Security Patch Management
Although the patch management process is neither exceedingly technical nor extremely complicated, it is still perceived as a complex issue that's often left to the last minute or resolved with products that automate the task. Effective patch management is not about technology; it's about having a formal process in place that can deploy patches to vulnerable systems quickly. Helping you figure out exactly what to patch and which patches to use, Security Patch Management provides detailed guidance through the process of creating and implementing an effective and efficient patch management process. It uses a format that is easy-to-understand and applicable regardless of the operating system, network device, or patch deployment tool. The author illustrates the proper implementation of patches on devices and systems within various infrastructures to provide the insight required to: Design your own patch release process and keep it action ready Test the effectiveness of your patches Keep up with the latest patch releases Prioritize the vulnerabilities that need to be addressed Apply patches quickly and without draining essential network resources This book supplies the tools and guidelines you need to stay one step ahead of the exploits on the horizon. It will help you establish a patch management process that not only protects your organization against zero-day attacks, but also helps you become more proactive when it comes to this critical facet of information security.
Data Center Storage
We overspend on data center storage ... yet, we fall short of business requirements. It's not about the technologies. It's about the proper application of technologies to deliver storage services efficiently and affordably. It's about meeting business requirements dependent on data center storage. Spend less, deliver more. Data Center Storage: Cost-Effective Strategies, Implementation, and Management provides an industry insider's insight on how to properly scope, plan, evaluate, and implement storage technologies to maximize performance, capacity, reliability, and power savings. It provides business and use-case focused coverage of storage technology, including storage area networks (SAN), capacity-optimized drives, and solid-state drives. It offers key insights on financially responsible spending for data center storage.Delivered in accessible language, the book starts with a discussion of the business merits of replacing direct attached, compartmentalized storage with consolidated SAN-attached storage. The author advises on the use of service level applications (SLAs) as a tool to drive business unit collaboration with IT and prioritize those actions that impact productivity and profit from those that are less critical. This business guide to applied technologies disassembles big problems into digestible segments to help you understand, quantify, and fix any problems that arise as you work towards meeting your growing storage needs.The book builds on the consolidation and SLA driven approach to take advantage of the compelling benefits and potential savings of managed hosting and cloud storage.
The Executive's Guide to Enterprise Social Media Strategy
Social media has already transformed society. Now it is poised to revolutionize communications and collaborative business processes. This book provides you with an actionable framework for developing and executing successful enterprise social networking strategies. Using straightforward language, accompanied by exhibits and fleshed out with real-world stories and revealing anecdotes, you will learn how to develop your own internal corporate social media strategy. Through the use of in-depth interviews with leading companies using these strategies, you will also discover best practices that will propel your business to new heights.
Tales for Coaching
Coaching is rapidly proving to be an invaluable aid to personal development and a successful way to enhance performance within organizations of all types. More and more people are also discovering how to use storytelling to bring about change and reinforce learning. Tales for Coaching combines these two approaches into a powerful and effective technique to assist personal change. Showing you how and when to use stories to maximum effect, whether you are coaching an individual or a group, the author demonstrates how your coaching can have greater impact with the effective use of storytelling. Complete with sample stories that can be read aloud in a variety of coaching situations, Tales for Coaching includes 50 tales that will immediately help coaches, trainers, managers and educators to reinforce key messages or stimulate fresh thinking.
The Secrets of Success in Marketing
Real world marketing for real world professionals - everything you need to know to be the best in the business. Marketing has never been more pressured than it is today, and . as a marketing professional, you are increasingly expected to do more for less and "The Secrets of Success in Marketing" is the book to offer some relief. These are the real secrets, all learned from years of experience and successful marketing, and they're the secrets that the seriously successful use to stay ahead of the game. A practical, project-based approach creates a series of self-contained guides to planning, implementing and managing consumer and business-to-business marketing projects - ideal for busy marketing professionals who want fast, focussed advice. Real-life examples and case studies are drawn from market leaders in a variety of sectors, and this insight combined with the expert experience of a renowned author create a unique approach to teaching the core skills of marketing.
Innovative Performance Support
Real Learning Happens as You Work! Implement performance support to increase and accelerate employee performance. "It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way." -Nigel Paine, MD NigelPaine.com Ltd "Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers." -Marc J. Rosenberg, Marc Rosenberg and Associates Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices-ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team. Innovative Performance Support: Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performance Supplements or replaces existing training programs Cuts down on the use of help desks and other traditional in-house support functions Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
Technology at the Margins
Remain competitive by offering more accessible, affordable, and relevant information technologies that meet mass-market needs Technology at the Margins demonstrates that by making IT more accessible, affordable, and relevant, new mass markets can be opened. Based on solid insights generated in key areas of health, education, finance and the environment, the book offers practical recommendations and insights from world leaders, innovators, practitioners and new users of emergent technologies. Offers recommendations on how companies can ensure their own competitiveness by offering more accessible, affordable, and relevant information technologies to support mass market needs Suggests practical recommendations and insights from world leaders, innovators, practitioners and new users of emergent technologies Challenges businesses to rethink their uses of existing technologies Technology at the Margins will be of interest to decision makers in the private, public and nonprofit sectors who are interested in opportunities offered by IT in meeting the needs of those at the base of the worlds economic pyramid.
The McGraw-Hill 36-Hour Course Product Development
Learn the Secrets Behind World-Class Product DevelopmentIn a world overloaded with new products and services, making a single offering stand out is a Herculean task. Or is it? Market leaders are developing innovative processes that all but guarantee the success of their new products--and now their secrets areavailable to you.The McGraw-Hill 36-Hour Course: Product Development gives you the critical edge in a product-saturated world. Presenting the most current marketing tools and best practices, it provides proven methods behind successful product development, along with case studies from the most creative companies of our time--Apple, Google, Cisco, Toyota, Pixar, and many others. In less than a week, you'll be an expert on: Creating a value proposition that motivates a customerto buy your new productProtecting intellectual property to sustain a competitive advantageCreating a budget and securing the capital you needManaging the design, fabrication, integration, anddelivery processesMaster the essentials of product developmentMaximize your study timeMeasure your progress with chapter tests and a free online examEarn a Certificate of Achievement onlineDesigned as an easy, self-paced "course" complete with chapter-ending quizzes and an online final exam, The McGraw-Hill 36-Hour Course: Product Development puts you on the fast track to making your dream product a success.
Understanding the Professional Buyer
Understanding the Professional Buyer is a practical guide for sales people, giving them insight into the behaviour and strategies of buyers, so that they are able to deal with them more successfully and regain power in the buyer-seller relationship. In recent years the balance of power between buyer and seller has swung dramatically in favour of the buyer. Sellers are now faced with more professional, more knowledgeable and more powerful buyers - and the sales techniques used in previous years are no longer working. This book shows how to understand this new breed of buyer, in order to interact with them on a more level playing field. Contents include developments in the industry; purchasing organizations; types of buyers; purchasing analysis; and crucially, buyer-seller relations.
Compliance in Today’s Global Supply Chain
One of the fastest growing corporate positions is that of global trade compliance manager. This position used to be an insignificant factor in most corporations, but the events surrounding 9/11 changed that forever. Compliance became a household word in businesses involved in importing and exporting. Unfortunately, when corporations begin setting up initiatives to become compliant, they often have to seek the support of outside counsel, consultants, and specialists, because there is no single resource that allows them to accomplish this work independently. Compliance in Today's Global Supply Chain is the definitive resource for the executive engaged in global supply chains seeking compliance with government regulations. It provides a step-by-step blueprint for developing a compliance program and making it cost-effective within a corporation's supply chain operation. Offering the perspective of one the nation's most respected and informed experts on global supply chains, it defines emerging regulations that impact global trade. Emphasizing the importance of training programs and continuing education, it also shows how to educate senior management to ensure and maintain success and includes a list of resources to keep up with the changing import/export landscape. Providing the company and the manager responsible for supply chain compliance with the necessary tools to initiate all the steps to secure a corporate compliance program in their global supply chain, Compliance in Today's Global Supply Chain is destined to be the "resident bible" for current and future managers of global supply chains
IT-Driven Business Models
A look at business model innovation's crucial role in today's global business environment. Showing organizations how business model innovation should be a key focus area in today's global economy, this book features cases from businesses around the globe that have developed customized business models and achieved spectacular levels of performance. Case examples from well-known innovation leaders IKEA, Apple, Tata, SHARP, Saudi Aramco, De Beers, Telefonica, Valero Energy, LEGO, and Proctor & Gamble Shows businesses how to get beyond traditional business models to take better advantage of emerging opportunities Coauthored by former CEO of SAP AG, the world's largest provider of enterprise software Filled with interviews with key executives, this book reveals the role of technology in driving and enabling changes to fundamental facets of a business. Companies around the world are innovating their business models with tremendous results. IT-Driven Business Models shows interested organizations how they can start the process.
Business in the Cloud
A close look at cloud computing's transformational role in business Covering cloud computing from what the business leader needs to know, this book describes how IT can nimbly ramp up revenue initiatives, positively impact business operations and costs, and how this allows business leaders to shed worry about technology so they can focus on their business. It also reveals the cloud's effect on corporate organization structures, the evolution of traditional IT in the global economy, potential benefits and risks of cloud models and most importantly, how the IT function is being rethought by companies today who are making room for the coming tidal wave that is cloud computing. Why IT and business thinking must change to capture the full potential of cloud computing Topics including emerging cloud solutions, data security, service reliability, the new role of IT and new business organization structures Other titles by Hugos include: Business Agility: Sustainable Prosperity in a Relentlessly Competitive World and Essentials of Supply Chain Management, 2nd Edition Practical and timely, this book reveals why it's worth every company's time and effort to exploit cloud computing's potential for their business's survival and success.
Building Engaged Team Performance: Align Your Processes and People to Achieve Game-Changing Business Results
Harness the Power of Your MostValuable Resource--Your Workforce!Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important partof the formula. Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with "thepeople side" of performance.Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization's most valuableasset: people.Combining the principles from TotalQuality Management (TQM), Six Sigma, Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone.Illustrated through real-life stories, BuildingEngaged Team Performance offers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors' client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to: Increase employee efficiency by 50%and save millions of dollarsConsistently deliver on criticalcustomer requirementsProvide visual data for instantdecision making- Create realistic staffing modelsfor sustainable capacityEstablish standards for both team andindividual performanceDevelop leadership that facilitates teamownership of executionBuilding Engaged Team Performance providesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage.Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of business improvement with EngagedTeam Performance.Praise for Building Engaged Team Performance"The Engaged Team Performance effort that we undertook has allowed us toreshape our process from start to finish and improve both productivity andthe communication among multiple departments."Art Bacci, President & CEO, Principal Bank"This book provides practical insights on building competencies of changeleaders throughout the organization."Dr. William D. Trotter, Managing Director, Association of Internal Management Consultants (AIMC)"By embedding these concepts into organizational culture, systems, and processes, a group of individuals may become a winning team."Dan Bell, President, Canon Information Technology Services"When I led a division at GE during the heyday of Six Sigma, process excellenceand team performance were both critical; yet they were considered differentdisciplines, supported by separate infrastructure. Engaged Team Performancecombines and aligns the best of both, and it delivers even betterresults."C. Lewis Fain, President, Mortgage Payment Protection, Inc."If your strategic vision includes words like growth, customer loyalty, value creation, responsiveness, quality, expertise, partnership, accountability, efficiency, or best in class, then Building Engaged Team Performance has tobe part of the foundation. Without it you're just creating a house of cards."Rick Larson, CEO, VFD Technologies
Operations Management
Take a crash course in boosting operational efficiency! Whether a business manufactures trucks, delivers packages, or sells coffee, it lives and breathes on its operations. Without exception. Ensuring smooth, efficient processes is a challenging task--but the rewards are immense. The McGraw-Hill 36-Hour Course: Operations Management puts you on the fast track to bolstering and managing the effectiveness of your organization's operations. Complete with exercises, self-tests, and an online final exam, this virtual immersion course in operations management teaches you how to: Evaluate and measure existing systems' performance Use quality management tools like Six Sigma and Lean Production Design new, improved processes Define, plan, and control costs of projects Take this in-depth course on operations management and put your vision into action. This is the only book on the syllabus. Class begins now!
The Mobile Learning Edge
Engage and teach your team wherever and whenever-from one of the world's leading e-learning authorities. The digital electronics revolution keeps us connected with almost anyone around the world and makes information available anywhere, at anytime. In the workplace, the impact has been great, propelling mobile learning to the forefront of training and education. Dr. Gary Woodill, a senior analyst at a leading e-learning research firm shows you how mobile learning is evolving, and how organizations can use it more efficiently and effectively--with companies reaping the rewards of increased communication, teamwork, productivity and profitability. Learn how to break free from the old notions of training and development with the concrete strategies in The Mobile Learning Edge and Become skilled in the seven principles of successfully training employees on the move Implement new learning programs that employees can access anywhere Develop a future mobile learning strategy in an ever-changing environment Discover what might be the right kind of mobile technologies for your company With The Mobile Learning Edge you'll go beyond applications and content and be able to create engaging and productive mobile learning for your team. According to a recent study, there's one mobile device for every two people in the world, and the technology making these devices smarter and more connected is improving almost daily. The real revolution is that mobile learning releases learners from the classroom where they are immobilized, and allows them to learn at "anytime, anyplace." In The Mobile Learning Edge, Dr. Gary Woodill outlines the most effective methodologies for training and engaging employees on the move and takes the person out of the classroom, while keeping learners connected to the information they need at all times. The Mobile Learning Edge features: Information on the social media and enabled devices that can serve your mobile learning Concrete strategies for how your business can use mobile learning to train, educate, and instruct employees anywhere Pointers on information gathering and analysis on the fly Innovative ideas for creating effective mobile learning experiences Comprehensive strategies for anticipating future mobile learning needs and developments You'll find a wealth of information about the history of this emerging field, retrieving information, methods for learning, applications, uses, and experiences--and how to put it all together to build a mobile learning system that's right for your team. Using case studies, Woodill shows how you can emulate the successes of corporations like Nike, Accenture, and Merrill Lynch in using micro-blogging, cloud computing, mobile gaming, intermodal mashups, virtual worlds, collective intelligence, and other mobile learning platforms to take your business's recruitment, training, communication, and collaboration functions to the next level.
Information-Driven Business
Information doesn't just provide a window on the business, increasingly it is the business. The global economy is moving from products to services which are described almost entirely electronically. Even those businesses that are traditionally associated with making things are less concerned with managing the manufacturing process (which is largely outsourced) than they are with maintaining their intellectual property. Information-Driven Business helps you to understand this change and find the value in your data. Hillard explains techniques that organizations can use and how businesses can apply them immediately. For example, simple changes to the way data is described will let staff support their customers much more quickly; and two simple measures let executives know whether they will be able to use the content of a database before it is even built. This book provides the foundation on which analytical and data rich organizations can be created. Innovative and revealing, this book provides a robust description of Information Management theory and how you can pragmatically apply it to real business problems, with almost instant benefits. Information-Driven Business comprehensively tackles the challenge of managing information, starting with why information has become important and how it is encoded, through to how to measure its use.
Mining Group Gold, Third Edition: How to Cash in on the Collaborative Brain Power of a Team for Innovation and Results
Building and maintaining a strong and effective teamIf two heads are better than one, how about a team of heads? An effective team can be more innovative than an individual. But how do you get there? Building and managing a strong, productive team is difficult and the Mining Group Gold gives you the proven tools, techniques and processes that you must use and practice al all levels of your organization to build and maintain a strong collaborative team. Based on 30 years of work on teams and organizational development this updated classical guide shows you how to set clear goals and desired outcomes and how to plan efficient and effective meetings. It's also been updated to include the latest research and cutting-edge technology.The Mining Group Gold features: Clear, concise direction for getting the most out of a team's potentialEffective, practical tips for productive team meetingsProven ways to foster collaboration and innovation-crucial skills for any companyBased on practical advice rather than fluff or theory, the Mining Group Gold is the essential guide to building and maintaining a strong team.
The Business Forecasting Deal
Practical-nontechnical-solutions to the problems of business forecasting Written in a nontechnical style, this book provides practical solutions to common business forecasting problems, showing you how to think about business forecasting in the context of uncertainty, randomness and process performance. Addresses the philosophical foundations of forecasting Raises awareness of fundamental issues usually overlooked in pursuit of the perfect forecast Introduces a new way to think about business forecasting, focusing on process efficiency and the elimination of worst practices Provides practical approaches for the non-statistical problems forecasters face Illustrates Forecast Value Added (FVA) Analysis for identifying waste in the forecasting process Couched in the context of uncertainty, randomness, and process performance, this book offers new, innovative ideas for resolving your business forecasting problems.
Make Your Move
Times are tough. Prices have skyrocketed while the stock market tanked and joblessness has hit new highs. The economy is reeling and businesses everywhere are at a loss. Their leaders don't know what to do, where to turn, or what the future holds.Make Your Move is a book for these unprecedented times. Although the economy is now depressed, it will improve. Businesses need to know when the recovery will start. Before it does, they must prepare to make the most of the upswing when it takes hold. This book will help business leaders escape their recession mentalities and take decisive actions to position their companies for better days. Make Your Move will act as their guide and provide the blueprint for their future success.
The Why of Work
THE NEW YORK TIMES, WALL STREET JOURNAL, AND USA TODAY BESTSELLER! ADVANCE PRAISE FOR THE WHY OF WORK: "Principled, timely, and engaging, The Why of Work teaches that building a culture of abundance and common purpose is essential to organizational success." --Stephen R. Covey, bestselling author of 7 Habits of Highly Effective People "Will have a major impact on how individuals shape their attitude to work, how organizations create abundant cultures, and how leaders turn personal meaning into public good." --Jigmi Y. Thinley, Prime Minister of Bhutan "The Why of Work shows a better, different way to build and lead organizations. It is an insightful guide to how leaders can infuse meaning into their organizations." --Jeffrey Pfeffer, Professor, Stanford Graduate School of Business and author of Power: Why Some People Have It-and Others Don't "This book brings the question 'why' to the place in which we spend most of our adult lives, giving us insightful tools to help make a meaningful difference in people's lives." --Don Hall, Jr., president and CEO, Hallmark Cards, Inc. "This is a must read for anyone who works, leads others at work, or works to build a supportive environment." --Beverly Kaye, founder/CEO, Career Systems International, and coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay "The Why of Work opens the door to significant employee engagement. The alignment between company values and those of customers and communities can indeed give employees a sense of purpose while delivering great results to customers!" --Paula S. Larson, Chief HR Officer, Invesys "Blackstone has proved that finding superior leaders produces superior results. Dave Ulrich has brought this thinking to a new level at Blackstone. Every private equity investor and senior manager must read this book." --James Quella, Senior Operating Partner, The Blackstone Group According to studies, we all work for the same thing--and it's not just money. It's meaning. Through our work, we seek a sense of purpose, contribution, connection, value, and hope. Digging down to the meaning of work taps our resilience in hard times and our passion in good times. That's the simple but profound premise behind this groundbreaking book by renowned management expert Dave Ulrich and psychologist Wendy Ulrich. They've talked to thousands of people--from rank-and-file workers to clients and customers to top-level executives--and synthesized major disciplines to identify the "why" behind our most successful experiences. Using the model of the "abundant organization," they provide you with the "how" to create meaning and value in your own workplace. Learn how to: Ask the seven questions that drive abundance Understand the needs of your customers and staff Personalize the work to motivate your employees Build and grow your business in any economy By following the Ulrichs' step-by-step guidelines, you will set off a chain reaction of positive and enduring effects. Employees who fi nd meaning in their work are more competent, committed, and eager to contribute-and their contribution will result in increased customer commitment, which delivers a winning performance on the bottom line. The Why of Work includes targeted checklists, questionnaires, and other useful tools to help you turn aspirations into action. Using the proven principles of abundance, you can coordinate your needs with those of your employers, your employees, and your customers--and create a vision that resonates for years to come. When you understand why we work, you know how to succeed.
NLP Coaching
NLP (Neuro-Linguistic Programming) is believed by many to be a powerful set of tools for facilitating change and enhancing performance. Yet, despite the success stories and proliferation of courses, there is still much skepticism about the validity and effectiveness of NLP. In NLP Coaching Susie Linder-Pelz brings, for the first time, an evidence-based perspective to this coaching methodology. She explains how and where NLP coaching is used, examines its links to established principles and practices, and questions aspects of NLP where the empirical evidence is missing. She reviews recent developments in NLP-based coaching practice and proposes a specific research agenda that will move NLP coaching towards an evidence-based approach. NLP Coaching provides numerous case studies and real-life examples which show how NLP assists personal, professional, team, leadership and organizational development. The book includes contributions from leaders in the field: Andrew Bryant, Michelle Duval, Joseph O'Connor, Paul Tosey and Lisa Wake.
Success Made Simple
The keys to better business from a thriving group of business owners-the Amish Business can be discouraging. According to US Department of Labor figures, only 44 percent of newly-opened firms will last four years. Amish firms, on the other hand, have registered a 95% survival rate over a five-year period. And in many cases, those businesses do remarkably well-as Donald Kraybill writes: "the phrase 'Amish millionaire' is no longer an oxymoron." Success Made Simple is the first practical book of Amish business success principles for the non-Amish reader. The work provides a platform of transferable principles--simple and universal enough to be applied in the non-Amish world, in a wide variety of business and management settings. Learn how to develop profitable and fulfilling enterprises as Amish explain how to build fruitful relationships with customers and employees, prosper by playing to strengths, and create an effective marketing story Includes interviews with over 50 Amish business owners outline the role of relationships in business and the importance of the big picture-taking in long-term goals, the welfare of others, and personal integrity Offers ideas on practical application of Amish business practices to non-Amish businesses, with bullet summaries at the end of each chapter reviewing the most important take-away points With a focus on relationship-building and the big picture, Success Made Simple offers business owners everywhere the tools for better, smarter, more successful enterprises.
The First-Time Trainer,
Training is still the top strategy to help employees perform at their best. Discover how to be an efficient and poised trainer for your organization with this thoroughly revised, user-friendly book.Successful organizations depend on expert training to keep them viable, but leaders aren't always equipped to step into the role of trainer when asked. As a professional trainer and consultant who formerly served as president of the San Diego Chapter of the American Society for Training and Development, author Tom Goad offers a concise, step-by-step guide to quickly help you become a confident, effective trainer.You'll learn to tackle challenges of diversity, a multigenerational workforce, and the many options made possible by technology and e-learning through the most up-to-the minute training techniques. The First-Time Trainer does this by teaching you how to: select media and delivery methods, prepare and give effective presentations, communicate with learners and get them involved, ask the right kind of questions, cope with behavior problems, give and receive feedback, put objectives to the test, and much more.Filled with real-world examples and dozens of field-tested tools, The First-Time Trainer gets first-time facilitators training like pros in no time.
Social Responsibility
Taking a continuous improvement approach to social responsibility, this book offers a process for driving actions that can be taken by those interested in making positive change. Although many books cover market response and interest in this area, this is quite possibly the first one to focus on methods for assessing an organization's path to social responsibility performance. The authors define social responsibility, explain the ramifications of the ISO 26000 standards in the market place, and provide problem-solving methods that can be put to immediate use.
The Lean Six Sigma Guide to Doing More With Less
Praise for The Lean Six Sigma guide to Doing More with Less "At Frito Lay, we have applied many of the concepts and tools in this book, and we are realizing a five to seven times return on our annual Lean Six Sigma investment." --Tony Mattei, Lean Six Sigma Director, Frito Lay "Ecolab has experienced a sustainable, competitive advantage through Lean Six Sigma. The principles in this book are helping us drive greater value for our share-holders, better service for our customers, and talent development opportunities for our associates." --Jeffrey E. Burt, Vice President and Global Deployment Leader, Lean Six Sigma, Ecolab "This book gives excellent insights into Lean Six Sigma and its strong impact within different industries. We used Lean Six Sigma in numerous process improvement projects, which, in turn, helped to create momentum and set up a process improvement culture. Amid a challenging economic environment, we are accelerating this initiative globally." --Satheesh Mahadevan, Directeur des Processus, Soci矇t矇 G矇n矇rale "Our Lean Six Sigma deployment of the concepts and tools described in this book is transforming our business--with tangible benefits for our employees, customers, suppliers, and shareholders." --Jeffrey Herzfeld, Sr. Vice President and General Manager, Teva Pharmaceuticals USA "We have deployed the holistic Lean Six Sigma strategy described by Mark George across our enterprise. It is providing remarkable returns for Unum." --Bob Best, Chief Operating Officer, Unum "The Lean Six Sigma Guide to Doing More with Less presents a comprehensive view of operations transformation, the approaches required for success, leadership's role, and the competitive advantage that results. Transformational changes are enabling us to do more with less, by investing and working smarter." --Ted Doheny, President and COO, Joy Mining Machinery
Future Ready
The recent crisis in the financial markets has exposed serious flaws in management methods. The failure to anticipate and deal with the consequences of the unfolding collapse has starkly illustrated what many leaders and managers in business have known for years; in most organizations, the process of forecasting is badly broken. For that reason, forecasting business performance tops the list of concerns for CFO's across the globe. It is time to rethink the way businesses organize and run forecasting processes and how they use the insights that they provide to navigate through these turbulent times. This book synthesizes and structures findings from a range of disciplines and over 60 years of the authors combined practical experience. This is presented in the form of a set of simple strategies that any organization can use to master the process of forecasting. The key message of this book is that while no mortal can predict the future, you can take the steps to be ready for it. 'Good enough' forecasts, wise preparation and the capability to take timely action, will help your organization to create its own future. Written in an engaging and thought provoking style, Future Ready leads the reader to answers to questions such as: What makes a good forecast? What period should a forecast cover? How frequently should it be updated? What information should it contain? What is the best way to produce a forecast? How can you avoid gaming and other forms of data manipulation? How should a forecast be used? How do you ensure that your forecast is reliable? How accurate does it need to be? How should you deal with risk and uncertainty What is the best way to organize a forecast process? Do you need multiple forecasts? What changes should be made to other performance management processes to facilitate good forecasting? Future Ready is an invaluable guide for practicing managers and a source of insight and inspiration to leaders looking for better ways of doing things and to students of the science and craft of management. Praise for Future Ready "Will make a difference to the way you think about forecasting going forward" --Howard Green, Group Controller Unilever PLC "Great analogies and stories are combined with rock solid theory in a language that even the most reading-averse manager will love from page one" --Bjarte Bogsnes, Vice President Performance Management Development at StatoilHydro "A timely addition to the growing research on management planning and performance measurement." --Dr. Charles T. Horngren, Edmund G. Littlefield Professor of Accounting Emeritus Stanford University and author of many standard texts including Cost Accounting: A Managerial Emphasis, Introduction to Management Accounting, and Financial Accounting "In the area of Forecasting, it is the best book in the market." --Fritz Roemer. Leader of Enterprise Performance Executive Advisory Program, the Hackett Group
It's Not as Bad as You Think
An upbeat antidote to the gloom and doom forecasts of the financial future Just about everyone is worried about the economy and markets. And the fear is that they will stay down for a long time. But a few brave voices say that the gloom and doom forecasts are just too pessimistic. Reality is that entrepreneurs don't give up. History is pretty clear, every time the economy is thought to be done, worn out, finished, it bounces back and heads to new highs. In fact, the economy and the markets-counter to conventional wisdom-have started to improve in the first half of 2009. Even housing is showing some signs of life. With It's Not as Bad as You Think, Brian Wesbury, ranked as one of the top economic forecasters by the Wall Street Journal and USA Today, shows you that while the financial future may be hard to predict, it will ultimately be profitable over the long haul. In this easy-to-follow and engaging forecast of the future, Wesbury takes a look at the good, the bad, and the ugly-and debunks the pouting pundits of pessimism to show you how to prosper now and in the future. An optimistic look at the economy and the markets written by one of today's foremost financial forecasters Presents a roadmap to seek opportunities in all the panic Shows you how to analyze economic indicators and government policy to grow your wealth so you don't lose by hiding under the bed A breath of fresh air, Wesbury's objectivity and optimism provide welcome relief to the daily bad news stories, as he sets us all up to capitalize on tomorrow's great possibilities.
Single Point of Failure
Over the past decade organizations have faced relentless customer demand for better value at less cost, individual customization, greater choice, faster delivery, higher quality, exceptional service, and more recently - increased environmental and social consciousness. The organization's weapon of choice to address this increasing demand has been the supply chain. However, as the supply chain footprint changed (e.g. outsourcing, off-shoring and customer/vendor empowerment) so did the organization's exposure to uncertainty. Organizations were taken by surprise since this exposure was unanticipated, complex and beyond their ability to manage. As customers become more demanding and change occurs at an even greater pace, supply chain risk continues to propagate like a parasite. Organizations and societies are at much greater risk of systemic failure because of the massive interdependency throughout global supply chains. The priority now is two-fold; play catch-up and address these massive gaps while deploying more intelligent and integrated strategies (i.e. social aware, instinctive, dynamic and predictive) for dealing with continuous change. Single Point of Failure: The 10 Essential Laws of Supply Chain Risk Management uses analogies and dozens of case histories to describe the risk parasite that infects all supply chains while revealing methods to neutralize that parasite. The book addresses the questions: What are the "single points of failure"? How exposed are customers, investors, other stakeholders and ultimately the organization? What is the measurable impact (i.e. brand, financial, strategic, and non-compliance)? Who establishes the "risk paradigm"? How does the organization efficiently and effectively allocate precious resources - time, people, management attention, and capital? How is success measured? This book is both technically powerful and effectively realistic, based on today's complex global economy.
The Design of Business
Most companies today have innovation envy. They yearn to come up with a game-changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovative--they spend on R&D, bring in creative designers, hire innovation consultants. But they get disappointing results.Why? In The Design of Business, Roger Martin offers a compelling and provocative answer: we rely far too exclusively on analytical thinking, which merely refines current knowledge, producing small improvements to the status quo.To innovate and win, companies need design thinking. This form of thinking is rooted in how knowledge advances from one stage to another--from mystery (something we can't explain) to heuristic (a rule of thumb that guides us toward solution) to algorithm (a predictable formula for producing an answer) to code (when the formula becomes so predictable it can be fully automated). As knowledge advances across the stages, productivity grows and costs drop-creating massive value for companies.Martin shows how leading companies such as Procter & Gamble, Cirque du Soleil, RIM, and others use design thinking to push knowledge through the stages in ways that produce breakthrough innovations and competitive advantage.Filled with deep insights and fresh perspectives, The Design of Business reveals the true foundation of successful, profitable innovation.
Wrench in the System
WRENCH IN THE SYSTEM Why business software doesn't work--and how to fix it Every year, businesses waste billions of dollars on information technology that doesn't communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. In this groundbreaking book, technology designer Harold Hambrose shows executives and managers how to turn underperforming digital assets into powerhouse systems--how to specify small changes that dramatically boost productivity, how to reduce training costs, and how to ask vendors the right questions. Wrench in the System reveals: Why so many of our essential software systems are needlessly confusing How to make low-cost changes that provide direct, measurable benefits The hidden costs of forcing people to adapt to clumsy electronic tools The secrets of matching software to the needs of the company How to leverage the power of technology for innovation Information technology is still in its adolescence, and Hambrose explains that because the industry has grown so quickly, it's still in an awkward phase. Software manufacturers have been in such a rush to add new features that they haven't paid enough attention to the human beings who use their products. Most software systems are built to fulfill business requirements and technical specifications, but often they fail to meet expectations because they aren't designed to anticipate human needs. As a result, much of our most powerful business software is ineffective and underutilized. With compelling case histories and an engaging narrative, Hambrose exposes popular nonsense about software systems and shows how to evaluate them and measure their performance just as we do every other product. This timely book by an industry insider tells decision makers what they need to know to un-lock the full potential of one of their biggest business investments.
Design-Driven Innovation
Until now, the literature on innovation has focused either on radical innovation pushed by technology or incremental innovation pulled by the market. In Design-Driven Innovation: How to Compete by Radically Innovating the Meaning of Products, Roberto Verganti introduces a third strategy, a radical shift in perspective that introduces a bold new way of competing. Design-driven innovations do not come from the market; they create new markets. They don't push new technologies; they push new meanings. It's about having a vision, and taking that vision to your customers. Think of game-changers like Nintendo's Wii or Apple's iPod. They overturned our understanding of what a video game means and how we listen to music. Customers had not asked for these new meanings, but once they experienced them, it was love at first sight. But where does the vision come from? With fascinating examples from leading European and American companies, Verganti shows that for truly breakthrough products and services, we must look beyond customers and users to those he calls "interpreters" - the experts who deeply understand and shape the markets they work in. Design-Driven Innovation offers a provocative new view of innovation thinking and practice.
Logistics Outsourcing in the Food Processing Industry
During the last decade, logistics outsourcing is growing in importance worldwide. Meanwhile, many different kinds of logistics services are also introduced in the outsourcing market. However, up to now, there are no guidelines for the food processing industry to identify which logistics activities should be outsourced to which type of logistic service provider (LSP). By combining managerial and economic theory, this book builds an integrated research framework to demonstrate decisive factors for outsourcing different kinds of logistics activities and their effect on logistics performance. Using empirical evidences from the food processing industry in Taiwan and the Netherlands, this study shows that: - outsourcing decisions of different levels of logistics activities have different determining factors. - total outsourcing (i.e. having the LSP orchestrate the whole logistics process) results in higher logistics service performances in terms of lead-time, reliability, and flexibility. - currently the Netherlands have higher percentages of outsourcing of transportation and transportation management than Taiwan. In the future, Taiwan will probably outsource value added activities and logistics orchestration activities more than the Netherlands. This book is recommended for a broad audience of professionals and practitioners who concern themselves with the design, planning and management of logistics in international food supply chains.
Supply Chain Integration, Quality Management and Firm Performance in the Pork Processing I
Food quality incidents have made societal concerns on food safety grow worldwide. In the developed world, academics and practitioners explore food quality using a supply chain perspective. In transitional economies, such as China, this perspective is largely unexplored. This book addresses food quality and firm performance improvements through supply chain integration and quality management in China's pork processing industry. Data were collected from Chinese pork processing firms. This book shows the relationship between quality management practices and firm performance. Factors that influence firm performance include in-company quality management, supplier/customer quality management, employee involvement and integrated governance mechanisms. This book is a valuable resource for practitioners of meat processing enterprises, as well as academic researchers with an interest in the areas of agri-food supply chain governance, quality management and firm performance in transitional economies.
Managing Across Cultures: The 7 Keys to Doing Business with a Global Mindset
hether you run a giant corporation or workin a small business, it's more than likely thatyou regularly deal with people of differentcultures--from customers and suppliers tosalespeople and colleagues.It simply can't be overstated: You will havetrouble succeeding in business today if youdon't appreciate and know how to activelymanage global cultural diversity. ManagingAcross Cultures examines why people aroundthe world behave as they do and providesactionable tactics for succeeding in today'sglobal business environment.Experts in the field of cross-cultural training, Michael Schell and Charlene Solomondescribe seven readily recognizable behaviorsand explain what they mean, how tointerpret them, and most importantly, howto respond to them.Managing Across Cultures is filled with casestudies illustrating the importance of understandingand dealing with cultural differencesin all aspects of business. You'll learn how: Intel's powerful global corporateculture is a critical element of itshistoric successColgate-Palmolive integratescultural understanding into itsglobal marketing programsGE adapts its effectivemanagement style to localbusiness culturesYou'll also find out how underestimatingcultural influence caused serious problemsfor organizations like DaimlerChrysler andWal-Mart.Managing Across Cultures takes you far beyondother books that simply catalog thecustoms, gestures, and language vagaries ofother cultures. This in-depth, strategic guidewill help in every facet of business--fromhiring and motivating employees to developingwinning sales pitches and marketingcampaigns.
Materials Management
A solid introduction to materials management and the tools needed to create a world-class materials management program This nuts-and-bolts guide presents an overview of the inner workings of the materials process, as well as the best practices to achieve a world-class operating system that will help to eliminate ineffective materials management. Coverage includes discussion of material requirements planning, planning parameters, electronic data interchange, and material control graphs and reports, among many other topics. Thorough and practical, Materials Management explains the impact that inadequate inventory control has on a company and how these poor controls can reduce production, cause inefficiencies in labor, create excessive inventory, and increase freight expenses. Stan McDonald (Northville, MI) is an independent consultant on materials management. Throughout his 30-year career, he has held various positions in the supply chain/materials management arena.
Business Agility
The relentless pursuit of industrial efficiency no longer yields the profits it once did because it requires a level of business predictability that no longer exists. Instead, the Internet and global video and telecom systems provide a massive and continuous flow of data that causes the whole world to behave like a giant stock market, with all the volatility and uncertainty that goes along with such markets. Responsiveness now trumps efficiency. By being responsive to the evolving needs and desires of specific groups of customers, companies can wrap their products and services in a tailored blanket of value-added services to consistently earn an additional four percent or more gross margin than they would otherwise earn for the product or service alone. This customer and market specialization is the most promising and the most sustainable source of profits in our fluid, real-time economy. Part of the Microsoft Executive Leadership Series, Business Agility discusses the three fundamental process loops that drive an agile enterprise and how they work together to deliver the responsiveness that generates profits in a high-change economy. Providing strategies for innovative and pragmatic use of people, process, and technology to drive operations in an agile enterprise, this book reveals the principles of the agile enterprise, backed by real-world case studies from the author's own experience. Michael Hugos is a speaker, writer, and practitioner in IT and business agility, and agile system development methods. He writes a column for Computerworld and a blog titled "Doing Business in Real Time" for CIO magazine.
Assessment and Intervention for Executive Function Difficulties
In Assessment and Intervention for Executive Function Difficulties, McCloskey, Perkins, and Diviner provide a unique blend of theory, research, and practice that offers clinicians an overarching framework for the concept of executive functions (EFs) in educational settings. The conceptual model of executive functions is detailed, including their role in behavior, learning, and production across all settings. The heart of the book focus on the practical issues involved in the use of assessment tools, tests, report writing, and the implementation and follow-up of targeted interventions using the EF model.
ACT Like an Owner
Most workers are conditioned to view themselves as one-dimensional in relation to their company--as a salesperson, or an engineer, or a manager. But imagine the possibilities if everyone in your organization started thinking and acting like entrepreneurs--like owners of the business. Imagine if your employees shared the same beliefs, both in their abilities and in the purpose of your business, and focused all their energies on making that business successful--knowing that they, in turn, would become successful as well. That is the power of an ownership culture, and this book will show you how to mobilize human intellect and ingenuity for competitive advantage. Act Like an Owner is an action guide to building a culture of employee ownership within an organization. Authors Blonchek and O'Neill present their business model, "Act Like an Owner," which grew out of their experience building information technology service businesses. This model is a roadmap for applying today's most important management practices in a competitive, rapidly changing environment. The authors use this approach as part of their consulting practice, and are the first to detail how to implement such a program company-wide. Act Like an Owner introduces the internal franchise framework that can be used for unlocking the entrepreneurial spirit in your organization. From this book, you'll learn how to define your company's operating model--the way you choose to do business--and then extend the model to your employees. The authors then explain how to link employee behaviors to each element of business performance. They demonstrate how to focus your entire organization on a business goal while addressing employees' individual needs for opportunity and growth. You'll learn how to attract and hire people with a positive, entrepreneurial attitude who can create an environment that establishes the values and behaviors you need. At the heart of the internal franchise is the ownership culture, a corporate culture built on principles and values that compel everyone in your organization to think and act like an owner of the business. The authors describe the impact of an ownership culture on an organization, illustrating how you can build equity in that culture and make it part of your company's brand identity. They explore the power of such a culture to create an environment of shared values and goals. You'll learn the formula for creating an ownership culture and putting it to work in your organization, and you'll hear the perspectives of senior executives at companies currently adopting the "Act Like an Owner" program, including those at Aspen Systems, CACI, STAC, PSINet, and ConSonics. In addition, the authors apply the ownership culture model to one of the most pressing problems facing business today: attracting and retaining skilled workers. Filled with examples, anecdotes, and techniques, Act Like an Owner will motivate anyone trying to build a successful business that starts with people. "What a wonderful book. The only way organizations will be able to compete in the future is if their people act like owners and they create an ownership culture. A must read for the 21st century." --Ken Blanchard, coauthor, The One Minute Manager. "A terrific addition to any library. Marty O'Neill and Robert Blonchek have crafted an elegantly simple and uniquely powerful approach to enhancing the performance of any organization--large or small. I wholeheartedly recommend it." --Douglas R. Conant, President, U.S. Foods Group, Nabisco. "The new workplace demands that businesses find effective ways to release the power of people. Blonchek and O'Neill's 'Internal Franchise' idea turns the franchise concept inside out and provides a roadmap for ownership and empowerment in any organization." --Alan Randolph, coauthor, Empowerment Takes More Than a Minute. "Act Like an Owner gives you a treasure map to unlocking the fortunes that lie throughout an organization." --
How to Make Profits in Commodities
W.D. Gann is considered to be the greatest trader of all time. This book reveals how to make profits on the commodities exchanges. It combines theory and practice, and through its straightforward, logical approach, Gann presents an excellent case for making money in commodities. The book to which Mr. Gann claimed he gave the best years of his experience, How to Make Profits In Commodities is the favorite of among Gann-fan commodity traders and stock traders worldwide!
World Class Manufacturing
Since the invention of double-entry bookkeeping, managers have judged a company's worth by sales and profits. Now Richard Schonberger exposes the fallacies of this timeless practice. Schonberger's pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover -- one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company's power, strength, and value. In this immensely readable book, he captures these new metrics -- the true predictions of future success -- in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance.
The Team-Building Workshop
"Of all the challenges faced by organizations today, team-building ranks as one of the biggest--and most critical. With organizations increasingly dependent on high-performance teams for virtually every imaginable activity, teamwork has become a major business strategy--and getting teams to work an absolute necessity. The Team-Building Workshop was written specifically to help readers design and lead a two-day team-building workshop that achieves measurable results. Using the six-step team-building process and wealth of ready-to-use training materials, readers will be able to: * Recognize when team building is the right solution * Generate true commitment to team building * Handle resistance to team building * Accurately assess the team's needs * Cure dysfunctional teams, resolve team conflict, and rebuild team trust * Use team building to improve productivity, quality, and customer satisfaction."
Managing Information and Knowledge in Organizations
Managing Information and Knowledge in Organizations explores the nature and place of knowledge in contemporary organizations, paying particular attention to the management of information and data and to the crucial enabling role played by information and communication technology.
Reinventing the Factory
The "factory of the future" is here. We have the technology and professional knowledge, say leading manufacturing consultants Roy Harmon and Leroy Peterson, to implement revolutionary concepts that many managers might regard as futuristic. In this path-breaking book, Harmon and Peterson move beyond theory to document more than a hundred real-life applications of productivity improvement -- from the focused factory and assembly process design to the plantwide plan -- gathered from Andersen Consulting, Arthur Andersen & Co.'s offices around the world. The reorganization of existing plants into multiple "factories within a factory" is the single most important feature of productivity improvement, according to Harmon and Peterson. These smaller units known as subplants, are honed to the smallest practical size to ensure the highest level of productivity. Multiple subplants can be clustered to focus accountability and authority for production of product families into easily managed groups of processes. With hundreds of diagrams and using examples of companies that operate focused factories in dozens of countries, Harmon and Peterson detail both the physical and organizational changes required to make the focused factory a successful and profitable feature of a plant's modernization. In addition to creating subplants and subplant clusters, Harmon and Peterson show how manufacturers can dramatically increase productivity by adopting a plantwide plan. In its most basic form, the plantwide plan is a layout of a single factory. It includes, to the extent practical, not only the ideal layout but also step-by-step strategies for movement of individual processes from their current locations in the factory to final target destinations. Harmon and Peterson explain how managers can use the plantwide plan to eliminate the common problem of compromising ideals too early to accommodate assumed constraints and turn an existing factory into a competitive factory of the future -- today. Flexibility, creativity, and dynamic planning are key concepts for attaining superior manufacturing results. For plant modernization to be profitable, the organizational structure must keep pace. Achieving world class status is not enough. The new hallmark of excellence must be continuous improvement to maintain a superior position. The plans and suggestions outlined in Reinventing The Factory allow the entrepreneur the responsibility and authority to effect ongoing improvements and render processes adaptable to reflect additions or removals of product lines, changes in sales volume over time and modifications resulting from previous or concurrent improvements. Harmon and Peterson provide the valuable tools and methods necessary to attain such goals. They highlight the dynamic nature of progress itself and show how managers can overcome the most tenacious habit: the resistance to change.
Fast Cycle Time
Today, tens of thousands of companies are struggling to become "time-based" competitors, inspired by such corporations as Motorola, General Electric, Citicorp, and a myriad of others who have cut production time in half--or more. But until now, the literature has focused on the theory and philosophy of fast cycle time, rather than the tools and techniques for implementing it. Here, for the first time, Christopher Meyer, an internationally recognized expert in cycle time reduction, presents a step-by-step blueprint for transforming traditional companies into fast cycle competitors. Meyer argues that fast cycle time is achieved not by working faster, but by aligning the organization's purpose, strategy and structure. He demonstrates how the product development cycle must become a learning laboratory in which the four continuous elements "Design, Fabricate, Assemble, and Test" are analyzed with the intent to improve strategy in the next business cycle. Analyzing strategy and core processes enables management to detect and correct problems earlier, and leverage knowledge for improved innovation and increased value for customers. Employing an ongoing case study, Core Products, Inc., throughout the text, Meyer shows how to redesign the organization for manufacturability and assembly, how to implement multifunctional teams that work, how to analyze and map critical cycle time interdependencies such as "co-location," and how to measure the impact of cycle time on business performance. Meyer's practical approach provides a simple methodology for organizations to deliver products to customers rapidly, accurately, and reliably. "Chris Meyer interrelates many pieces that we have all read about in different places into a coherent guide to making it happen. Ironically, as Meyer shows, implementing fast cycle time means almost the opposite of what most American managers are inclined to do...Many years of practical experience have shown Meyer and his colleagues the wisdom of a paradox--that to speed up you often have to slow down." --From the Foreword by Peter M. Senge
Getting Started in Commodities
Get this handy roadmap to making money in the commodities market. Getting Started in Commodities shows you how to successfully invest in the commodities market in futures, stocks, stock indices, and options. The book explains how the commodities market works as well as how investors can identify and track commodity opportunities -- using fundamental factors such as supply and demand and technical analysis tools. Fontanills, a seasoned trader and educator, also explains the basis of money management, teaches you how to find the best broker, and how to read seasonal chart patterns. Finally, he explores how to build a winning system and test and adjust it for success. Helpful appendices of contract specifications and additional readings are also included. George A. Fontanills (Miami, FL) is the President Emeritus of Optionetics, the world leader in options education and is also a retired hedge fund manager. Fontanills has written many books, including Trade Options Online (0-471-35938-6), The Volatility Course (0-471-39816-0), and The Volatility Course Workbook (0-471-39817-9).
Six Sigma Business Scorecard
Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.Filled with performance-measuring techniques that can be used throughout a corporation, the Second Edition of Six Sigma Business Scorecard continues to be a proven tool for gauging and ensuring success in today's complex business environment.This guidebook was designed to translate an organization's mission and business strategies into performance measures and operating objectives. Widely used around the world, it has become the linchpin of an integrated approach to taking the Six Sigma program of any company to the next level.Ensure Sustained Profitable GrowthWithout a strong grasp of performance metrics, a company can have no clear, quantitative indication of its performance improvement. Six Sigma Business Scorecard offers a unique approach to measuring performance. Readers will learn how to track their improvements in operations and financials-and make critical adjustments if such improvements are not up to expectations-using Six Sigma. Written by an internationally recognized thought leader in business management and a practitioner of process management, Six Sigma, and innovation, this much-needed Second Edition of Six Sigma Business Scorecard delivers an innovative Execution Map allowing you to implement, reap, and quantify the many advantages of Six Sigma. You'll benefit from: Key performance metrics for companies already using Six Sigma, to determine their sigma level A well-defined measurement system, which builds on the "Balanced Scorecard," for use throughout a corporation The Business Performance Index (BPIn), specifically designed for CEOs, which monitors corporate wellness with easeThe Innovation Index, for accelerating innovation The 4P model, for process managementSix Sigma Business Scorecard will show you how to implement a successful and a measurable Six Sigma program.
