATED IN OVER 25 LANGUAGES WORLDWIDE!Is the financial plan of mediocrity -- a dream-stealing, soul-sucking dogma known as "The Slowlane" your plan for creating wealth? You know how it goes; it sounds like this: Go to school, get a good job, save 10% of your paycheck, buy a used car, cancel the movie channels, quit drinking expensive Starbucks lattes, save and penny-pinch your life away, trust your life-savings to Wall Street, preferably a low cost indexed-fund, and then one day, when you are oh, say, 65 years old, you can retire rich.The mainstream financial gurus have sold you blindly down the river to a great financial gamble: You've been hoodwinked to believe that wealth can be created by recklessly trusting in the uncontrollable and unpredictable markets: the stock market, the job market, and the housing market. This impotent financial gamble dubiously promises wealth in a wheelchair -- sacrifice your youth for a financial plan that reaps dividends in life's twilight.Accept the Slowlane as your blueprint for wealth and your financial future will drift carelessly on a sailboat of HOPE: HOPE you can find a job and keep it, HOPE the stock market doesn't tank, HOPE the economy rebounds, HOPE, HOPE, and HOPE. Do you really want HOPE to be the centerpiece for your family's financial plan?Drive the Slowlane and life will deteriorate into a miserable exhibition about what you cannot do, versus what you can. For those who don't want a lifetime subscription to mediocrity and a lottery-sized chance of elderly riches, there is an alternative; an expressway to extraordinary wealth that can burn a trail to financial independence faster than any road out there.
Tech-No to Tech Pro a Practical Guide to Digital Visibility Without Losing Your Humanity
Maximize
You really can do it, do it well, and do it well often. For everyone who wishes for more hours in their day, who needs a to-do list for their to-do lists, who yearns for specific actions to take over generic guidance: this is especially for you. Take your favorite Top 100 list and marry it with your favorite, most useful self-help book, and you've got Maximize, featuring the top 100 practices to increase your focus, energy, commitment, alignment, and motivation. Maximize is the curation, collation, and consolidation of the world's best thinking fused with personal application. It's the perfect potential springboard to becoming your best self. Whether you're starting, refining, or fine-tuning your personal performance, Maximize is the resource for each stage of your journey. Together let's: Cure time blindness. Cultivate energy. Tap into hyperpresence. Optimize performance. Capitalize on opportunities. Amplify your purpose. Maximize your life.
Extinction of Tax as We Know It
This is the first business-fiction novel to tell the real, unfiltered story of tax and finance professionals in what the world believes is the "age of AI".The world is dazzled by automation, ERP upgrades, e-invoicing mandates, and AI breakthroughs. However, within corporations, a different reality unfolds: broken data, political landmines, failed systems, fragile governance, and leaders who are far from prepared for the future they claim to embrace.Extinction of Tax As We Know It pulls you directly into that hidden battlefield.When Maria Mehta becomes CFO of AlphaCorp, she steps into a role surrounded by prestige-and buried in dysfunction. Beneath polished dashboards and confident board presentations lies a messy truth: AlphaCorp is held together by spreadsheets, patchwork data, and decades of unresolved tax and technology debt.And standing firmly against change is Sophia Chan, the brilliant yet evasive Head of Tax who has mastered the art of survival through ambiguity, deflection, and hierarchy. She represents everything that resists transformation-fear, control, and political manoeuvring disguised as expertise.To break the cycle, Maria turns to two unexpected forces: Aldo Maseko, a Gen Z CTO prodigy who sees systems as ecosystems and data as destiny.Abhishek Iyer, a quiet transformation specialist whose past success and painful failure reveal the difference between tools and true orchestration.Together, they unravel a pattern of failing ERPs, incorrect tax setups, collapsing e-invoicing designs, and cross-border risks hidden inside "business-as-usual." As they confront Sophia's passive sabotage, country-team resistance, and boardroom hostility, AlphaCorp transforms into a courtroom-where every meeting feels like testimony, every escalation a verdict.Amid the chaos lies a larger truth: AI will not save organisations that cannot save themselves.Without governance, aligned teams, clean data, and courageous leadership, even the most advanced technologies turn into expensive illusions.This novel doubles as a transformation playbook for the modern enterprise, revealing: Why tax, finance, IT, and operations must evolve into Fusion TeamsWhy the future belongs to Fusion Professionals-those who speak the languages of data, systems, tax, processes, and leadershipWhy e-invoicing will reshape organisational DNAHow AI's hype collides with the harsh reality of organisational unreadinessHow politics destroys transformation long before technology doesThrough corporate warfare, emotional truths, and high-stakes decision-making, Extinction of Tax As We Know It exposes what global professionals live through but rarely speak about.This is the book for: CFOs, tax leaders, ERP teams, technologists, consultants, auditors, transformation professionals, and every ambitious Gen Z or millennial shaping the future of work.If you've ever survived an ERP project, lived through a tax audit, or navigated corporate power games, this book will feel like home. Once you read it, you will never look at tax, technology, leadership, or organisational transformation the same way again.
The Innovation Imperative
Work shouldn't feel like survival. It should feel alive.Yet today, leaders everywhere are stretched thin-expected to innovate, engage, connect, and inspire while navigating constant change. The Innovation Imperative reveals a simple truth: the future of work isn't driven by tools or trends. It's driven by humans-and by the spark they bring to one another.In this practical and inspiring guide, leadership facilitators and culture designers Vanya Boardman and Austin Roberts introduce a transformative framework built around three essential elements: Pause, Purpose, and Play.This trio strengthens creativity, trust, resilience, and high-performing teams. When leaders weave these elements into daily work, culture becomes energized, people feel connected, and innovation becomes sustainable-not stressful. Rooted in neuroscience, organizational psychology, and thousands of hours inside global teams, this book helps leaders rediscover the human heartbeat behind great work.You'll learn how to: - Pause with presence to reduce overload, sharpen clarity, and reset team rhythm- Lead with purpose to strengthen connection, belonging, and meaning- Use play intentionally to unlock creativity, collaboration, and problem-solving- Create psychological safety that fuels engagement and trust- Build rituals that transform meetings and accelerate learning- Navigate conflict with empathy and curiosity- Sustain innovation without burning yourself (or your people) outPerfect for leaders who want to: - Improve team culture and morale- Strengthen collaboration and communication- Increase innovation, adaptability, and creative thinking- Reduce burnout and build resilient, connected teams- Facilitate meaningful conversations and belonging- Lead with authenticity, humanity, and intentionWhether you're an executive, people manager, HR professional, educator, creative, or culture-builder, The Innovation Imperative offers practical tools, rituals, and mindsets to shape a workplace where people feel alive, valued, and inspired.The spark is still there-this book helps you sustain it.If you're ready to build teams that thrive, this is your invitation to pause with purpose, lead with heart, and bring play back to work.
Take Control
Success is never an accident.Looking from the outside in, people only see the end result, the glory, the wins. But what kind of sleepless nights, sacrifices, and strategic decisions does it take to go from struggling to thriving? How do you rise above the noise and build a career that delivers extraordinary results, freedom, and fulfillment?Rickson Dsouza, one of Dubai's most accomplished life insurance advisors, knows the answers because he's lived them. In Take CONTROL, Rickson shares the powerful, proven framework he used to transform his life and career, offering readers an actionable guide to achieving the same. The CONTROL system is a blueprint for commission-based professionals who want to unlock exponential growth, serve their clients with excellence, and build a business that aligns with their dreams.Let Rickson's CONTROL System help you: Set Clear Goals and take Ownership to unlock exponential growthKnow Your Numbers and establish Tactics so you can serve your Right-Fit clients with excellenceLean into an Obsession with your craft and build a business that aligns with your dream lifeThis book is a call to action for anyone tired of mediocrity. Packed with real-world strategies, relatable anecdotes, and the mindset shifts needed to succeed, Take CONTROL is a must-read for financial advisors, entrepreneurs, and anyone ready to take charge of their future.
The Super School Brand
This book aims at raising awareness of school leaders on how to manage their schoolsbrands and turn them into Super Schools. As you engage with stakeholders, a schoolmay acquire a good reputation or a bad reputation. A good reputation will attractstakeholder support enabling that school to have: high students enrolment, high meanscores, modern infrastructure, endowment in learning resources, capacity for talentmobilization and development, motivated staff and students, happy externalstakeholders, and stability in terms of students conduct and discipline. Bad reputationsstifle school growth absolutely. Re-branding will help you to bounce back to life!
Maximize
You really can do it, do it well, and do it well often. For everyone who wishes for more hours in their day, who needs a to-do list for their to-do lists, who yearns for specific actions to take over generic guidance: this is especially for you. Take your favorite Top 100 list and marry it with your favorite, most useful self-help book, and you've got Maximize, featuring the top 100 practices to increase your focus, energy, commitment, alignment, and motivation. Maximize is the curation, collation, and consolidation of the world's best thinking fused with personal application. It's the perfect potential springboard to becoming your best self. Whether you're starting, refining, or fine-tuning your personal performance, Maximize is the resource for each stage of your journey. Together let's: Cure time blindness. Cultivate energy. Tap into hyperpresence. Optimize performance. Capitalize on opportunities. Amplify your purpose. Maximize your life.
The Power of Being Undressed
You built a beautiful life, yet somehow you lost the woman living it.You became the strong one. The capable one. The woman in the flawless designer suits who can hold everything except her own truth. And beneath all that competence sits the confession you have never dared to say out loud. You abandoned yourself without meaning to and you can no longer hear your own voice.The Power of Being Undressed is the moment you stop pretending you are fine and start listening to the voice that faded into the background but never left you, the quiet truth that has been waiting to be heard. Gem Dentith takes you into the places you avoid, the places where the real you has been waiting with patience and power.This is an invitation to stop abandoning yourself, to stop shrinking to fit the room, and to finally choose the woman underneath it all.The transformation: Choosing yourself becomes the turning point.You become grounded and alive in your truth.You shift from chasing into natural magnetism.Life levels up and reorganises around who you really are.Your feminine power and presence replace proving.Ease rises where over-efforting once ruled.You become the woman who can hold the life she was always meant for.Because when a woman undresses the life that is not hers, she becomes the woman she was always meant to be.
Sell Without Selling Out
Tired of outdated sales tactics that feel manipulative, inauthentic, or just plain exhausting?Sell Without Selling Out is the motivational sales book that finally gives you permission to sell with confidence, clarity, and integrity.With a foreword by international sales expert Blair Singer, this is more than just a book about sales; it's your guide to winning at sales without selling your soul.Whether you're a sales leader, consultant, or entrepreneur, this book helps you master the art of sales by focusing on the psychology of trust, presence, and emotional intelligence... not pressure.Discover a proven sales method designed to: Build trust and close more deals without the chaseTransform rejection into connection using psychological influence and insightReplace generic tactics with high-impact, low-budget tips to sell that actually workHelp you lead sales conversations that create qualified leads and long-term clientsNavigate prospecting, objection handling, and price negotiation with confidenceInside, you'll find: Powerful sales discovery and prospecting techniquesSales psychology tips to overcome resistance and close successfullyA practical guide to mastering your sales mindset without selling your soulA leadership and sales book for consultants, B2B professionals, and purpose-driven entrepreneursA no-fluff workbook approach that bridges business development and sales performanceIf you're ready to: Develop true selling skillsLearn practical sales strategiesBuild your sales EQAnd finally understand the psychological side of sales...This is your playbook.Stop selling out. Start selling better.Your clients are waiting... and this book will show you how to reach them.
Critical Thinking
Do you often find yourself lost when facing complicated problems?Are you tired of making decisions you end up regretting?Does your head feel like it's in a fog, overwhelmed by too much information?Do you struggle to defend your ideas when someone tries to manipulate you?I get it. With today's hectic pace, it's normal to feel like you're always a step behind.Imagine for a second, what if you could...- Approach any problem with a structured, foolproof method for unraveling its complexity- Make decisions with unwavering confidence, knowing you've considered all angles- Cut through manipulation and propaganda like a hot knife through butter- Articulate your ideas with laser-like precision, leaving no room for misunderstanding- Spot logical fallacies and biases in real-time, in yourself and others- Transform information overload into a superpower of discernment and insight- Solve root causes of issues, creating lasting solutions instead of quick fixes- Become known as the go-to person for cracking tough nuts and seeing hidden anglesHere's a little sneak preview of what you'll get: - How to analyze information effectively- Building and recognizing strong arguments- Overcoming common mental biases- Understanding data and statistics better- Asking more effective questions- Creative problem-solving techniques- Navigating complex ethical issues- Applying critical thinking to daily life- Tackling challenges in the digital world- Continuously improving your thinking skillsReady to transform your thinking and decision-making skills?
Marketing Intelligence Volume 2
Unlock the full potential of data in shaping innovative and effective strategies with this second installment of a three-volume series. Transform your marketing data into confident, decision-ready models that finally show you what's working and where to invest next.Journey step by step from "we have a lot of data" to "we have a clear plan." Start by nailing the real marketing problem you're trying to solve, then move through descriptive analytics, diagnostic analytics, and data preparation so your dashboards, reports, and SQL/Excel/Python work actually line up with the questions the business is asking. Along the way, you'll see how brands like Starbucks, Amazon, and modern e-commerce retailers use data storytelling, segmentation, and attribution to turn scattered metrics into sharp customer insights and smarter campaign decisions.Next, the book dives into the core models every modern marketer needs: regression and correlation for understanding relationships between ad spend, pricing, and sales; clustering for customer segmentation; attribution models that give search, social, email, and offline channels proper credit; and predictive analytics that estimate churn, conversion, and lifetime value before they happen. See how to structure your datasets, engineer features, handle bias, split training and test sets, and avoid overfitting so your machine learning and marketing analytics hold up in the real world.Finally, get a practical tour of marketing mix modeling (MMM) and time-series forecasting, showing how to quantify the impact of TV, paid search, social, retail promotions, and email on revenue and profit. Clear examples, mini-cases, and visuals illustrate how to build scenarios, reallocate budgets, forecast demand, and connect your marketing mix models to inventory planning, pricing strategy, and brand growth. Whether you work primarily in spreadsheets, BI tools like Power BI, or coding environments like Python, you'll find concrete starting points you can lift straight into your own workflow.By the time you'll reach the last page, you'll have a toolkit for segmentation, attribution, predictive modeling, marketing mix modeling, forecasting, and model evaluation that fits together into one coherent system for data-driven marketing. More importantly, you'll know how to turn those models into decisions people actually follow, and be able to bridge the gap between marketing analytics, marketing strategy, and real business impact, setting you up perfectly for Volume 3's focus on delivering strategic, enterprise-wide influence.
Part 1 Financial Planning, Performance, and Analytics
Unlock the future of finance and dominate the 2026 CMA Part 1 exam with a guide that transforms you from a number cruncher into a strategic storyteller. This book is your comprehensive roadmap to mastering Part 1 of the Certified Management Accountant exam for the 2026 syllabus. It covers the full spectrum of required topics. You will explore External Financial Reporting Decisions. You will dive into Planning, Budgeting, and Forecasting. The text breaks down Performance Management. It simplifies Cost Management. It demystifies Internal Controls. It clarifies Technology and Analytics. You will learn to view the Balance Sheet as a live dashboard. You will treat the Income Statement as a narrative of business survival. It explains how to value volatile assets like crypto. It teaches you to estimate environmental liabilities. It shows how AI impacts forecasting. It covers modern supply chain strategies. It details the shift from static budgets to rolling forecasts. You get clear examples for every concept. While other guides act like dusty encyclopedias, this book serves as a dynamic conversation with a mentor. Its competitive advantage lies in its recognition of the 2026 reality: robots can do the math, but only you can tell the story. Traditional books focus on memorizing formulas. This book focuses on "The Why" and "The So What." It integrates cutting-edge themes like ESG (Environmental, Social, and Governance), blockchain validation, and "Zero Trust" cybersecurity directly into accounting principles. It teaches you to be a Data Translator, not just a calculator. It explains how to use "Digital Twins" for process redesign. It prepares you to face the exam with the mindset of a CFO, offering a unique edge in a world dominated by automation. Imagine mastering the "Income Statement as a Movie" where you direct the plot of profit and loss. You will understand why modern budgeting is a "nervous system" connecting strategy to the factory floor. You will learn to spot "zombie costs" using Zero-Based Budgeting. The book guides you through the "Atlantic Divide" between GAAP and IFRS. It helps you navigate the "Grey Areas" of revenue recognition. You will discover how to use Regression Analysis as a "BS Detector" for bad data. It turns the dry topic of Internal Controls into a thrilling guide on preventing cyber-fraud in a remote-work world. You will explore how "Smart Contracts" on the blockchain are replacing traditional invoices. From "Green Storage" in data centers to the "Three-Legged Stool" of consolidation control, every page is packed with vivid analogies. This is not just exam prep; it is career insurance for the algorithmic age. Copyright Disclaimer: This book is an independently produced study resource. The author, Azhar ul Haque Sario, has no affiliation with the Institute of Management Accountants (IMA) or the certification board. All references to "Certified Management Accountant" and "CMA" are used under nominative fair use for educational purposes to describe the subject matter of the book.
The Next Airline Pilot - Competency at the Core
How do you train a pilot for situations that cannot be trained for?How do you prepare for the untrainable?This groundbreaking book provides the answers.This is the ultimate guide to preparing pilots for the unexpected-and ensuring the continued safety of commercial aviation.Capt. Andr矇 Berger takes readers inside the world of Competency-Based Training and Assessment (CBTA), the global standard shaping the future of pilot training. Drawing on decades of experience, he shows how modern airline training goes beyond checklists and tasks to build real cockpit decision-making, resilience, and performance on the flight deck.Inside, you'll discover: ✈ Why competencies-not tasks-define a great airline pilot.✈ The principles of CBTA and immersive training.✈ How to train pilots for the unexpected.✈ Leadership insights to drive training excellence.It is a practical, industry-defining guide for pilot training.If you care about the future of pilot training, this book is essential.
Pharmaceutics
Pharmaceutics, the science and art of making medicines, is a primary subject in any pharmacy programme. The present text orients the pharmaceutics practical to suit the need of First Year B. Pharm. and First Year Pharm. D. programme students and the teachers as well. Realizing the educational background of just entered first year students, the text attempts to present the entire Pharmacy Council of India syllabus in a simple, understandable, and performable manner. The outstanding features are: - Questions and Answers provided at the end of each experiment to help the students understand the use of each preparation/experiment and easily face viva voce during practical examination.- Patient counseling points for each of the preparations.- Principles and Experimental Procedures are written in an easily adaptable style.
The Next Airline Pilot - Competency at the Core
How do you train a pilot for situations that cannot be trained for? How do you prepare for the untrainable? This groundbreaking book provides the answers.The Next Airline Pilot - Competency at the Core is the ultimate guide to preparing pilots for the unexpected-and ensuring the continued safety of commercial aviation.Veteran airline captain, instructor, and training manager Capt. Andr矇 Berger takes readers inside the world of Competency-Based Training and Assessment (CBTA), the global standard shaping the future of pilot training. Drawing on decades of experience, he shows how modern airline training goes beyond checklists and tasks to build real cockpit decision-making, resilience, and performance on the flight deck.Inside, you'll discover: ✈ Why competencies-not tasks-define a great airline pilot. ✈ The principles of CBTA and immersive training, and why airlines worldwide are embracing them. ✈ How to train pilots for the unexpected, and why traditional flight training manuals and methods are no longer enough. ✈ The leadership insights every flight instructor, examiner, airline manager, and regulator needs to drive training excellence.This is not just a book about pilot training. It is a practical, industry-defining guide for ab initio pilot training, airline operations, aviation safety, and aviation management.If you care about the future of pilot training, this book is essential.
Women Who Rise
Why do so many new products fail in the market?What causes schedule and cost overruns?How can products be developed right the first time?Unlike books focused solely on speeding development or cutting costs, Blind Spots: Why Product Development Projects Miss Their Targets reveals the often-overlooked traps that lead to costly failures and overruns, explains why they happen, and offers practical, actionable ways to avoid them altogether.By the end of this book, readers will understand: Why unjustified optimism causes many new products to fail and miss their targets.How incentives, assumptions, and human behavior drive unrealistic forecasts.Proven steps to identify and prevent failure before it occurs.And be able to: Develop products that truly meet customer needs.Hit market launch dates, budget goals, and performance targets.Stay ahead of projects instead of reacting to crises.Drawing on decades of cross-industry experience, Paul Streit shares insights, strategies, and tools you can apply immediately.
Make ME Feel Special!
Business success, whether retail, service-based, or even direct buyer connection, is built by establishing mutually profitable relationships: relationships where you make the customer (client) feel special. When you 'Make ME Feel Special!' you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and avid champion. You 'make money' in business when you are in face-to-face or phone-to-phone sales, service, or follow up contact with your clients. You 'earn that money' by delivering on what you contract and you 'leverage that money' by maintaining good client contact and ongoing superior service. But first, you need to be and/or keep in contact with them. Keep in touch, treat them special, and they will come back; and bring their friends and colleagues too. Idea-rich customer service is a skillful blend of all three with a focus on making your clients feel special. Working to create an idea-rich customer service based, client centered culture will pay top dividends for years to come. Ever wondered why the top performing business owners and sales superstars sell so much better and make so much more money than their counterparts? Plus, they seem to it so much easier too. Their secret is in how they 'visualize' and more effectively approach everyone, which results in such higher levels of success with their prospective clients. -They see clients vs. customers walk into their locations and act accordingly. -They see clients when they pick up the phone or walk into an office or boardroom.-They see clients when there is a concern or something that needs to be fixed or replaced and they act with a long-term view.-They see clients who become raving fans and champions for them. One of the secrets to business or selling success is to 'maximize' each client relationship by ensuring you demonstrate your 'genuine' commitment to helping them, not just selling them. That mental shift is reinforced when you think of them as 'valued' clients not 'just' customers. The end result is they will buy from you again and encourage their friends and contacts to follow their lead in selecting you to serve them. People love to 'buy' but hate being 'sold'. Customer service is a 'proven' success tool for top performing professionals, business owners, and champion sales people. Canada's Ideaman, Bob Hooey partners with committed leaders and organizations to equip and motivate profitable growth and enhanced success. He teaches the secrets of idea-rich business development built on solid customer service foundations. Invest in your future success by investing in your team today!
Escaping Wealth's Waiting Room
Voyage of the Seed is a bold roadmap to breaking free from financial struggle and stepping into lasting abundance through time-tested biblical principles.This isn't another prosperity gimmick or quick-fix "miracle money" promise. Instead, the author unveils the unchanging laws of seed and bread, seedtime and harvest, and value exchange, principles that have shaped wealth for generations. Through Scripture-backed wisdom and practical insights, readers will discover why many sincere givers remain trapped in lack, and how to align their decisions with God's unbreakable economic system.Whether you're battling debt, struggling with "just enough," or longing to leave a legacy of abundance, Voyage of the Seed shows you how to: Distinguish between seed and bread in your finances.Apply the law of seedtime and harvest to unlock consistent growth.Create, add, distribute, and partner in value that multiplies.Break free from the myth of "miracle money."Transition from barely surviving to thriving in God's abundance.This book is not motivational hype, it's a prophetic, practical guide that hands you a compass to financial freedom. If you're ready to stop wishing and start walking in kingdom wealth, your voyage begins here.
It's Not About You
To win more business, you must remember one thing: It's Not About You. In today's market, where standing out can feel impossible, many agencies chase new business by showcasing their own success. But prospects care more about what you'll do for them than what you've done for others. Drawing on decades of experience leading hundreds of agency reviews, Mercer Island Group's Robin and Stephen Boehler show marketing professionals how to reframe their approach from the client's perspective. With candid stories, field-tested tools, and actionable frameworks, It's Not About You provides a clear path to higher win rates, stronger relationships, and healthier, more predictable growth. You'll learn how to: Reframe your mindset from self-promotion to service. Create a truly "prospect-friendly" pitch, website, and proposal. Ask smarter questions that uncover what clients really need. Build a new business process that's consistent, confident, and client-focused. It's Not About You gives agency owners of all types and sizes the clarity and confidence to succeed more often, with less effort. Because when you stop making it about you, everything changes.
FUTURE How Adaptive Leaders Anticipate Change, Decode Signals, and Build What Comes Next
We live in a world where industries transform overnight-but the signs of change are always there long before the shift becomes obvious. Most people just don't know how to see them.After a career spent helping brands anticipate what's coming next across healthcare, technology, and other rapidly evolving sectors, I've learned that the future doesn't arrive suddenly. It arrives quietly. It shows up first in the subtle ways people talk, the small changes in what they value, and the emerging behaviors happening at the edges of culture. By the time the shift hits the mainstream, the opportunity has usually passed.This book is your guide to spotting those early signals before anyone else. It's a practical, accessible roadmap that teaches you how to train your perception-not with more data or trend reports, but with a sharpened ability to notice what most people overlook. Inside, you'll learn the FUTURE Framework, a clear and actionable method designed to help leaders, marketers, creators, and builders recognize what's moving beneath the surface: -Find Signals by paying attention to the margins where new ideas take shape-Understand Meaning to uncover what those signals reveal about changing needs-Transform Assumptions that limit imagination or reinforce outdated thinking-Unlock Patterns by connecting small signals into larger forces of momentum-Render Scenarios that map the possible directions the future may take-Execute and Embed so insights turn into action-and your organization stays readyWhether you're guiding a team, building a brand, or simply trying to stay relevant in a world that won't slow down, this book shows you how to see around corners with confidence. You'll learn how to capture the small truths hidden in everyday behaviors, make sense of emerging shifts, and turn insight into a strategic advantage.The future isn't far away. It's already unfolding all around you.This book teaches you how to recognize it-and use it-long before the rest of the world catches up.Learn more at www.christinadianewarner.com
