Make an Impact with Your Written English
Make an Impact with your Written English deals with the English business writing you need to take you a step further in your executive career. The book also helps organizations stand apart by getting noticed for the right reasons, whatever the target audience. It focuses on writing English as a key business tool and how clear, concise messages are a must in international business today. Yet the fewer words you use, the more important it is to get them right. So the book focuses on word power: to promote and sell your messages - as well as 'brand you' and your organizational brand. An essential read, full of invaluable advice and checklists for native and non-native English writers who need to brush up their skills in writing English for sales, PR, presentations, reports, minutes, manuals and the web etc.
Executive Writing Skills for Managers
Executive Writing Skills for Managers deals with the English business writing you need at the top of your career. It focuses on writing English as a key business tool in international business which may have to be tailored for a multicultural readership. The invaluable guidance includes how to harmonize the English you and your teams use (for example, for performance evaluation, sales pitch etc) and introduces the notion of Word Power Skills 2.0 for unified writing that keeps everyone in the loop. The book is for anyone who has to excel in their English business writing and the guidance helps you understand how to write successfully for both a native or non-native English readership, avoiding the misunderstandings and other impediments to performance that can so easily arise.
Invisible Money
The three professions that are the basic foundations of the country--education, health care and law--have become market driven and bloated with excessive spending. Tens of billions of dollars could be saved annually and applied to other important government programs if education, health care and law were restructured to meet society's needs in the 21st century rather than the needs of profiteers. Higher education is the next housing crisis. Tens of thousands of students are unnecessarily borrowing money to attend on campus classes that will place them in lifelong debt. A world class education in fact can be had on the cheap. In the old days many people lived long lives, often 80 plus years, under the most primitive and unhealthy conditions. We should be able to do the same thing today an thus reduce the cost of health care that amounts to $2.7 trillion a year business. Very few people can afford an attorney. The chapter "A Rule That Is Ruining the Legal Profession" discusses how the unnecessary high cost of legal education is denying millions of Americans the justice they deserve.
Ditch, Dare, Do!
Ditch. Dare. Do! is the definitive (and irreverent) career and corporate success guide for defining, aligning, and living the power of brand! Personal branding is increasingly recognized as a must-have skill in every executive and employer tool kit, providing--to both employees and employers--the sense of stability, empowerment, value-creation, and recognition so critical to success in an increasingly volatile marketplace. Yet, until now, there has been no definitive guide to personal branding from these combined perspectives. Ditch. Dare. Do!, by Personal Branding Guru William Arruda and CEO Coach Deb Dib, is the quick-start guide and deep-dive instruction manual every executive and employer needs to leverage the power of personal branding. This groundbreaking book is designed for professionals who seek to build satisfying careers (by aligning who they are with what they do and how they do it), and for companies that are serious about retaining and growing the best talent. Ditch. Dare. Do! challenges long-held assumptions and habits, daring the reader with a 'ditch' (a mindset that must be shattered), a 'dare' (a challenge to up their game), or a 'do' (a critical action that must be taken to ensure success). Acknowledging the impact of Web 2.0, texting, Twitter, and the perennial distractions of multi-tasking, Ditch. Dare. Do! is deliberately bold and brief--a series of powerful stand-alone two-page vignettes of relevant, actionable, fun and fast tips covering all aspects of personal 'career branding.' Readers who follow this GPS for executive success will advance their careers, support the corporate brand, deliver greater value to their companies, and become influential, indispensable, and incredibly happy.
Essentials of Business Ethics
The essential guide to creating an organization ofhigh integrity and superior performance With the high-profile corporate scandals that have taken place in recent years, corporate ethics are more important to a business than ever before. The failure of ethical leadership in an organization is very destructive-it demoralizes the workforce, breeds public distrust, and ultimately results in organizational decay. Based on more than two decades of consulting, teaching, and research, Denis Collins's Essentials of Business Ethics is designed with appreciation for your demanding professional obligations, with easy-to-find, at-your-fingertips information. Its nuts-and-bolts presentation provides you with practical "how-to" examples and best practices on every area of managing ethics inside your organization in a handy, concise format. This brief yet powerful guide presents executives and leaders with timely discussion on: Human nature and unethical behavior in organizations Determining the ethics of job candidates The differences between a Code of Ethics and a Code of Conduct The best practices for managing diversity Using Management-by-Objectives to establish work goals that encourage ethical behavior Performance appraisals that reward ethical behaviors Aligning community outreach with the company's mission and assets Handling the environmental change process How to manage three internal communication mechanisms for employees to report potentially unethical or illegal behaviors: an Ethics & Compliance Office, Ombudsman, and Ethics Hotlines Providing a five-step ethics job-screen process and an ethical decision-making framework, as well as guidelines for conducting a variety of business ethics workshops, Essentials of Business Ethics is the only guide you will need containing all the relevant facts on business ethics, all in one place.
Can Do Writing
A simple, ten-step system for mastering the art of effective, persuasive business or technical writing "The Grahams' system is the best way to transform data and ideas into meaningful information necessary to make profitable decisions. Their system works every time." --Steven Laposa, PhD, MBA, Loveland Commercial Endowed Chair in Real Estate, Colorado State University "The Grahams' straightforward program helps my teams create clear and concise reports, letters, and other documents with minimal effort. I want this program to become the standard for my teams." --Bill Walter, Senior Vice President, Government and Infrastructure Division, KBR "The Can Do Writing system made my career! I used it to write a winning business plan and proposal, and now I use it every day for all communications. Can Do Writing provides valuable insights into business and management as well as writing techniques." --Christian Robey, President, DC Progress You may be an expert at what you do, but if you can't communicate effectively in writing it may not matter. For scientists, businesspeople, and professionals in fields from engineering to public relations, the art of writing well can be a vital key to professional success. Luckily, you don't need an English degree to produce top-class writing. If you're one of the millions of people who have to write clear, persuasive, understandable documents for your job, Can Do Writing is for you. Whether you're writing a business plan, a scientific paper, a press release, or anything else, this simple, straightforward guide will show you how to do it quickly, with style and confidence. You'll learn how to: Understand your audience and subject matter Develop a simple, five-part purpose statement to keep you on track Organize your main points into a coherent, sensible order Edit your work for clarity, coherence, organization, and logic Economize your words to craft a concise, powerful document Make your documents easily readable for any audience
Candlestick Charts
The aim of this book is to introduce candlestick analysis to anyone from an absolute beginner to an experienced market professional. The text is written to be simple enough for someone new to the topic, but should not exclude those with more experience. The author's aim is to change the simple viewing of a candlestick chart into a search for the answer to the perennial question: "Who's controlling the market; the Bulls or the Bears?" Candlesticks are a fantastic way of getting a clear idea of market direction, and any changes that may be taking place in price trends. In this exciting new book, Clive Lambert walks you through what candlesticks are, the major patterns and importantly, the psychology behind them, using straightforward language that will appeal to all levels of ability. Having outlined the key patterns and described the real-life application of the techniques, he then ends the book with his 10 golden rules for trading with candlesticks. This book is a no-nonsense guide to the methodology and practical usage of this ancient Japanese charting technique and essential reading for any trader, broker or market operative, regardless of their level of experience or the markets they are involved in.
Conflict and Creativity at Work
Contributes to the tide of activism that is calling for higher ethical standards and corporate social responsibility within the corporate world. It offers a new way to look at a company, work, a product and company organization. Nobel prizewinner Milton Friedman says that the only social responsibility a company has is to make a profit. Albert Low questions this basic assumption and provides an alternative view: a company is a complex field of interacting and conflicting forces out of which a product emerges. The interests of the stockholder make up just one set of these forces. The corporate system arises out of the natural creativity of human beings and is expressed in the work that we do. Therefore to understand a company, its organisation and its reason for being, we must understand creativity and work -- what they involve, and their importance to our mental health. This new understanding of social responsibility is imperative for the very survival of our way of life. 'Business Ethics' quotes Thomas Donahue, US Chamber of Commerce President, as saying, "There is something fundamentally out of balance when short-term considerations become so dominant." The book offers a new way to look at the corporate system and long-term corporate social responsibility. Depression is widespread throughout western society. A contributing factor is the way the corporate system operates. People are now adjuncts to the system and the result is alienation and impotence. China and India are looming as major industrial competitors, and their employees are very well motivated. To compete in the West we must revise the present antiquated corporate philosophy that asserts that the interests of the stockholder are the only interests that the corporation can legally serve and adopt policies that promote corporate social responsibility.
Pacific Rift
In Pacific Rift, the best-selling author of Liar's Poker aims his skewering wit at the so-called cultural clash between Japan and the United States. The result is a very different kind of book on U.S.-Japanese business relations. In search of answers, Michael Lewis hits the road to report on the travails of two businessmen: one a rollicking American insurance agent who works in Tokyo, the other a Harvard-educated Japanese man employed by Mitsui Real Estate in New York City. From the Ginza hostess bars of Tokyo to the "wine-bottle" gangs of Times Square, Lewis dramatizes tragicomic collisions between the two cultures and the basic misconceptions that Americans and Japanese have about each other.
The Politics of Foundations
This book explores the roles and visions foundations have of, and for, themselves in the new Europe.
Ethics for the Real World
We often make small ethical compromises for "good" reasons: We lie to a customer because our boss asked us to. We exaggerate our accomplishments on our r矇eacute;sum矇 to get an interview. Temptation blindsides us. And we make snap decisions we regret. Minor ethical lapses can seem harmless, but they instill in us a hard-to-break habit of distorted thinking. Rationalizations drown out our inner voice, and we make up the rules as we go. We lose control of our decisions, fall victim to the temptations and pressures of our situations, taint our characters, and sour business and personal relationships. In Ethics for the Real World, Ronald Howard and Clinton Korver explain how to master the art of ethical decision making by: Identifying potential compromises in your own lifeApplying distinctions to clarify your ethical thinkingCommitting in advance to ethical principlesGenerating creative alternatives to resolve dilemmas Packed with real-life examples, this book gives you practical advice to respond skillfully to life's inevitable ethical challenges. Not only can you make right decisions, you can acquire new habits that will realize the best in yourself and transform your relationships.
On Competition
For the past two decades, Michael Porter's work has towered over the field of competitive strategy. On Competition, Updated and Expanded Edition brings together more than a dozen of Porter's landmark articles from the Harvard Business Review. Five are new to this edition, including the 2008 update to his classic "The Five Competitive Forces That Shape Strategy," as well as new work on health care, philanthropy, corporate social responsibility, and CEO leadership. This collection captures Porter's unique ability to bridge theory and practice. Each of the articles has not only shaped thinking, but also redefined the work of practitioners in its respective field. In an insightful new introduction, Porter relates each article to the whole of his thinking about competition and value creation, and traces how that thinking has deepened over time.This collection is organized by topic, allowing the reader easy access to the wide range of Porter's work. Parts I and II present the frameworks for which Porter is best known-frameworks that address how companies, as well as nations and regions, gain and sustain competitive advantage. Part III shows how strategic thinking can address society's most pressing challenges, from environmental sustainability to improving health-care delivery. Part IV explores how both nonprofits and corporations can create value for society more effectively by applying strategy principles to philanthropy. Part V explores the link between strategy and leadership.
Death to All Sacred Cows
"Teams Create the Best Solutions." BANG. "Always Trust Your Research." BANG. "It's Okay to Put Up with Jerks, If They're Talented." BANG. When you think about it, there are a lot of Sacred Cows grazing lazily in the halls of corporate America. And we think it's time someone shot them. Dead. Don't get us wrong. While the authors have nothing against cows in general (they love steak), they do have a problem with Sacred Cows. Blindly doing things because . . . well . . . that's the way they've always been done. Formulas may be comforting, but they rarely work in the real world. This is the funniest--and truest--business book you'll ever read. Not only do the authors demonstrate how to identify and kill the Sacred Cows in your workplace, they also reveal brilliant alternatives that will put your career in overdrive and help make your business more profitable, innovative, and happy. From branding ("Branding Is Expensive." BANG.) to leadership ("Follow the Leader." BANG.) to hiring ("Only Hire Someone Who Has Done the Job Before." BANG.) no Sacred Cow is left standing. Oh, and here's another Sacred Cow of business books: "No one reads flap copy." BANG!
The Language of Success
Language is the medium of business. To be successful, we need to communicate effectively not only when speaking but in writing as well.Whether we are providing instructions to our colleagues, communicating with our customers, or advising our direct reports, language gauges success. We must be able to deliver clear, accurate messages that inform, persuade and motivate. Unfortunately, people lapse into habits that interfere with their ability to communicate.In The Language of Success, author Tom Sant helps you master the lost art of clear writing and: eliminate ambiguities, jargon and grandiose claimsmaster proper paragraph structure so the message doesn't get muddledavoid misconstrued or misleading termswrite clear concise sentences that follow the "first time right rule"use e-mail professionally and efficientlycreate career-enhancing reportsThis book shows you how to avoid common mistakes, and to write lucid, concise, and accurate e-mails, letters, performance appraisals, and presentations.Honest and authoritative, The Language of Success will gives you practical techniques to help you cut through the fluff, guff, geek, and hyperbole, write exceptional business documents, and get your message heard.
Perfect Phrases for Writing Grant Proposals
The Right Phrase for Every Situation...Every TimeThese days, it's not enough to work for a good cause or worthy organization. If you want to receive funding from a corporation, community, foundation, or government institution, it all comes down to one thing: your proposal. With hundreds of ready-to-use "Perfect Phrases," you'll quickly know the right words to use for the three major sections of every successful grant proposal: How to introduce yourself, your program, and your achievementsHow to describe your goals-and what funding will accomplishWhat you should include as your supporting documentsWith this comprehensive, user-friendly approach to grant writing, you'll be able to tackle the various proposal formats, create a professional purpose statement, and back up your plan with solid data. Plus, you'll discover some insider secrets that will really get the attention you want-and the funding you need.
Essential Do's and Taboos
"Roger Axtell is an internationalist Emily Post." --The New Yorker International business and leisure travel etiquette expert Roger Axtell's bestselling Do's and Taboos books have helped hundreds of thousands of business travelers and tourists avoid the missteps and misunderstandings the world traveler can encounter. In Essential Do's and Taboos, Axtell shares the wisdom he has compiled over a lifetime of international experience. Whether you need to know the best time of year to set up a business meeting in Germany or why the O.K. sign is not O.K. in Brazil, you'll find practical, fascinating, culture-savvy, up-to-date advice to help you steer clear of faux pas and face the world with confidence. Essential Do's and Taboos features: * Information on customs, protocol, etiquette, hand gestures, and body language * Fresh advice regarding Internet business and communication options * Country-specific chapters on eleven popular locations--from old favorites like England, France, Japan, and Germany to hot tourist destinations and emerging economies like India, China, Russia, and Mexico * Guidance on hosting international visitors * Important tips on using English around the world * Special do's and taboos for women traveling abroad
Successful Business Research
Whether you're seeking outside financing for your business or not, you need well-researched, verifiable numbers to support your business plan. But the process of finding that data has been painful and expensive--until now. This one-of-a-kind product will take you step by step through the process of gathering critical, totally customized information and data about your business's industry, target market, and competition. Harnessing the often difficult-to-master power of the nation's leading public and private data sources, this book not only takes you to the information, but shows you how to filter it, interpret it, and use it to your business's advantage.From the Publisher Whether you need convincing data for a business plan, to raise money for your business, or for a report, you need it in a hurry. Successful Business Research shows you how to get the right info, right now. From stats on industries to the inside scoop on companies to detailed numbers on target markets, you'll find the info you need--fast!Key features include: - How to find key data about your industry, market, and competition- Up-to-date hot lists of the leading research sources- Shows you in "cookbook" fashion how to grab the data you need quickly and interpret it- Dramatically reduces the time spent on research and improves the quality of results- Can save you hundreds, even thousands, of dollars in research expenses
Robust Portfolio Optimization and Estimation Techniques
Praise for Robust Portfolio Optimization and Management "In the half century since Harry Markowitz introduced his elegant theory for selecting portfolios, investors and scholars have extended and refined its application to a wide range of real-world problems, culminating in the contents of this masterful book. Fabozzi, Kolm, Pachamanova, and Focardi deserve high praise for producing a technically rigorous yet remarkably accessible guide to the latest advances in portfolio construction." --Mark Kritzman, President and CEO, Windham Capital Management, LLC "The topic of robust optimization (RO) has become 'hot' over the past several years, especially in real-world financial applications. This interest has been sparked, in part, by practitioners who implemented classical portfolio models for asset allocation without considering estimation and model robustness a part of their overall allocation methodology, and experienced poor performance. Anyone interested in these developments ought to own a copy of this book. The authors cover the recent developments of the RO area in an intuitive, easy-to-read manner, provide numerous examples, and discuss practical considerations. I highly recommend this book to finance professionals and students alike." --John M. Mulvey, Professor of Operations Research and Financial Engineering, Princeton University
The Maverick
For eight years between 1998 and 2006, Luke Johnson wrote a regular column as 'The Maverick' in The Sunday Telegraph. His short, pithy essays tackled subjects ranging from rich lists to bankrupt companies, from high finance to investment techniques, from philanthropy to trophy wives, bringing a practitioner's eye to the commercial world and the people in it. The Maverick quickly developed a cult following among readers who wanted to understand the blunt truth about investment, entrepreneurs, business history, and corporate life. This book brings together 84 of the best articles, with updates, in a single volume. What makes them unique is that Luke Johnson is not just a first-class writer, he is also one of Britain's most successful entrepreneurs. He made his name with PizzaExpress, has run and owned businesses in many different sectors, and now takes stakes in fast-growing businesses through his company, Risk Capital Partners. He is also Chairman of Channel 4. The diversity of his experience enables him to write with insight and perspective about the very serious matter of making and losing money. If you are in business, you will find The Maverick entertaining, informative and inspiring. If you are not in business, you will discover what makes business people tick, the hurdles they have to overcome to succeed, and the substantial benefits they bring to society. www.lukejohnson.org
The Richest Man in Babylon
THE MULTI-MILLION COPY BESTSELLING CLASSIC Read by millions, this timeless book holds the key to success-in the secrets of the ancients. Based on the famous "Babylonian principles," it's been hailed as the greatest of all inspirational works on the subject of thrift and financial planning. ACHIEVE PERSONAL WEALTH... This celebrated bestseller offers an understanding of-and a solution to-personal money problems.This is the original classic that reveals the secrets to acquiring money, keeping money, and making money earn even more money. Simply put: the original money-management favorite is back!
The Richest Man in Babylon Blueprint for Financial Success
The Richest Man in Babylon: Blueprint for Financial Success - Lesson 1: The Man Who Desired Much Gold & The Richest Man In Babylon Tells His System by George S. Clason Now, in an updated, modern English version for the 21st century, enjoy reading this classic book on financial investment and fiscal success. Through a series of delightful short stories, straight from the heart of ancient Babylon, learn economic tips and tools for financial success that have withstood the test of time and that are applicable still today. Enjoy reading, and start saving today! In these lessons you will find exercises and questions to help you understand and apply the financial teachings of Babylon today. Lesson 1: The Man Who Desired Much Gold Bansir appears as a hard working, conscientious artisan; not quick-witted or brilliant, but persevering and capable of good thinking if need be. Using the few remarks he makes about himself as a brief picture of his character, we will, in the questions which follow, bring to the surface those things within himself which were retarding his success. There are many "Bansirs" in our world today who could and should be doing much better without working one bit harder... & The Richest Man In Babylon Tells His System This lesson deals with the first basic principle of acquiring money: the right of all individuals to keep for themselves a portion of all they earn.
The Richest Man in Babylon
The Richest Man in Babylon: Now Revised and Updated for the 21st Century Now, in an updated, modern English version for the 21st century, enjoy reading this classic book on financial investment and fiscal success. Through a series of delightful short stories, straight from the heart of ancient Babylon, learn economic tips and tools for financial success that have withstood the test of time and that are applicable still today. Enjoy reading, and start saving today!
Creating Women’s Networks
Discover a dynamic new force in leadership development. This remarkable guide shows companies exactly how they can better retain and increase leadership talent through the establishment of women's networks--networks that link specific female employee concerns and larger organizational goals in ways that bolster the bottom line. Based on the cutting-edge research of Catalyst--America's foremost nonprofit dedicated to the advancement of women in business--this guide explains why women's networks are valuable. It shows how companies large and small have leveraged women's networks to their advantage. And it provides a detailed framework readers can follow to create a network within their organization. Charged with first-person success stories, it will prove invaluable to executives and managers concerned with decreasing turnover, increasing employee satisfaction, and optimizing the leadership potential of their entire work force.
The Seven Signs of Ethical Collapse
Do you want to make sure you- Don't invest your money in the next Enron?- Don't go to work for the next WorldCom right before the crash?- Identify and solve problems in your organization before they send it crashing to the ground? Marianne Jennings has spent a lifetime studying business ethics---and ethical failures. In demand nationwide as a speaker and analyst on business ethics, she takes her decades of findings and shows us in The Seven Signs of Ethical Collapse the reasons that companies and nonprofits undergo ethical collapse, including: - Pressure to maintain numbers- Fear and silence- Young 'uns and a larger-than-life CEO- A weak board- Conflicts- Innovation like no other- Belief that goodness in some areas atones for wrongdoing in others Don't watch the next accounting disaster take your hard-earned savings, or accept the perfect job only to find out your boss is cooking the books. If you're just interested in understanding the (not-so) ethical underpinnings of business today, The Seven Signs of Ethical Collapse is both a must-have tool and a fascinating window into today's business world.
Other People’s Money
Critical, independent voices are seldom found within the citadels of international finance. That's what makes Nomi Prins unique. During fifteen years as an executive at skyscraping banks like Goldman Sachs, Bear Stearns, and Lehman Brothers, Prins never lost her ability to see the broader picture. She walked away from the game in 2002 out of disgust with the burgeoning corporate corruption, just as its magnitude was becoming clear to the public. In this acclaimed expos矇, named one of the best books of 2004 by The Economist, Barron's, Library Journal, and The Progressive, Prins provides fascinating firsthand details of day-to-day life in the financial leviathans, with all its rich absurdities. She demonstrates how the much-publicized fraud of recent years resulted from deregulation that trashed the rules of responsible corporate behavior, and not simply the unbridled greed of a select few. While the stock market roared on the back of phony balance sheets, executives made out like bandits and Congress looked the other way. Worse yet, as the new foreword to this edition makes clear, everything remains in place for a repeat performance.
135 Tips For Writing Successful Business Documents
The ability to write well is a critical skill for professionals in nearly every field. Good writers provide leadership, influence decisions, and advance their own careers. In this new book, Sheryl Lindsell-Roberts draws from her twenty-plus years of experience as a successful consultant for clients in business, education, and government. In a lively, engaging style, she explains how to write persuasively for virtually any audience. Part 1 addresses the basics of all business writing: understanding the reader, drafting, achieving the right tone, creating visual impact, and editing.Part 2 provides more specific advice on brochures, executive summaries, speeches, PowerPoint presentations, Web site content, and much more. Concrete examples illustrate practical strategies such as how to present a message positively instead of negatively, how to sequence information for different kinds of readers, and how to use charts to highlight key points. Packed with valuable information obtained from actual clients in the field, 135 Tips for Writing Successful Business Documents is guaranteed to help anyone who reads it write to hit the mark.
Arabian Business & Cultural Guide
A guide for visitors, exporters, and international traders to understand the culture, business culture, and how to connect and do business with Saudi Arabia, Kuwait, United Arab Emirates, Qatar, Bahrain, Oman, Yemen and other Arab countries.
Your Lawyer
This book offers business owners and managers a new and more effective way to think about lawyers, law, and litigation. Your Lawyer: An Owner's Manual is a brass-tacks guide that demonstrates smarter ways to find, work with, and motivate attorneys. Author Henry C. Krasnow is an attorney with four decades of experience helping businesses, and he writes with an insider's perspective on what business owners need to know about managing this pivotal business relationship. The book outlines this relationship in ways that are clear, simple, and straightforward, so that readers can learn ways to save time, frustration, and money. It furnishes a useful overview of the entire legal process--what's happening, why it's happening, and even why it's often so frustrating.
The Edison Schools
The story of the Edison Schools is a gripping tale of money, kids, and greed. What began in the 1980s as an enterprise to transform public schools quickly became a troubled business battling falling test scores and dismal stock prices. How did the most ambitious for-profit education company in U.S. history lose respect, money, and credibility in such a short time? Revealing how American McEducation went from glory to crisis, The Edison Schools tracks entrepreneur Christopher Whittle's plan to introduce a standardized nationwide curriculum and cut administrative waste. Education specialist Kenneth J. Saltman finds that the critics' predictions came true in Edison schools across the country: Experienced teachers left in droves, students were virtually given answers to standardized tests to drive up scores, and difficult students were "counselored" out.
Dangerous Opportunity
Dangerous Opportunity: Making Change Work Based on 15 years of research involving over 10,000 managers, Dangerous Opportunity: Making Change Work offers managers new insights into the different ways in which people react to change-their Change Styles-so they can lead business transitions more effectively. The book presents a powerful four-stage Change Process Model and provides a step-by-step outline to help managers lead change for meaningful, measurable business improvement. Dangerous Opportunity: Making Change Work gives us the language, understanding, and tools needed to address the most difficult of tasks-making change in a complex society. Rick Foster, Ph.D. Vice President for Programs W.K. Kellogg Foundation This concise, coherent, and elegant book offers an eminently practical synthesis of years of empirical and theoretical work on how change occurs. It maps and illustrates an original and memorable model against which leaders in all settings can check to see whether they, themselves, and those around them, are adhering to Gandhi's dictum to be the change they want to see. Dianna Chapman Walsh President Wellesley College
Final Accounting: Ambition, Greed and the Fall of Arthur Andersen
A withering expos矇 of the unethical practices that triggered the indictment and collapse of the legendary accounting firm. Arthur Andersen's conviction on obstruction of justice charges related to the Enron debacle spelled the abrupt end of the 88-year-old accounting firm. Until recently, the venerable firm had been regarded as the accounting profession's conscience. In Final Accounting, Barbara Ley Toffler, former Andersen partner-in-charge of Andersen's Ethics & Responsible Business Practices consulting services, reveals that the symptoms of Andersen's fatal disease were evident long before Enron. Drawing on her expertise as a social scientist and her experience as an Andersen insider, Toffler chronicles how a culture of arrogance and greed infected her company and led to enormous lapses in judgment among her peers. Final Accounting exposes the slow deterioration of values that led not only to Enron but also to the earlier financial scandals of other Andersen clients, including Sunbeam and Waste Management, and illustrates the practices that paved the way for the accounting fiascos at WorldCom and other major companies. Chronicling the inner workings of Andersen at the height of its success, Toffler reveals "the making of an Android," the peculiar process of employee indoctrination into the Andersen culture; how Androids--both accountants and consultants--lived the mantra "keep the client happy"; and how internal infighting and "billing your brains out" rather than quality work became the all-important goals. Toffler was in a position to know when something was wrong. In her earlier role as ethics consultant, she worked with over 60 major companies and was an internationally renowned expert at spotting and correcting ethical lapses. Toffler traces the roots of Andersen's ethical missteps, and shows the gradual decay of a once-proud culture. Uniquely qualified to discuss the personalities and principles behind one of the greatest shake-ups in United States history, Toffler delivers a chilling report with important ramifications for CEOs and individual investors alike.
Guts: 8 Laws of Business from One of the Most Innovative Business Leaders of Our
"Guts" - Jetzt erscheint der Bestseller in der aktualisierten und 羹berarbeiteten 2. Auflage. Er enth瓣lt 8 goldene Gesch瓣ftsregeln von einem der innovativsten Unternehmenschefs unserer Zeit. Lesen Sie hier alles 羹ber die Gesch瓣ftsphilosophie von Robert Lutz, mit der er nicht nur Chrysler, sondern ein Gro?teil der Automobilindustrie revolutioniert hat. Lutz ist keine gew繹hnliche F羹hrungskraft. Er ist das Produktentwicklungsgenie, das im Alleingang dem 1990 fast vor dem wirtschaftlichen Aus stehenden Chryslerkonzern wieder auf die F羹?e und 1996 zu Rekordgewinnen verhalf. In diesem Buch enth羹llt Lutz sein einzigartiges Markenzeichen: kreatives Management. Hier vermittelt er seine ?berzeugungen, die ihn so erfolgreich machten, seine Vorliebe daf羹r, die bestehende Ordnung in Frage zu stellen sowie eine Reihe n羹tzlicher Lektionen. Der Schl羹ssel zum Erfolg in jedem Unternehmen liegt f羹r Lutz einerseits in der Aufrechterhaltung einer positiven Spannung zwischen den kreativen K繹pfen und den stets zugekn繹pften Finanzleuten im Unternehmen, und andererseits darin, wie man diese beiden Parteien motiviert und strategisch geschickt im Unternehmen einsetzt. Mit einer neuen Einleitung sowie einem Nachwort, in dem Lutz eine 8. Gesch瓣ftsregel erl瓣utert, die modernen Gesch瓣ftsf羹hrern dabei hilft, seine ber羹hmten "Seven Immutable Laws of Business" besser zu verstehen. Unterhaltsam und humorvoll geschrieben.
Getting Entrepreneurial!: Creating and Growing Your Own Business in the 21st Cen
Getting Entrepreneurial! is the definitive guide for would-be entrepreneurs, covering everything you need to know to put your financial future in your own hands. But far beyond reciting business school fundamentals, this book shows you how to create and innovate, turn your idea into a great business, and grow that business to maturity. Author Larry Farrell gives you the secrets of the world's greatest entrepreneurs, in an easy-to-follow format that covers: The four bedrock business fundamentals of the world's greatest entrepreneurs Sense of mission-the entrepreneurial way to identify and deliver product/market winners Customer/product vision-creating entrepreneurial passion to produce continuous growth...and more! Don't delay--order your copy today!
Business School Confidential: A Complete Guide to the Business School Experience
Featuring an in-depth interview with the Director of Admissions at Tuck School of Business, ranked #1 by the Wall Street Journal. Written for students about to embark on this two-year odyssey, by students who have successfully survived business school, Business School Confidential provides a comprehensive, blow-by-blow chronological account of the complete MBA experience. Miller and Loucks have assembled a panel of recent MBA graduates from across the country, all of whom are in a prime position to offer realistic and informative advice on what business school is really like today. Together, they will walk you through the entire process - from thinking about, applying to, and choosing a business school and program, through the two-year curriculum, recruiting, summer internships, networking, and ultimately, finding the perfect job. The book also features interviews with top Fortune 500 CEOs including Jeff Bezos of Amazon.com, Larry Bossidy, former CEO of Allied Signal; Vernon R. Loucks formerly of Baxter International and currently of Segway, Jim McNerney, CEO of 3M; and Edward Whitacre, Chairman and CEO of SBC, and with Kristine Laca, the Director of Admissions of Tuck School of Business at Dartmouth College, currently rated as the #1 Business School in the U.S. according to the Wall Street Journal. This is truly a book no aspiring business school student should be without.
Building Trust: In Business, Politics, Relationships, and Life
In business, politics, marriage, indeed in any significant relationship, trust is the essential precondition upon which all real success depends. But what, precisely, is trust? How can it be achieved and sustained? And, most importantly, how can it be regained once it has been broken?
Street-Smart Ethics
Success, as it is currently defined, usually depends on winning--beating the competition--which often places incredible pressures on business professionals. With engaging writing and a lack of jargon, this book navigates executives, managers, and supervisors through the ethical decisions they must make every day. Street-Smart Ethics is divided into three sections: a primer on ethics, a collection of Proverbs-based guidelines for staying out of trouble, and a self-test that contains true-false questions and ethical brainteasers.
Secret Service：Hidden Systems That Deli
All businesses have customers, but how many of them deliver unforgettably good customer service?Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to: Turn customer complaints into positive experiences, Use marketing to go deeper with existing customers, Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences.By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level.
Crystal Reports 9: The Complete Reference
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Create winning presentations and reports using the most powerful data analysis tool and this comprehensive guide. This book explains how to use the software to analyze and format data, generate reports, perform advanced interactive reporting from the Web, and much more, making it the ultimate one-stop Crystal Reports resource.
Leading Quietly: An Unorthodox Guide to Doing the Right Thing
NEW YORK TIMES BESTSELLERMost of us think of leaders as courageous risk takers, orchestrators of major events. In a word: heroes. Although such figures are inspiring, their larger-than-life accomplishments are not what makes the world work. Instead, it is the sum of millions of small yet consequential decisions that individuals working far from the limelight make every day. Badaracco calls these individuals "quiet leaders"- people who choose responsible, behind-the-scenes action over public heroism to resolve tough leadership challenges. Quiet leaders don't fit the stereotype of the bold and gutsy leader, and they don't want to. What they want is to do the "right thing"- for their organizations, their coworkers, and themselves- inconspicuously and without casualties. Drawing from extensive research, Harvard Business School professor and author Joseph Badaracco presents eight practical yet counter-intuitive guidelines for situations in which right and wrong seem like moving targets. Compelling stories illustrate how these "non-heroes" succeed by managing their political capital, buying themselves time, bending the rules, and more. From the executive suite to the office cubicle--Leading Quietly shows how patient, everyday efforts can add up to a better company and a better world.
Negotiating Skills for Managers
Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level. All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then. The skills-based Briefcase Books series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. Virtually everything in business is negotiated, and the ability to negotiate strong agreements and understandings is among today's most valuable talents. Negotiating Skills for Managers explains how to establish a solid pre-negotiation foundation, subtly guide the negotiation, and consistently set and achieve satisfactory targets. From transferring one's existing strengths to the negotiating table to avoiding common negotiating errors, it reveals battle-proven steps for reaching personal and organizational objectives in every negotiation.
Trust Us, We're Experts!: How Industry Manipulates Science and Gambles with Your
The authors of Toxic Sludge Is Good for You! unmask the sneaky and widespread methods industry uses to influence opinion through bogus experts, doctored data, and manufactured facts. We count on the experts. We count on them to tell us who to vote for, what to eat, how to raise our children. We watch them on TV, listen to them on the radio, read their opinions in magazine and newspaper articles and letters to the editor. We trust them to tell us what to think, because there's too much information out there and not enough hours in a day to sort it all out.We should stop trusting them right this second.In their new book Trust Us, We're Experts!: How Industry Manipulates Science and Gambles with Your Future, Sheldon Rampton and John Stauber, authors of Toxic Sludge Is Good For You, offer a chilling expos矇 on the manufacturing of "independent experts."Public relations firms and corporations know well how to exploit your trust to get you to buy what they have to sell: Let you hear it from a neutral third party, like a professor or a pediatrician or a soccer mom or a watchdog group. The problem is, these third parties are usually anything but neutral. They have been handpicked, cultivated, and meticulously packaged in order to make you believe what they have to say--preferably in an "objective" format like a news show or a letter to the editor. And in some cases, they have been paid handsomely for their "opinions."For example: You think that nonprofit organizations just give away their stamps of approval on products? Bristol-Myers Squibb paid $600,000 to the American Heart Association for the right to display AHA's name and logo in ads for its cholesterol-lowering drug Pravachol. SmithKline Beecham paid the American Cancer Society $1 million for the right to use its logo in ads for Beecham's Nicoderm CQ and Nicorette anti-smoking ads.You think that a study out of a prestigious university is completely unbiased? In 1997, Georgetown University's Credit Research Center issued a study which concluded that many debtors are using bankruptcy as an excuse to wriggle out of their obligations to creditors. Former U.S. Treasury Secretary Lloyd Bentsen cited the study in a Washington Times column and advocated for changes in federal law to make it harder for consumers to file for bankruptcy relief. What Bentsen failed to mention was that the Credit Research Center is funded in its entirety by credit card companies, banks, retailers, and others in the credit industry; that the study itself was produced with a $100,000 grant from VISA USA, Inc. and MasterCard International; and that Bentsen himself had been hired to work as a credit-industry lobbyist.You think that all grassroots organizations are truly grassroots? In 1993, a group called Mothers Opposing Pollution (MOP) appeared, calling itself "the largest women's environmental group in Australia, with thousands of supporters across the country." Their cause: A campaign against plastic milk bottles. It turned out that the group's spokesperson, Alana Maloney, was in truth a woman named Janet Rundle, the business partner of a man who did P.R. for the Association of Liquidpaperboard Carton Manufacturers--the makers of paper milk cartons.You think that if a scientist says so, it must be true? In the early 1990s, tobacco companies secretly paid thirteen scientists a total of $156,000 to write a few letters to influential medical journals. One biostatistician received $10,000 for writing a single, eight-paragraph letter that was published in the Journal of the American Medical Association. A cancer researcher received $20,137 for writing four letters and an opinion piece to the Lancet, the Journal of the National Cancer Institute, and The Wall Street Journal.Rampton and Sta...
Sonar En Grande: Una Guia Para Enfrentar los Desafios de la Vida y Crear la Vida
Deborah Rosado Shaw, successful Puerto Rican businesswoman, gives insight on working women in the business world while sharing how readers can reach their goals and achieve success. Deborah Rosado Shaw grew out of a difficult and daunting childhood into the head of a multimillion-dollar business, becoming living proof that no matter how humble your beginnings or difficult your circumstances, it is always possible to defy the odds and build the life you deserve. In the pages of Sonar en Grande, Deborah shares of her journey from the poorest congressional district in America to the CEO of her own enterprise. This gripping testimonial to the stamina of the human spirit shares tips on how to get focused, stop fighting fear, and play beyond the rules as Deborah paints an invigorating and illuminating portrait of how to make life happen for you, instead of just letting it happen to you.
The Six Sigma Way Team Fieldbook: An Implementation Guide for Project Improvement Teams
This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma--measuring performance, improving quality and saving millions in the process. The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level--just 3.4 defects per million; and much more. * Includes dozens of data-gathering forms and Six Sigma tools and worksheets * Describes key improvement methods in a concise "how-to" format with checklists and tips
Corporate and Governmental Deviance
For nearly a quarter of a century, Corporate and Governmental Deviance has offered students the most comprehensive examination of the deviant behavior of big business and big government in contemporary society. Now in its sixth edition, this popular and well-respected collection has been thoroughly updated. It features an expanded and insightful introductory essay by the editors that illustrates the issues discussed in the text and establishes a clear framework for the sections that follow. New selections focus on college sports' crippling effect on undergraduate education; the ordinary obedience of a South African police officer and apartheid torturer; and the Los Angeles police department Rampart Division scandal. Also included is new scholarship on the Ford Motor Company Pinto episode and the Challenger Space Shuttle disaster. This new edition reprints classic works from the scholars who first established and explored corporate and governmental deviance, featuring essays by Edward Alsworth Ross, Edwin H. Sutherland, Marshall B. Clinard, Peter C. Yeager, and James S. Coleman. It also retains selections that have captured the attention and imagination of readers of previous editions, exposing students to the very best classic and contemporary material on corporate and governmental deviance. Offering a complete description and careful analysis of the deviant actions of business organizations and governmental agencies, Corporate and Governmental Deviance, 6/e, is intended for courses in sociology, criminal justice, white-collar crime, and business, as well as for courses that focus on social problems, organizations, deviance, and government. It continues to set the standard by which other books on corporate and governmental deviance are judged, providing students with an even more complete, richly detailed appreciation of how and why organizations, not just individuals, commit acts of deviance.
The Standard Code of Parliamentary Procedure, 4th Edition
Already the acclaimed choice of thousands of successful organizations including the American Library Association, the Fourth Edition features an all-new chapter that considers the ways the Internet and other state-of-the-art technologies have rewritten the rules of today's meetings and conventions. This easy-to-use, paperback volume--the popular alternative to Robert's Rules--is the most comprehensive, understandable, and logical guide to smooth-running, professional meetings.Alice Sturgis was a practicing parliamentarian and consultant to national and international professional and business organizations. She taught at Stanford University and the University of California.
The McKinsey Way
"If more business books were as useful, concise, and just plain fun to read as THE MCKINSEY WAY, the business world would be a better place." --Julie Bick, best-selling author of ALL I REALLY NEED TO KNOW IN BUSINESS I LEARNED AT MICROSOFT. "Enlivened by witty anecdotes, THE MCKINSEY WAY contains valuable lessons on widely diverse topics such as marketing, interviewing, team-building, and brainstorming." --Paul H. Zipkin, Vice-Dean, The Fuqua School of Business It's been called "a breeding ground for gurus." McKinsey & Company is the gold-standard consulting firm whose alumni include titans such as "In Search of Excellence" author Tom Peters, Harvey Golub of American Express, and Japan's Kenichi Ohmae. When Fortune 100 corporations are stymied, it's the "McKinsey-ites" whom they call for help. In THE MCKINSEY WAY, former McKinsey associate Ethan Rasiel lifts the veil to show you how the secretive McKinsey works its magic, and helps you emulate the firm's well-honed practices in problem solving, communication, and management. He shows you how McKinsey-ites think about business problems and how they work at solving them, explaining the way McKinsey approaches every aspect of a task: How McKinsey recruits and molds its elite consultants; How to "sell without selling"; How to use facts, not fear them; Techniques to jump-start research and make brainstorming more productive; How to build and keep a team at the top its game; Powerful presentation methods, including the famous waterfall chart, rarely seen outside McKinsey; How to get ultimate "buy-in" to your findings; Survival tips for working in high-pressure organizations. Both a behind-the-scenes look at one of the most admired and secretive companies in the business world and a toolkit of problem-solving techniques without peer, THE MCKINSEY WAY is fascinating reading that empowers every business decision maker to become a better strategic player in any organization.
