Never Ask for the Sale
A tech leader and executive coach's actionable guide for anyone looking to supercharge their selling prowess and close the deal with authenticity and integrity. Sue Heilbronner launched an executive coaching, facilitation, and speaking solo entrepreneurial venture which grew from zero to $1 million in annual revenue in six years. Now, she offers her insight into salespersonship in an irreverent, direct, and actionable guide to success in sales. Never Ask For The Sale goes beyond simple tips, and influences the reader's overall understanding of selling. Sue Heilbronner shares decades of experience, stories, tools, and exercises to coach people to be more successful at achieving their goals by aligning their work with their greatest strengths, and marketing that cohesive story with a winning sales strategy: passionate ambivalence. Heilbronner introduces this concept as the strategic yet honest practice of presenting oneself as selective in the work they take on while enthusiastic about their area of expertise. At the heart of the book is the notion that any successful seller, in any context, is fantastic at selling themself--whether that is within services in a solopreneur business, an early-stage startup, a college application, or a nonprofit mission. Never Ask For The Sale prompts deep self-awareness admixed with highly pragmatic calls to action at the intersection of coaching, personal growth, conscious leadership, and sales.
The Brand New Future
Today's consumers are increasingly looking for brands that resonate with their personal values and do something good for the world. Demand for sustainability has reached an all-time high, where brands are expected to play an important role in shaping a more sustainable future. Consumers are aware of the environmental and social impacts of their purchases, which has resulted in demand for transparency from brands and companies demonstrating a commitment to ethical practices. This book, by a leading brand strategist and practitioner, calls out to those companies and brands that want to work towards a more sustainable and equitable future. Besides showing how brands work, it provides a practical roadmap for the creation of successful brands that contribute towards a more just and regenerative world. The world is changing, and people are seeking brands that have a higher purpose and that are actively working to make a difference in society.
The Smart PR Book
This is a concise and practical manual for understanding and implementing public relations campaigns and communications in today's business world.Modern-day PR is both science and an art, strategy and execution, fact and finely tuned intuition. This book, written by a leading PR practitioner and educator, enables you to create the right mindset and build the necessary skills to meet the communications challenges that face most businesses. This includes mastery of the fundamentals of PR, cultivating unbridled curiosity and creativity, the art of listening, and never losing sight of the business objectives at hand.
Market and User Research Operations
Research Operations is a reasonably new field but one that offers businesses huge opportunities to produce more high-quality customer insights by reducing the administrative toll on research departments, freeing up resource to deliver more value. With customers demanding more personalization of experiences, fully understanding the consumer and their experience of your brand or product has never been more important. This, in turn, is increasing the demand for more, higher quality customer insights, and as a result, research teams are under more pressure than ever. However, many companies don't yet fully understand how they can operationalize their research in order to scale consistent and robust research practices, enabling their teams to create more impactful research outcomes that deliver the much needed value to key stakeholders. This is a practical guide on what exactly research operations is and how it can benefit your research by streamlining your administration so the research team can focus on delivering more impactful insights with more frequency on time and to budget. This guide takes mid-career professionals through how you can reduce waste by increasing the capability of reusing past research and minimizing the potential for doing unnecessary research, how to plan your research to ensure the best outcome and how to choose the best tools for your research and business needs. It covers the incredibly practical, from considerations of GDPR, how to recruit participants and how to set up research projects so they run smoothly, as well as providing insight into how AI can be used as part of the research process, how to democratize research and how to adapt to changing needs and requirements.
The 36 Stratagems to Launch and Market Your Product
Do you feel like you're doing everything "right"-posting, advertising, pitching-and still struggling to get attention while bigger brands dominate the market?Good news: ancient China has a few tricks you haven't tried yet. And this book will show you how to use them today.This is the third book in my Thirty-Six Stratagems series. But don't worry, you can read this book on its own; you don't need to have read the others.The core idea is the same as the first two volumes - ancient Chinese strategies made useful for modern life - but this time, we're moving into product launch and marketing.This book is for indie makers, creators, and small business owners who can't outspend the competition - but want to outthink them.
Shine
About the BookTHIRTY PROFILES AND PERSPECTIVES FROM THE BUILDERS OF THE INDIAN PR INDUSTRY.Kiran Ray Chaudhary. Madhavendra Das. Tarun Deo. Nikhil Dey. Deepshika Dharmaraj. Dhrubajyoti Gayan. Veena Gidwani. Santanu Gogoi. Ameer Ismail. Deepak Jolly. Pranav Kumar. Sonya Madeira. Sunayna Malik. Nitin Mantri. Anurag Mittal. Abhilasha Padhy. Pooja Pathak. Udit Pathak. Valerie Pinto. Xavier Prabhu. Sharif Rangnekar. Rekha Rao. Amitabh Saxena. Radhika Shapoorjee. Atul Sharma. Ashwani Singla. Aseem Sood. Rakesh Thukral. Sarvesh Tiwari. Dilip Yadav.These are some of the best-known names in the business of public relations, the builders who laid the ground on which the profession stands today.In Shine: Stories and Insights from India's Public Relations Builders, editors Amith Prabhu and Sarika Chavan interview thirty senior PR professionals, where they talk about their life, work and methods. Read together, the thirty pieces illuminate how the field of PR consultancy has grown over the years.These tales allow the reader a ringside view of the many ways in which these leaders found their way to the profession-and to success.A must-read for every PR professional and enthusiast.About the EditorsAmith Prabhu is a pioneering public relations and reputation management professional with over twenty years of experience. He has worked in India and in the USA at leading marketing communication companies. He is the co-founder of India's only weekend offsite summit for the profession, PRAXIS. He serves on the international board of the Global Alliance (GA). He is the founding dean at the School of Communications & Reputation (SCoRe) in Mumbai. He has a postgraduate degree in Public Relations and communication management from Symbiosis Institute of Media and Communication. He lives in Gurgaon.Sarika Chavan is the founder of Sparkle Gift Cards and is the director of social impact at The PRomise Foundation. She is a Public Relations professional with over nineteen years of work experience. Her last stint was at Weber Shandwick Mumbai, where she was vice president - client experience. Previously she was employed at Adfactors PR, Text100 (now Archetype) and Perfect Relations. She writes the longest-running monthly book review column. She has a postgraduate diploma from the Xavier Institute of Communications. She lives in Mumbai.
In and Out of Being Food Blogger
Are you ready to turn your delicious dishes into viral posts, loyal followers, and real opportunities? In and Out of Being Food Blogger is your must-have guide to mastering the digital side of food blogging in 2025 and beyond.In this easy-to-follow handbook, you'll discover how to: ✔️ Build a thriving food blog audience using Instagram, TikTok, YouTube, and more✔️ Promote local restaurants and stores - and get noticed by brands who want to work with you✔️ Support your community while turning your passion for food into income streams✔️ Stand out in a crowded market with practical social media strategies that work NOWWith thousands of new restaurants opening each year, there's never been a better time to become the go-to voice in your area. Whether you're just starting your food blog or ready to level up your online presence, this book gives you the tools, tips, and confidence to shine.✨ Learn how to craft mouthwatering posts, engage your audience, and open doors to brand partnerships, restaurant features, and new collaborations.If you love food, crave connection, and dream of growing your influence, this is your sign to make it happen.The future of food blogging is social.Let's get you seen, shared, and savored.
Digital Consumer Behavior
Become the expert to deliver next-level digital consumer experiences at the synergy of qualitative thinking and quantitative execution.This is the central focus for executives, practitioners and students inside Digital Consumer Behavior: Navigating the Dynamics, Building the Demand.This book is perfect for anyone who wants to immerse themselves with both foundational consumer behavior theories and concepts, but how it is applied with practical and applicable strategies for today's modern digital consumer.Digital Consumer Behavior simplifies the complexities of digital consumer behavior, breaking it down into actionable strategies. Readers will learn how to map the consumer journey, understand the psychological drivers of engagement, and implement advanced tactics to boost loyalty and drive conversions. The content is rich with case studies, strategic frameworks, and practical tips tailored for executives who need data-driven solutions and students eager to master the art of digital marketing.Digital Consumer Behavior empowers readers to thrive in a rapidly shifting digital environment, emphasizing the importance of delivering personalized and relevant consumer experiences. The author's proven methodologies have helped brands exceed their digital marketing goals-and now, these insights are yours to apply.Whether you're an executive focused on optimizing your digital approach or a student aspiring to break into the field, this book will deepen your understanding and equip you to build meaningful, lasting connections with today's digital consumers.
Inspirational Applications, Part I Marketing Education
Inspirational Applications, Part I: Marketing Education by Morris B. Holbrook explores the pivotal role of education in shaping the future of marketing. This book provides a thought-provoking look at how marketing education has evolved and how it can inspire the next generation of marketing professionals. Holbrook examines the key concepts, frameworks, and theories that have shaped marketing curricula over time, offering insights into how academic institutions can better prepare students for the challenges of a rapidly changing industry.With a focus on both the theoretical and practical aspects of marketing education, this book explores how educators can inspire creativity, critical thinking, and ethical decision-making among students. Holbrook's approach emphasizes the importance of combining traditional marketing principles with contemporary trends, preparing students to adapt and thrive in the global marketplace.Ideal for educators, researchers, and students, this volume offers actionable insights into how marketing education can be transformed to meet the demands of the modern business world.
Traditional Decision-Oriented Approaches
Traditional Decision-Oriented Approaches: Attitude, Information-Processing, and Features-Perceptions-Affect Models by Morris B. Holbrook offers a deep exploration of foundational models that have shaped the understanding of consumer decision-making. This insightful book provides an in-depth look at the classical approaches that focus on consumer attitudes, cognitive processing, and the intricate relationships between product features, perceptions, and emotional responses. Holbrook integrates both quantitative and qualitative perspectives, presenting readers with the models that underpinned early consumer behavior theories.As a crucial resource for scholars and professionals, this book bridges the gap between traditional theoretical frameworks and contemporary marketing strategies. Holbrook's work continues to be a benchmark in consumer behavior, making this volume an essential addition to any marketer's library. With extensive references, detailed analyses, and clear models, this book is an invaluable tool for understanding how decision-making processes have evolved and how they continue to influence consumer research today.
Emotions
Emotions by Morris B. Holbrook explores the profound role of emotions in consumer behavior and marketing, providing a comprehensive examination of how emotional responses shape decision-making processes. In this groundbreaking work, Holbrook delves into the complex interplay between consumer emotions and their perceptions of products, brands, and services, offering insights that challenge traditional marketing models.This book presents a unique, multidisciplinary approach, integrating psychology, sociology, and consumer research to understand the emotional drivers behind purchasing decisions. Holbrook's exploration goes beyond the surface, examining how emotions influence not only short-term behaviors but also long-term brand loyalty and consumer relationships.With compelling case studies and practical examples, Emotions equips marketers, scholars, and business professionals with the tools to leverage emotional insights for creating impactful marketing strategies and enhancing customer engagement. For anyone seeking a deeper understanding of the emotional underpinnings of consumer behavior, this book provides a valuable framework to navigate the evolving landscape of consumer decision-making.
Esthetics and Tastes, Part I
Esthetics and Tastes, Part I: Art and Entertainment by Morris B. Holbrook offers a thought-provoking exploration of how art and entertainment shape consumer preferences and taste. This book delves into the deeper psychological and cultural factors that influence how individuals perceive and engage with artistic and entertainment experiences. Holbrook examines the role of aesthetics in consumer decision-making, focusing on the interplay between personal taste and broader societal influences.By analyzing the emotional and intellectual connections people form with various art forms, this book provides a unique lens through which marketers and scholars can better understand the subjective nature of consumer preferences. Holbrook's analysis challenges traditional models of consumption, arguing for the importance of aesthetics in both cultural and commercial spheres. This book is an essential read for anyone interested in the intersection of art, entertainment, and consumer behavior, offering valuable insights for those looking to leverage cultural trends in marketing strategies.
Esthetics and Tastes, Part II
Esthetics and Tastes, Part II: Effects of Personality, Class, and Expertise by Morris B. Holbrook expands on the complex relationships between consumer preferences and their personal characteristics. This book explores how personality traits, social class, and levels of expertise influence aesthetic tastes and the consumption of art, entertainment, and luxury goods. Holbrook integrates psychological and sociological perspectives to reveal how these factors shape individual and collective preferences.By examining the role of identity and social positioning, this book provides critical insights into how marketers can tailor their strategies to different consumer segments. It challenges traditional models of consumer behavior, highlighting the nuances of personal and social factors in shaping tastes. Holbrook's unique approach encourages a deeper understanding of the subtleties in consumer preferences, making this book an invaluable resource for those seeking to refine their marketing strategies and improve consumer engagement.
Quantitative Methods
Quantitative Methods: MDS, MDA, CCA, and Beyond by Morris B. Holbrook presents a comprehensive analysis of advanced statistical methods used in consumer behavior and marketing research. This book delves into techniques such as Multidimensional Scaling (MDS), Multiple Discriminant Analysis (MDA), and Canonical Correlation Analysis (CCA), explaining how these tools can be applied to solve complex problems in consumer research. Holbrook offers a clear, structured approach to these quantitative methods, making them accessible to both academic researchers and marketing professionals.Through detailed explanations and real-world examples, the book highlights how these techniques can reveal hidden patterns in consumer data, providing valuable insights into consumer preferences, attitudes, and behaviors. Holbrook's work not only deepens the understanding of these methods but also shows how they can be applied beyond traditional research settings. This book is an essential resource for anyone interested in the intersection of advanced statistics and marketing, offering practical guidance for leveraging quantitative methods in consumer research.
Qualitative Methods, Part I
Qualitative Methods, Part I: Interpretive Approaches by Morris B. Holbrook explores the power of interpretive research in understanding consumer behavior. This book introduces readers to qualitative research techniques that delve into the subjective experiences, emotions, and meanings consumers attach to products, brands, and services. Holbrook's approach emphasizes the importance of context, culture, and personal narratives in shaping consumer perceptions.Through detailed discussions of interpretive methodologies, this book offers a comprehensive overview of techniques like in-depth interviews, ethnography, and case studies, which provide deep insights into consumer behavior that quantitative methods often miss. Holbrook's expertise guides both researchers and marketers in uncovering the complex, emotional, and often unconscious factors that influence consumer decisions.Ideal for academics, researchers, and marketing professionals, this book serves as an essential resource for anyone looking to apply qualitative methods in consumer research. Holbrook's clear explanations make this volume an invaluable tool for those seeking to understand the human side of marketing and consumer behavior.
Qualitative Methods, Part III
Qualitative Methods, Part III: Subjective Personal Introspection by Morris B. Holbrook explores the powerful role of subjective personal introspection in understanding consumer behavior. This book delves into the introspective methods that allow consumers to reflect on their own thoughts, emotions, and experiences in relation to the products and services they use. Holbrook presents these qualitative techniques as a way to uncover deeper, often subconscious, motivations that drive consumer decision-making.By examining how consumers personally interpret and assign meaning to their consumption experiences, Holbrook's approach provides valuable insights into the emotional and cognitive aspects of consumer behavior that are difficult to capture through traditional methods. Through detailed case studies and real-world applications, this book demonstrates the importance of personal introspection in understanding how consumers connect with brands on a profound level.Ideal for marketers, researchers, and academics, this book offers practical guidance on leveraging introspective methods to enhance consumer research and marketing strategies.
Inspirational Applications, Part I
Inspirational Applications, Part I: Marketing Education by Morris B. Holbrook explores the pivotal role of education in shaping the future of marketing. This book provides a thought-provoking look at how marketing education has evolved and how it can inspire the next generation of marketing professionals. Holbrook examines the key concepts, frameworks, and theories that have shaped marketing curricula over time, offering insights into how academic institutions can better prepare students for the challenges of a rapidly changing industry.With a focus on both the theoretical and practical aspects of marketing education, this book explores how educators can inspire creativity, critical thinking, and ethical decision-making among students. Holbrook's approach emphasizes the importance of combining traditional marketing principles with contemporary trends, preparing students to adapt and thrive in the global marketplace.Ideal for educators, researchers, and students, this volume offers actionable insights into how marketing education can be transformed to meet the demands of the modern business world.
Nostalgia and Age-Related Preferences
Nostalgia and Age-Related Preferences by Morris B. Holbrook examines the powerful influence of nostalgia on consumer behavior and how it varies across different age groups. This thought-provoking book explores how consumers' preferences are shaped by past experiences, memories, and the emotional attachment they have to previous eras. Holbrook delves into the psychological and cultural forces behind nostalgic consumption, demonstrating how these feelings of longing can impact purchasing decisions, brand loyalty, and product preferences.Through a detailed analysis of age-related preferences, Holbrook reveals how nostalgia operates differently for younger and older generations, with distinct consumer patterns emerging as people age. This book provides valuable insights for marketers looking to tap into nostalgia-driven marketing strategies and to understand the complexities of generational preferences. By exploring the intersection of memory, emotion, and consumer choices, this book offers a unique perspective on the role of nostalgia in modern consumption.
Macromarketing Applications, Part II
Macromarketing Applications, Part II: Marketing versus Consumer Research by Morris B. Holbrook explores the evolving relationship between marketing strategies and consumer research. This book critically examines how marketing practices often clash with consumer research methodologies, especially in understanding the real needs and behaviors of consumers. Holbrook analyzes the tension between marketing's focus on persuasion and consumer research's goal of understanding and reflecting consumer desires and experiences.Holbrook discusses how this gap can lead to misalignment between marketing messages and consumer perceptions, and offers insights into bridging this divide. By applying practical examples and case studies, the book reveals how marketers can utilize consumer research more effectively to create campaigns that resonate with real consumer needs while maintaining ethical standards.This book is essential for marketers, researchers, and business professionals who aim to integrate consumer research into their marketing strategies and improve their understanding of how consumers truly think, feel, and act. Holbrook provides invaluable tools to make marketing more aligned with consumer insights.
Inspirational Applications, Part II
Inspirational Applications, Part II: Scholarship and Creativity by Morris B. Holbrook explores the integral role of scholarship and creativity in shaping innovative marketing strategies. This book delves into how academic research and creative thinking can inspire new approaches to marketing, consumer behavior, and branding. Holbrook emphasizes the value of blending rigorous scholarly methods with imaginative, out-of-the-box thinking to address the evolving challenges of the marketing field.Drawing on a wide range of examples from both academia and industry, this book highlights how creative scholarship can lead to breakthrough marketing ideas and strategies. Holbrook offers readers a guide to fostering creativity in their work, while maintaining the rigor of academic research. This book is an essential resource for marketing professionals, educators, and students who aim to push the boundaries of traditional marketing thinking and cultivate a more innovative approach to problem-solving and strategy development.
Traditional Decision-Oriented Approaches
Traditional Decision-Oriented Approaches: Attitude, Information-Processing, and Features-Perceptions-Affect Models by Morris B. Holbrook offers a deep exploration of foundational models that have shaped the understanding of consumer decision-making. This insightful book provides an in-depth look at the classical approaches that focus on consumer attitudes, cognitive processing, and the intricate relationships between product features, perceptions, and emotional responses. Holbrook integrates both quantitative and qualitative perspectives, presenting readers with the models that underpinned early consumer behavior theories.As a crucial resource for scholars and professionals, this book bridges the gap between traditional theoretical frameworks and contemporary marketing strategies. Holbrook's work continues to be a benchmark in consumer behavior, making this volume an essential addition to any marketer's library. With extensive references, detailed analyses, and clear models, this book is an invaluable tool for understanding how decision-making processes have evolved and how they continue to influence consumer research today.
Macromarketing Applications, Part II Marketing versus Consumer Research
Macromarketing Applications, Part II: Marketing versus Consumer Research by Morris B. Holbrook explores the evolving relationship between marketing strategies and consumer research. This book critically examines how marketing practices often clash with consumer research methodologies, especially in understanding the real needs and behaviors of consumers. Holbrook analyzes the tension between marketing's focus on persuasion and consumer research's goal of understanding and reflecting consumer desires and experiences.Holbrook discusses how this gap can lead to misalignment between marketing messages and consumer perceptions, and offers insights into bridging this divide. By applying practical examples and case studies, the book reveals how marketers can utilize consumer research more effectively to create campaigns that resonate with real consumer needs while maintaining ethical standards.This book is essential for marketers, researchers, and business professionals who aim to integrate consumer research into their marketing strategies and improve their understanding of how consumers truly think, feel, and act. Holbrook provides invaluable tools to make marketing more aligned with consumer insights.
Inspirational Applications, Part II Scholarship and Creativity
Inspirational Applications, Part II: Scholarship and Creativity by Morris B. Holbrook explores the integral role of scholarship and creativity in shaping innovative marketing strategies. This book delves into how academic research and creative thinking can inspire new approaches to marketing, consumer behavior, and branding. Holbrook emphasizes the value of blending rigorous scholarly methods with imaginative, out-of-the-box thinking to address the evolving challenges of the marketing field.Drawing on a wide range of examples from both academia and industry, this book highlights how creative scholarship can lead to breakthrough marketing ideas and strategies. Holbrook offers readers a guide to fostering creativity in their work, while maintaining the rigor of academic research. This book is an essential resource for marketing professionals, educators, and students who aim to push the boundaries of traditional marketing thinking and cultivate a more innovative approach to problem-solving and strategy development.
Marketing Your Junk Hauling Empire
If your junk hauling business isn't growing, it's not your truck or your logo. It's your marketing. Most junk haulers don't have a business problem - they have an attention problem. You can be the best in town, but if no one sees you, no one calls you.This book fixes that.Marketing Your Junk Hauling Empire is the straight-shooting, zero-fluff guide to getting more calls, closing more jobs, and building a brand people remember. Whether you're just getting started or ready to scale, this guide shows you how to: Build a simple local brand that sets you apartGet found online without blowing money on ads that don't workTurn your website and Google listing into lead machinesUse direct marketing and smart follow-up to stay booked solidMarket like a real business - even if you're a one-man operationNo techie talk. No theory. Just practical, proven tactics you can actually use right now.If you're tired of guessing, tired of relying on word-of-mouth, and ready to take control of your growth, this is the playbook you've been missing.Stop hoping. Stop waiting. Start earning.
Your Book, Your Buzz
You wrote the book, now it's time to do something with it!You poured your heart onto the page, survived the edits & have published your creation, but now what?Whether you're feeling wildly excited, wildly overwhelmed, or both, this no-fluff, all-heart guide is here to help you confidently step into your new role as author, storyteller & buzz-builder. Packed with practical strategies, soulful encouragement & straight-up doable action steps, this book will walk you through building your author brand, connecting with your audience & creating real momentum-without selling your soul, spamming your friends, or spending a fortune on ads.Inside, you'll learn how to: Show up on social media in a way that actually feels goodBuild your email list & keep readers excited between booksPlan a stress-free book launch or signing eventGet featured on the right podcasts, partner with aligned book clubs & find your people with easeTurn your book into a magnet for opportunity, connection & salesWritten in a warm, witty, "you've got this" tone that feels more like a coffee-date with your bestie than a business manual, this is the guide every new author needs when it's time to do the damn thing.
