AI-Powered CRM in Manufacturing
AI-Powered CRM in Manufacturing: Driving Efficiency, Innovation, and Growth explores how artificial intelligence transforms customer relationship management in the manufacturing sector. The book begins by setting the stage for modern CRM systems, emphasizing their growing importance in a data-rich, competitive environment. It explains how AI enhances CRM through intelligent data integration, customer segmentation, predictive sales forecasting, and automated support. Readers gain insights into designing effective AI-CRM strategies, implementing best practices, and measuring ROI. Real-world case studies showcase tangible benefits, including improved personalization and new revenue opportunities. Concluding with a forward-looking perspective, the book presents AI-CRM as a critical driver of innovation and sustainable growth in manufacturing.
Consumer’s Online Buying Behavior Before and After COVID - 19
The COVID-19 epidemic has caused significant disruptions in the retail industry and has expedited the ongoing shift towards internet commerce. This research investigates the factors contributing to and the consequences resulting from this transition. The year 2020 will be etched in the annals of history due to the profound impact of the Corona Virus Disease 2019 (COVID-19) on several aspects of human existence. The COVID-19 pandemic has brought about lasting changes to the economy, rendering it unlikely to revert to its pre-pandemic state. The nation implemented a comprehensive lockdown starting on March 23rd. On 23 March, the commencement of the lockdown resulted in the suspension of a wide range of services and factories. In the present context, engaging in offline purchasing has become increasingly challenging and fraught with potential risks. The utilisation of online shopping will serve as a catalyst in enticing consumers to leverage the benefits of internet technology. Hence, it is imperative to comprehend the impact of the current pandemic on clients' online purchasing behaviour.
Trade & Investment
India is a popular choice for foreign shareholders and is approaching a "Golden Age", becoming one among the world's economic powers. The Quad is a diplomatic partnership between Australia, India, Japan and the United States. Quad partners share a vision for an open, stable and prosperous Indo-Pacific where we all can cooperate, trade and thrive.This book is an effort made to have a thorough understanding of the convoluted nature of the interactions; promising bilateral impact between FDI and trade for India with Australia, Japan and the United States. An attempt has been made to draw the attention of the corporate sector, policymakers, government and academicians etc. to the various synergies FDI and trade transactions can enhance and adopting due diligence to minimise the possible adverse impacts. This will help enhance the growth of the nation in knowledge-based activities.
Optimization Via Relaxation and Decomposition
This book offers an up-to-date description of relaxation/approximation and decomposition techniques, demonstrating how their combined use efficiently solves large-scale optimization problems relevant to engineering, particularly in electrical, and industrial engineering, with a focus on energy. Specifically, it presents linear and nonlinear relaxations and approximations that are relevant to optimization problems, introduces complicating constraints and complicating variables decomposition techniques that can take advantage of relaxations and approximations, and examines their applications in the engineering field. Written in an accessible engineering language and filled with numerous illustrative examples and end-of-chapter exercises for all chapters, this book is a valuable resource for advanced undergraduate and graduate students, researchers, and practitioners in power engineering and industrial engineering. Moreover, business students with a keen interest in decision-making problems will also benefit greatly from its practical insights.
The Unemployable Mind
The Unemployable Mind by Olusola Sam-Sorungbe is a transformative guide for individuals ready to break free from the traditional employee mindset and embrace the founder's path. Aimed at the restless, ambitious, and misunderstood, this book serves as a manual for rewiring your brain to think like a creator rather than a cog in a system. Through personal anecdotes and practical frameworks, Sam-Sorungbe explores the mental costs of employment-loss of autonomy, creativity, and risk-taking-and offers a step-by-step process to shift toward value creation, ownership, and independence. Divided into three parts, it deconstructs the default employee mindset, rebuilds a founder's perspective with actionable tools like outcome-oriented thinking and building in public, and inspires readers to lead a rebellion against outdated career norms. Key chapters cover embracing uncertainty, leveraging risk, failing fast to learn faster, and cultivating an inner boardroom of advisory voices. The book concludes with a call to action, urging readers to launch projects, share their journeys, and become future-proof in a world where adaptability trumps stability. With a focus on practical rewiring techniques and real-world case studies, it's a manifesto for those who refuse to be contained by conventional structures.
Quality Management Fundamentals
The cost of quality is enormous, and can make the difference between industry-leading profits and sustained losses. In the Quality Management Fundamentals manual, we describe the nature of quality, why it costs so much, and how to reduce that cost. The manual covers a variety of topics, including total quality control, lean practices, process control, failure prevention, and root cause analysis. It also addresses supplier quality management and quality metrics. In short, this manual is designed to give anyone a solid foundation in quality concepts and how to improve quality within a business.
Academic Entrepreneurship and Innovation
The book is about the understanding of entrepreneurship in academic institutions and how globally inclusion of entrepreneurial interventions are shaping growth trajectory of nations. Central to this growth momentum, is the development of entrepreneurial orientations & intentions that shape the overall ecosystem specifically taking the case of academic institutions. The chapters help the readers to navigate across the terrains of academic entrepreneurship, innovations, entrepreneurial learning &intentions. The book delves deep into the literary insights on the subject matter and provides a comprehensive elaboration of the connect that is academic entrepreneurship and innovation.
The Little Book of Data
Data is not about number crunching. It's about ideas. And when used properly (read: ethically), it is the problem solver of our time.Yet many savvy people seem to be in data denial: they don't think they need to understand data, or it's too complicated, or worse, using it is somehow unethical. Yet as data and AI (just an accelerated way to put data to work) move to the center of professional and civic life, every professional and citizen needs to harness this power.In The Little Book of Data, each chapter illustrates one of the core principles of solving problems with data by featuring an expert who has solved a big problem with data--from the entrepreneur creating a "loneliness score" to the epidemiologist trying to save lives by finding disease "hotspots."The stories are told in a fast-moving, vivid, sometimes comic style, and cover a wide frame of reference from adtech to climate tech, the bubonic plague, tiny submarines, genomics, railroads, bond ratings, and meat grading. (That's right. Meat.)Along the way Evans injects lessons from his own career journey and offers practical thought-starters for readers to apply to their own organizations.By reading The Little Book of Data, you will achieve the fluency to apply your data superpowers to your own mission and challenges--and you will have fun along the way.You will be, in other words, a data person.
The Essentials of Service-Supply Chain
A service supply chain is a network of resources and processes used to create and deliver a service to a customer. Unlike a traditional product supply chain that focuses on physical goods, a service supply chain centers around intangible offerings and often involves a high degree of customer interaction. It's crucial to understand that while there are similarities, the intangibility of services introduces unique challenges. Understanding and effectively managing service supply chains is critical for organizations that want to deliver high-quality services and meet customer expectations. It requires a different approach than managing traditional product supply chains, focusing on the intangible aspects of service delivery and the importance of the customer experience.
Applications of Blockchain Technology
Blockchain technology is a disruptive technology that affords businesspeople an opportunity to correct problems of dishonesty, corruption, and poor decision-making. This book crafts blockchain technology for the non-technical expert, to interpret the various applications of blockchain technology through the lens of various industries and creates opportunities for professionals using practical applications and case studies. Blockchain technology is an important platform for businesses to consider as it provides a consensus based, trusted, and transparent system for businesses to operate various critical functions. As such, this book is a first of its kind to take a deep dive into the application of blockchain technology in different sectors. Applications of blockchain technology is explored through understanding of implementation and configuring the use of blockchain technology in real business application. The book provides access to disseminate blockchain technology and its application in a clear and structured manner by assimilating real-world-cases by providing valuable information for business audiences for all business sectors.
Crucifix of Awareness
In our fast-paced world, navigating the internal conflicts that arise within our minds can be more challenging than facing external adversaries. The real battles are silent, fought within the hidden corridors of our consciousness, where doubt and fear often hold sway. "Crucifix of Awareness" is a transformative guide that seeks to illuminate this often-overlooked domain, offering pathways to turn turmoil into triumph through self-mastery.This book introduces innovative approaches to understanding and resolving the conflicts that lie at the heart of human experience. It merges psychological insights with practical strategies to help you understand the root causes of inner conflict and how to overcome them. The journey within these pages is about equipping yourself with new tools and perspectives, ensuring that you not only confront but conquer the battles that limit your potential.At the heart of this exploration are fresh approaches designed to address conflict at its root, for example, the Trichotomy Conflict Equation. The equation is straightforward yet profoundly effective, crafted to help you dismantle the barriers that lead to internal discord. By focusing on energy dynamics, emotional intelligence, and effective communication, you are guided toward mastering your internal conflicts and fostering peace.Throughout this book, you will find narratives and examples that provide context to the lessons taught. These stories are drawn from diverse backgrounds and demonstrate how mastering inner conflicts has led to profound personal growth. The rich tapestry of experiences shared will function as a catalyst, encouraging your journey of transformation.
Transformation Mindsets
Change is hard-but it can also be exhilarating. In Transformation Mindsets: A Playbook for Agents of Change, Jonathan Briggs shares over three decades of experience helping leaders, educators and teams embrace the challenges of a rapidly evolving world and turn them into opportunities for growth.This practical guide introduces 13 powerful mindsets, from fostering curiosity to embracing digital tools, each supported by tried-and-tested workshop recipes and activities. This is not a book about theory but about action: creating, experimenting and learning by doing. Whether you're guiding your business through transformation, redesigning education for the digital era or simply figuring out where to begin, this book offers the tools and inspiration you need.Drawing on his work in building Hyper Island, consulting for global brands like Unilever, DBS and Coca-Cola, and running workshops across Sweden, Singapore and beyond, Jonathan weaves together engaging stories and practical insights. Transformation Mindsets is a hands-on playbook for anyone who believes that the future is something we can shape together-with the right mindset and a willingness to roll your sleeves up and get stuck in.
Project Management Professional PMP Unleashed
Hey, ever wondered what it takes to turn a project from chaos to a masterpiece? Welcome to Project Management Professional Unleashed: Sculpting Success Through Harmony and Valor. This isn't your typical project management book. It's a journey into the heart of leading with vision. It's about building teams that hum with synergy. It dives into wrangling conflict with finesse. You'll learn to dance with schedules and budgets. It's packed with real-world stories-like a manager rallying a software team with a bold vision or a construction lead pivoting styles to match crew vibes. The book spans 17 chapters. Each one's a fresh take on the craft. Think leadership that inspires. Teams that evolve. Stakeholders who gel. Risks that get tamed. It's all here-short, punchy insights drawn from the PMP exam outline. From virtual team hacks to procurement wizardry, it's your guide to sculpting project wins. So, what makes this book stand out? It's got a competitive edge other books miss. Most guides give you dry checklists or recycled jargon. Not this one. It blends gritty research-like transformational leadership or agile learning-with practical magic.
The AI Metaverse Revolution
The AI Metaverse Revolution: Transforming Multi-Business Scenarios (Volume 1) explores the profound convergence of Artificial Intelligence (AI) and the Metaverse, and its transformative effects on business decision-making and strategy. As these technologies evolve, they offer businesses unprecedented tools for operating more efficiently, engaging customers in innovative ways, and responding to rapidly shifting market dynamics. By examining the role of AI in analysing vast data sets and the insights gained from virtual environments within the Metaverse, this volume provides a comprehensive guide to harnessing these cutting-edge technologies for competitive advantage. Through in-depth analysis and real-world examples, the diverse range of global contributors explore how AI and the Metaverse are driving a new era of business possibilities across industries. From AI-powered data analysis that enables businesses to make informed, real-time decisions, to personalised customer experiences created through behavioural analysis in virtual spaces. This volume presents actionable strategies for integrating AI and the Metaverse into modern business practices. It offers readers a roadmap for navigating this technological revolution, positioning AI and the Metaverse as essential components of future-proof business strategy.
Knowledge Management
This textbook on knowledge management draws on the authors' more than thirty years of research, teaching, and consulting experience. The first edition of this book brought together European, Asian, and American perspectives on knowledge-based value creation; The second edition included digital transformation's impact on knowledge work and management. This third edition features substantial updates to all chapters, reflecting the implications of digital technology on knowledge work and knowledge management with special reference to Artificial Intelligence. In particular, it addresses three new topics: blending human and machine intelligence, critical thinking, and ethical use of knowledge, and managing knowledge for sustainable development. The book is intended not only for academic education but also as an essential guide for managers, consultants, trainers, coaches, and all those engaged in business, public administration, or non-profit work who are interested in learning about organizations in a knowledge economy. Given its wealth of case studies, examples, questions, exercises, and easy-to-use knowledge management tools, it offers a true compendium for understanding and implementing knowledge management initiatives.
The Standards Effect
Set the Standard-Shape Your Future.Behind every high-performing organization, there's something most people overlook: standards.Not the boring kind-the kind that create clarity, unlock alignment, and give teams the freedom to move fast without breaking everything in the process.In The Standards Effect, Kadir ?zbayram shows how smart standards can become your biggest growth accelerator.Drawing on real-world experience, ?zbayram weaves insight with humor and humanity. The result? A practical guide for leaders who want to turn chaos into clarity and complexity into confidence.Inside, you'll learn: The First-Ever Standards Management Capability Model - A foundational blueprint for transforming how organizations scale standards globally.The 8-Step Standards Management Process - Practical, proven, and designed to work in complex environments.The C4 Data Quality Framework - Fixing bad data at the root so your teams stop wasting time and start making better decisions.AI Standardization & Compliance - How to govern AI ethically, scalably, and fully transparently.Governance & Role Setup - Get the right people in the right roles, with clear ownership and accountability.Handling Exceptions Without Chaos - Learn the art of when to enforce, when to flex, and when to break the rules-strategically.Whether you're a CIO, Standards Manager, enterprise architect, or the go-to person when clarity is needed most-this book gives you the structure, mindset, and tools to create meaningful, sustainable change.Because in the end, success comes down to one thing: Bringing the right Topic to the right People at the right Time.That's the rTPT Principle. And it changes everything.
The AI Metaverse Revolution
The AI Metaverse Revolution: Transforming Multi-Business Scenarios (Volume 2) explores the profound convergence of Artificial Intelligence (AI) and the Metaverse, and its transformative effects on business decision-making and strategy. As these technologies evolve, they offer businesses unprecedented tools for operating more efficiently, engaging customers in innovative ways, and responding to rapidly shifting market dynamics. By examining the role of AI in analysing vast data sets and the insights gained from virtual environments within the Metaverse, this volume provides a comprehensive guide to harnessing these cutting-edge technologies for competitive advantage. Through in-depth analysis and real-world examples, the diverse range of global contributors explore how AI and the Metaverse are driving a new era of business possibilities across industries. From AI-powered data analysis that enables businesses to make informed, real-time decisions; to personalised customer experiences created through behavioural analysis in virtual spaces, this volume presents actionable strategies for integrating AI and the Metaverse into modern business practices. It offers readers a roadmap for navigating this technological revolution, positioning AI and the Metaverse as essential components of future-proof business strategy.
L&d Order Taker No More!
Transform Your L&D Team Into Your Organization's Strategic Business PartnerMost L&D pros dream of the day when stakeholders will stop viewing them as mere order takers and consider them critical, strategic partners in shaping the future of their organization. But how do you get there? In this book, veteran talent development leader Jess Almlie introduces her formula for becoming the valued strategic business partner (SBP) that leaders in the C-suite and elsewhere in an organization need and want.Partnering effectively with stakeholders requires a new mindset and behavior, a keen understanding of the business, a willingness to collaborate, and targeted tools. Almlie provides detailed guidance on how to succeed in each of these areas and invites you to start by taking an in-depth assessment of your strengths and gaps in working as an SBP. She shares her own wins and failures along with wisdom from three dozen other L&D pros who work in small, midsize, and large organizations across a wide variety of industries.This step-by-step guide will help current and aspiring L&D leaders understand business basics, create a playbook for team collaboration, work productively with stakeholders, and teach others to work in harmony with L&D. The final chapter offers practical advice for those who need to take small steps toward becoming SBPs in organizations resistant to change.This book includes questionnaires, worksheets, and other tools that will help L&D leaders understand business terminology and needs, see a stakeholder's point of view, and develop strategies for creating effective partnerships and measuring impact. You'll be able to create a plan for developing and advocating for a team of L&D professionals who all work as strategic business partners.
