Managing Organisational Politics
"Understanding organisational politics is critical for coaches who want to bring a systemic lens to their work. This fascinating title brings this topic to life, blending insight and practice on diverse themes from gender to digital and from presence to psychological safety."Prof Jonathan Passmore, Professor of Coaching & Behavioural Change, Henley Business School, UK"This book is an invaluable guide for anyone wanting to create an inclusive work environment despite the complexities of office politics... Whether you're a seasoned executive or just starting your career, this book is a must-read for anyone seeking to thrive in today's competitive business environment."Dr Riza Kadilar, EMCC Global President, The Netherlands For employees, managing politics is a core skill. For coaches and mentors, there is the constant dilemma of how to help a client thrive in a political environment while remaining authentic. Coaching, Mentoring and Organisational Politics draws on the experiences of coaches, mentors, leaders and managers from around the world. As all organisations are political environments, politics are likely to affect every coach at some point in their professional career. The authors expertly navigate this complex topic, going beyond collating existing concepts and undertaking new, first-hand research into what issues are considered "political" and the challenges they pose for leaders. The book: - Includes case studies from a wide range of organisations, from the public sector to 'Big 4' firms- Contains an Organisational Politics Awareness Tool to encourage reflection and dialogue- Offers practical approaches for maintaining integrity Coaching, Mentoring and Organisational Politics is an invaluable guide for coaches and mentors struggling to navigate the complexities of professional politics or who simply want to learn how to best support their clients in politicised environments. David Clutterbuck is the co-founder of the European Coaching and Mentoring Council (EMCC) and Practice Lead for Coaching and Mentoring International. He is visiting professor of coaching and mentoring at four universities and has authored over 75 books. Tim Bright is a co-founder of EMCC Turkey and works internationally as a coach and consultant. He is currently based in Istanbul with OneWorld Consulting. Lise Lewis is an executive coach and award-winning coach supervisor with an international practice. She is the immediate past President of EMCC Global and currently its Special Ambassador, and is also the founder of Bluesky International. Riddhika Khoosal is an organisation development consultant, facilitator, speaker and coach. She delivers programmes for some of the world's largest organisations, helping leaders around the globe improve their wellbeing and performance.
Investigating the Impact of Devaluation of National Currency
One of the most important economic issues of countries is the balance in the trade balance. If a country's trade balance is often positive, it means that the nation consumes less than it produces. In such a case, a shrinking gap is created between the national income in equilibrium and the income in the state of full employment, and its meaning is the existence of empty capacities for production in the economy. If this gap is not reduced, it will lead to an increase in unemployment, a further decrease in total demand and a decrease in national income. On the other hand, if a country's trade balances are often negative, it indicates that the nation consumes more than what it produces. In this case, the national expenditures in equilibrium are more than the national income of the state of full employment, and an inflationary gap is created. If this gap is not reduced, it will cause a rapid growth of domestic prices and on the other hand, it will increase foreign debts. As a result, it is always tried to have a balanced trade balance. According to the relationship
Empty Innovation
Innovation is generally viewed as something inherently good, a source of progress and prosperity in our society. But innovation can also have negative, unintended, and wasteful effects, if policies are misdirected and organizations pursue innovation to look good and convey a message, rather than to actually achieve improvements of technologies, services, and products. This book makes the case that innovation has become a buzzword, a political cure-all, and increasingly an empty phrase, and that this has become detrimental to innovation itself.Governmental (and supra-governmental) innovation policy is often unrealistically phrased and shaped, and corporate innovation projects are not seldom meaningless acts of window-dressing. The book describes the problems this presents for society, organizations, and individuals, and seeks explanations for why it has come to be this way. Giving way to a more realistic view of what innovation really is, and how it can beaccomplished, the book develops a multifaceted sociological and historical argument where several complementary reasons for the prevalence of "empty innovation" are proposed. The book will be of great interest to scholars and students of innovation, entrepreneurship, sustainability, and all those with an interest in the failures of current innovation strategies.This is an open access book.
Virtual and Innovative Quality Management Across the Value Chain
This book provides professionals and academics with a holistic and practical approach to virtual and innovative quality management (QM) throughout the business value chain. It describes how to manage the value change from the supply side combining all functions of the value chain and contains best practices in performance, particularly in the production, trading, service, and information industries. It explores such topics as integrated management systems (IMS), extended reality, artificial intelligence, and environmental social governance (ESG). Industry examples and case studies are used to reveal the diversity of opportunities for QM methodologies and principles. This book is an ideal guide for professionals and practitioners who wish to incorporate QM concepts to achieve a competitive advantage across all business functions.
Business Continuity
This book explores the financial behavior of SMEs in Malaysia in response to Covid-19. It investigates the relationship between response approach, operational damage, and a business continuity plan. The sample is selected via simple random sampling, and demographic questions are included. The study bridges the gap between theory and practice, providing insights into the financial practices and preferences of SMEs. The results highlight the need for a flexible response approach, a procedure response orientation, and a business continuity plan to mitigate operational damage caused by Covid-19. The findings could benefit SMEs, policymakers, and researchers in developing effective strategies to address financial challenges during and after the pandemic.
The Logistics and Supply Chain Toolkit
The Logistics and Supply Chain Toolkit provides practical tools and ideas to optimize the management of logistics and supply chain processes. The fourth edition is fully updated to feature the latest frameworks and topics, including robotics and blockchain in logistics and how to measure the return on investment for these technologies. It offers solutions and plans spanning across a variety of functions such as warehousing, logistics, supply chain management, inventory and outsourcing. General management, performance management and problem-solving tools are also included to provide a broader, transferable scope of tools for the reader. Each toolkit addresses key principles within its area of discipline, providing the reader with a precision approach to be used in complex and sensitive circumstances. The Logistics and Supply Chain Toolkit is an essential resource of practical tools and information for warehouse, inventory and transport managers and students to help them tackle the challenges of logistics and supply chain management. Online resources contain downloadable content, including supply chain audits and supply chain strategy decision charts.
Good2go Vehicle Mileage Book
434 entriesCan record 14 entries per pageEach page is pre-printed to log the Date, Name, Journey to and from, Odometer reading, Private and Business miles and the reason.Black cover
Successful Onboarding (Pb)
CAPTURE THE ONBOARDING MARGIN WITH THE "4 PILLARS" OF SUCCESSFUL ONBOARDING "Bringing a new employee on board can be the start of a rewarding relationship or the beginning of a missed opportunity. This smart book can teach you how to make the most of each employee's career starting on Day One." --Daniel H. Pink, author of DRIVE and A WHOLE NEW MIND "This book has the potential to change the way that we think about new hires and what is possible from the group. With the instruction provided, you can migrate onboarding from the administrative to the strategic, and deliver far greater value for your enterprise." --Betty Thompson, Senior Vice President, People Services, Booz Allen Hamilton "People are a company's most important asset. Successful Onboarding makes the case for the importance of effective onboarding in setting up employees for success." --Stephen Squeri, Group President, Global Services and Chief Information Officer, American Express Company "Hiring employees is the biggest investment most organizations make. Understanding how to make sure that investment sticks is what onboarding is about, and Successful Onboarding shows you how to do it right." --Peter Cappelli, Director of the Center for Human Resources, The Wharton School, The University of Pennsylvania; author of TALENT ON DEMAND Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system. With Successful Onboarding, you can: Rewrite the employer-employee compact--to everyone's advantage Reduce time-to-productivity--while increasing the level of productivity and retention Make improvements at the systemic level--with gains realized with regularity * Enroll new hires in your company's strategic plan Successful Onboarding provides a business case, a systemic approach to the entire process, and instructive inside stories from Apple, Starbucks, Netflix, Microsoft, Baird, Bank of America, John Deere, and dozens of other industry leaders. "This is a terrific resource for anyone wanting to create an effective onboarding program." --Mindy Moye, Ph.D., Manager Employee Engagement, John Deere "In Successful Onboarding Lilith and Mark demonstrate the financial impact that the onboarding process can have on your organization, and provides a roadmap for improving your return on investment. The book has already changed the way we think about onboarding in our organization." --Andrew Blocher, Chief Financial Officer, Federal Realty Investment Trust "Goodbye old-school orientation and welcome to onboarding. A great reference to tailor your onboarding based on your culture and strategy. This book demonstrates how sound and creative onboarding can prevent a lot of voluntary off-boarding from high performing employees." --Sonia Narang, Director, Leadership & Organization Development, Sony Pictures Entertainment "Every company leader who is serious about delivering results through people should read this book. Successful Onboarding not only gives a roadmap to successful hiring and retention, but also addresses the common pitfalls that lead to adjustment struggles, discouragement and skepticism from new hires. This book rings true to those of us who coach leaders in the onboarding transition." --Kate Ebner, Co-Director, Georgetown University Leadership Coaching Program, Principal, The Nebo Company "This is an important book for business leaders who want to assure employee engagement from Day One! Practical and instru
Measure of a Leader (Pb)
An innovative behavioral approach to leadership from the bestselling author of Bringing Out the Best in PeopleManagement guru Aubrey Daniels delivers a proven, scientifically grounded approach to great leadership with Measure of a Leader. This book turns conventional leadership wisdom on its head, showing how to focus on the behavior of followers to craft a powerful leadership style.Structuring their message around the indicators of follower behavior that predict a leader's influence, Aubrey and James Daniels show exactly how to impact the growth of a business, its customers, and the marketplace. Even more important, the authors' system gives managers the tools to adapt the approach, creating positive behavior that can improve the performance of their people. Managers are transformed into leaders, creating a legacy that perpetually generates greater momentum, commitment, initiative, and reciprocity throughout an organization.Includes leadership examples from top companies such as Blue Cross, NASA, Roche, and Westinghouse "For anyone anxious to achieve long-term results. . .this book should be your everyday playbook!"-John R. Schueler, president, publisher, and CEO, ANG Newspaper Group
Solution Selling (Pb)
``Solution Selling is the most comprehensive sales and sales management process available today. Mike Bosworth has the best understanding of sales process in corporate America.''Jeffrey M. Fisher, Vice President, Symix Computer Systems.
What Customers Want (Pb)
A world-renowned innovation guru explains practices that result in breakthrough innovations"Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation."-Clayton ChristensenFor years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually.In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated.Based on more than 200 studies spanning more than seventy companies and twenty-five industries, Ulwick contends that, when it comes to innovation, the traditional methods companies use to communicate with customers are the root cause of chronic waste and missed opportunity. In What Customers Want, Ulwick demonstrates that all popular qualitative research methods yield well-intentioned but unfitting and dreadfully misleading information that serves to derail the innovation process. Rather than accepting customer inputs such as "needs," "benefits," "specifications," and "solutions," Ulwick argues that researchers should silence the literal "voice of the customer" and focus on the "metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done." Using these customer desired outcomes as inputs into the innovation process eliminates much of the chaos and variability that typically derails innovation initiatives.With the same profound insight, simplicity, and uncommon sense that propelled The Innovator's Solution to worldwide acclaim, this paradigm-changing book details an eight-step approach that uses outcome-driven thinking to dramatically improve every aspect of the innovation process--from segmenting markets and identifying opportunities to creating, evaluating, and positioning breakthrough concepts. Using case studies from Microsoft, Johnson & Johnson, AIG, Pfizer, and other leading companies, What Customers Want shows companies how to: Obtain unique customer inputs that make predictable innovation possible Recognize opportunities for disruption, new market creation, and core market growth--well before competitors do Identify which ideas, technologies, and acquisitions have the greatest potential for creating customer value Systematically define breakthrough products and services concepts Innovation is fundamental to success and business growth. Offering a proven alternative to failed customer-driven thinking, this landmark book arms you with the tools to unleash innovation, lower costs, and reduce failure rates--and create the products and services customers really want.
Say It with Presentations, 2e REV and Exp Ed (Pb)
For over 45 years, McKinsey & Company's Gene Zelazny has been showing McKinsey consultants and professionals around the world how to plan, design, and deliver effective business presentations_and how to improve and expand their repertoire of presentation skills. Now in this revised and expanded edition of Say It With Presentations, Mr. Zelazny brings together his years of valuable communication experience to show managers_even those with little or no presentation experience_how to prepare winning presentations using his proven methodology and the full range of PowerPoint techniques. Written in a clear, highly engaging style, this essential business tool covers everything from defining the situation...to developing the right mix of visual aids to interest your audience without overpowering them. Say It With Presentations features a wealth of practical information on: Selecting the best medium_traditional standup presentation, discussion meeting, video conference, or virtual presentation Designing your presentation_knowing what to put in and what to leave out Determining your message_how to make it clear, direct, and appropriate for the intended audience Writing the presentation_crafting the most effective story line, introduction, and ending Making the most of visuals_including computer-driven onscreen presentations with animation, scanned images, sound, video, and links Creating charts, text visuals, and storyboards_to produce the most attractive and convincing presentation Projecting confidence, conviction, and enthusiasm_to hold audience attention and generate interest in your ideas Rehearsing the presentation_to search out imperfections and make the event as compelling as possible Setting up facilities and equipment_to ensure that everything is working smoothly and geared for a first-rate presentation Applying your delivery skills_putting together all the oral, video, and audio effects and delivering them at the right pace Getting used to answering questions_by preparing for and anticipating post-presentation queries from the audience Filled with scores of helpful illustrations, this wide-ranging sourcebook also explains how to take humor seriously and incorporate it into a presentation...and how to use the "Audience Bill of Rights" to focus clearly on the needs of the audience. Comprehensive and completely up to date, the new edition of Say It With Presentations contains all the skills-building information, methods, tips, and pointers that business professionals need to win over clients and reap greater financial rewards.
Higher Education Institutions and the Dynamics of the Third Mission
The third mission emerges as a bridge between Higher Education Institutions and their environment, becoming a key element for the resolution of current problems, which require a dynamic and real-time response. Through the transfer of knowledge and technology, Higher Education Institutions stimulate industry and society, becoming a key agent in the approach to innovation and entrepreneurship, as a facilitator for sustainable development.This study aims to understand the dynamics of the third mission of Higher Education Institutions as a stimulating factor for the globalization of the economy and the evolution of the community, the global development of industry and the evolution of society. It had as a case study the 1st Batch of the DEMOLA Project, developed in the 1st semester of 2021, in the Polytechnic Institute of C獺vado and Ave.
Creative Onboarding Programs (Pb)
Revised, expanded, and up-to-the-minute--the leading guide to serving the modern organization's onboarding needsIt's a challenge overlooked by many: The need to bring recent hires into the fold, smoothly, effectively, and rapidly. And in this state-of-the-art multi-phased guide to integrating new employees into an organization, Doris Sims, longtime HR and onboarding guru again redefines the expectations of what effective HR training and succession management can do for your business. Fully updated with new case studies of best practices from successful companies, Creative Onboarding is the edge your business needs. The most complete resource for helping employees do their best work from the minute they first walk in the door, this book delivers an arsenal of high-end strategies and skills, including: Activities and checklists to help focus your onboarding efforts Advice on designing and implementing programs for employees at any level that mesh with existing organizational cultures The latest tools, technologies that create programs with impact Ways to measure results-and make positive adjustments on the flyIn today's hyper-competitive business environment, seamless onboarding is an absolute necessity. And Creative Onboarding puts within easy reach the benefits of improved retention and performance, along with drastically reduced HR-related overhead. Topics covered include: Designing New Employee Onboarding: Companies Who Do it Right - New Tools and Technologies to Make Your Program Fun and Memorable - Onboarding New Managers - Onboarding FAQs - and more
Applied Linear Regression for Business Analytics with R
Applied Linear Regression for Business Analytics with R introduces regression analysis to business students using the R programming language with a focus on illustrating and solving real-time, topical problems. Specifically, this book presents modern and relevant case studies from the business world, along with clear and concise explanations of the theory, intuition, hands-on examples, and the coding required to employ regression modeling. Each chapter includes the mathematical formulation and details of regression analysis and provides in-depth practical analysis using the R programming language.
Dare to Dream
This book is a collection of thought leadership articles pub- lished by the writer from the year 2018 to 2023 that focus on Business, Finance, Investment, lifestyles, and opinion pieces. Its approach is to educate and share industry knowledge in a more practical approach to the lay person. This book is largely inspired by personal experiences and encounters.
What Great Salespeople Do (Pb)
Build better relationships and Sell More Effectively With a Powerful SALES STORY"Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn't work; best case, we can argue with the customer about numbers--purely a left brain exercise, which turns buyers off. This book explains a better way."--John Burke, Group Vice President, Oracle Corporation"Forget music, a great story has charm to soothe the savage beast and win over the most challenging customer. And one of the best guides in crafting it, feeling it, and telling it is What Great Salespeople Do. A must-read for anyone seeking to influence another human being."--Mark Goulston, M.D., author of the #1 international bestseller Just Listen: Discover the Secret to Getting Through to Absolutely Anyone"Good salespeople tell stories that inform prospects; great salespeople tell stories that persuade prospects. This book reveals what salespeople need to do to become persuasive story sellers."--Gerhard Gschwandtner, publisher of Selling Power"This book breaks the paradigm. It really works miracles!"--David R. Hibbard, President, Dialexis Inc(TM)"What Great Salespeople Do humanizes the sales process."--Kevin Popovic, founder, Ideahaus(R)"Mike and Ben have translated what therapists have known for years into a business solution--utilizing and developing one's Emotional Intelligence to engage and lessen the defenses of others. What Great Salespeople Do is a step-by-step manual on how to use compelling storytelling to masterfully engage others and make their organizations great."--Christine Miles, M.S., Psychological Services, Executive Coach, Miles Consulting LLCAbout the Book: This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn.The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropology, and other disciplines, combining it all into a field-tested framework--helping you break down barriers, build trust, forge meaningful relationships, and win more customers. This book teaches you how to: Relax a buyer's skepticism while activating the part of his or her brain where trust is formed and connections are forged Use the power of story to influence buyers to change Make your ideas, beliefs, and experiences "storiable" using a proven story structure Build a personal inventory of stories to use throughout your sales cycle Tell your stories with authenticity and real passion Use empathic listening to get others to reveal themselves Incorporate storytelling and empathic listening to achieve collaborative conversations with buyersBreakthroughs in neuroscience have determined that people don't make decisions solely on the basis of logic; in fact, emotions play the dominant role in most decision-making processes. What Great Salespeople Do gives you the tools and techniques to influence change and win more sales.
Management Lessons from the Mayo Clinic (Pb)
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Marketing for Financial Advisors (Pb)
To financial advisors who ask, "Who has the time and money for marketing?" the authors have an important piece of advice: Treat your practice like a small business, or you will be put out of business.In an economy in flux, prospective clients are hesitant to put their financial future in the hands of just anyone. This is where Marketing for Financial Advisors comes in. The definitive marketing book designed specifically for financial advisors, it provides all the basic marketing skills you need to attract high-net-worth clients quicker and in greater numbers than ever. Putting the authors'proven techniques to use, you can immediately build your client base by: Establishing brand and reputational awareness Developing a differentiated value proposition Creating a "word-of-mouth" army Understanding your clients' psychology Focusing on a niche segment of clients Building a sophisticated marketing campaign Writing an effective marketing plan Determining the ROI of your marketing spendFaculty members of the Wharton School's marketing department, the authors base much of their advice on a study of more than 800 financial advisors. Throughout the text, proven marketing approaches are combined with real-world insights from these successful advisors.Marketing for Financial Advisors opens the door to an entirely new perspective on your business. You will begin to view yourself as an entrepreneur and understand that an investment in marketing is an investment in the future of your business.Whether you already run a successful financial advisory firm or plan to start one, you must build customer relationships through marketing if you want to survive and profit for years to come. Take your first steps as a small-business entrepreneur using Marketing for Financial Advisors as your guide.
AI Handbook for HR
Ready for the next revolution in recruiting? This ground-breaking guide will make you a pioneer in the use of artificial intelligence. Discover how ChatGPT can help you successfully manage your daily HR tasks and challenges. Here you will find customised templates, step-by-step instructions and useful commands. Learn how to check and adjust the quality of ChatGPT generated texts. The future of recruitment starts here and now. Are you ready to actively shape it? Discover additional resources and webinars on our website: www.hraidvisors.com to take your recruiting to the next level of KI. The journey to the future begins now!
Report on the Development of Cruise Industry in China (2021)
Capitalizing Your Technology to Disrupt and Dominate Your Markets
Every business today has some technology as part of its strategy. Inevitably, it is becoming harder for many CEOs to effectively lead their R&D efforts at the same time that their investment in tech keeps growing. Even startup founders can find themselves flustered when trying to understand whether a particular issue is genuinely impossible to solve, getting the team to provide reliable estimates, and having their top tech leaders speak in plain words as opposed to jargon.This book helps them bridge the culture gap between the C-suite and R&D, covers frequent tech-related decisions and issues, and provides a way to unlock tech as an offensive weapon and a strategic differentiator. To create an environment where technology is not merely an execution mechanism but acts as a fulcrum for strategic opportunities, one must put a particular leadership team in place and equip them with digital literacy.Based on the author's experience and discussions with hundreds of executives worldwide, he short-circuits common failure patterns and enables nontechnical senior leaders to act with more certainty and clarity regarding their tech efforts. Startups and tech efforts initiated without enough understanding of the technical aspects often have to be scrapped and started from scratch within 18 months. This can make or break certain endeavors, and as the author has helped his clients avoid these problems, the book will help the readers establish a sturdy foundation to work from.This book covers clear guidelines for founders, executives, and senior leaders that are not tech-savvy. These include establishing a tech organization, making the first key hires, assessing the relevance and risk involved in different options, and creating a healthy connection as opposed to a tech silo. On top of that, it will include lessons and case studies that stem from experience in the "Startup Nation," such as how to inject chutzpah into daily discussions and create an organization with habitual innovation.
Improving Supply Chains in the Oil and Gas Industry
This book analyses and proposes solutions to one of the core challenges faced in the Maintenance, Repair and Operations (MRO) supply chains in the oil and gas industry, a field that is currently impacted by low oil prices, emerging technologies and a societal transition to cleaner energies. It describes the end-to-end nature of the oil and gas supply chain, and challenges paradigms and accepted ways of working within the industry - such as wastes driven by broken interfaces, naivete regarding supply chains, and the practice that considers re-organisation to be the answer to these challenges - and identifies opportunities to shift this paradigm towards reliability and value. Moreover, the book shares the authors' front-line experience and encourages readers to consider deploying the solutions presented in their own contexts. The insights from the book's 12 modules are based on personal experiences and are industry-generic, allowing them to be transferred to other MRO supplychains. Readers are encouraged to use this book as a reference for their own supply chain transformations. The book is primarily intended for practitioners, including chief operating officers, chief financial officers, chief supply chain officers, engineers and heads of procurement, purchasing, operations, and materials management.
African Air Transport Management
This book provides a comprehensive overview of the African air transport market from a strategic management perspective. Drawing on well-grounded theories, research applications and real-world case studies, it examines competition dynamics, interconnectivity, the growth of low-cost carriers, and demand patterns in air transport for both passenger and cargo traffic. It also presents an expert analysis on the introduction of the Single African Air Transport Market (SAATM), made possible by the liberalization of the air transport market, from a regulatory perspective. Based on the results of the analysis, the book evaluates both the benefits and limitations of an open skies agreement. Furthermore, it shed lights on the challenges and complexities of African public infrastructure investments and airport financing, discusses the impact of COVID-19, and provides strategic recommendations for airlines. The book is aimed at professionals in aviation and airline industries and students interested in the African air transport market.
Training Impact measurement
This book provides a practical and intuitive model for measuring the effectiveness of technical training programs, addressing the challenges faced by technical training managers and other technical managers in justifying the return on investment for large-scale and investment-intensive training programs.The 4-tier Return on Expectations (ROE) framework presented in this book, developed through years of research, observation, and experience, aims at reducing the pains of technical business managers while presenting and return on investment (ROI) of their training programs.This book reduces your pains by eliminating the need to dollarize every piece of training investment. It also makes you less dependent on practically difficult methods to compute a defendable ROI. Instead, it will guide you on clarifying your and your stakeholders' expectations and then presenting a return on expectations, using the most relevant metrics and practical approach to calculate four indices: training reaction index, improvement index, effectiveness index, and impact index.​​​​​​​By using a feedback-based and data-driven approach, this book enables technical training managers or training leaders handling large-scale programs to collect data, measure key indicators, and compute indices that provide evidence of the effectiveness of their training programs, ultimately helping them communicate the value and effectiveness of your training programs to executives. Never again would you return to your traditional methods.
Improving America’s Schools Together
Improving America's Schools Together: How District-University Partnerships and Continuous Improvement Can Transform Education is the first definitive text on continuous improvement in school district-university partnerships, covering improvement methods, theory, research, and real cases across the United States with practical improvement tools that can be adapted to any setting. Through an array of in-depth stories, this book demonstrates how improvement science--as a shared method--can help universities, districts, and schools foster leaders and educators and enhance students' learning and opportunities.
Research Methods for Operations and Supply Chain Management
Research Methods for Operations and Supply Chain Management, third edition, is a toolkit of research approaches primarily for advanced students and beginner researchers, but also a reference book for any researcher in OSCM.
Industry 4.0
The Fourth Industrial Revolution, also known as Industry 4.0, refers to the industrial paradigm bringing together the digital and physical worlds through the cyber-physical Systems, enhanced by the Internet of Things aimed to increase the effectiveness of human-machine cooperation (HMC). This book deals with issues related to the challenges of Industry 4.0 that are faced by enterprises and universities. Contrary to most publications on the subject, it covers both technological and business aspects of these challenges and shows how strong they are intertwined, bringing new value to readers. The book also presents new findings that will guide enterprises through Industry 4.0.This book offers readers an in-depth discussion of important areas of enterprises' activities in the context of Industry 4.0. The first area concerns human resources management; in particular, what new employee competencies will be needed on the labor market, how to use modern concepts (e.g. design thinking), and how to manage multi-national teams of employees. The second area is related to marketing and covers issues regarding customized products. The third area is devoted to technical aspects such as autonomous vehicles, Internet of Things (IoT), radio-frequency identification (RFID) systems, and Bluetooth Low Energy (BLE) technology. The fourth area concerns IT systems, including systems that support work and business management, strategic information systems, and cyber-physical systems.Aimed at researchers, academics, practitioners, and students, it will be of value to those in the fields of human resource management, marketing, organizational studies, and management of technology and innovation.
Data Ethics
Data-gathering technology is more sophisticated than ever, as are the ethical standards for using this data. This second edition shows how to navigate this complex environment.Data Ethics provides a practical framework for the implementation of ethical principles into information management systems. It shows how to assess the types of ethical dilemmas organizations might face as they become more data-driven. This fully updated edition includes guidance on sustainability and environmental management and on how ethical frameworks can be standardized across cultures that have conflicting values. There is also discussion of data colonialism, the challenge of ethical trade-offs with ad-tech and analytics such as Covid-19 tracking systems and case studies on Smart Cities and Demings Principles. As the pace of developments in data-processing technology continues to increase, it is vital to capitalize on the opportunities this affords while ensuring that ethical standards and ideals are not compromised. Written by internationally regarded experts in the field, Data Ethics is the essential guide for students and practitioners to optimizing ethical data standards in organizations.
Learning Experience Design Essentials
Design Learning Experiences, Not EventsLearning Experience Design Essentials explores how new instructional designers and those looking to build their skills and align their function to the business can blend content and context to elevate learning experiences. Expert Cara North maps out the skills and capabilities that define the work learning experience design (LXD) professionals do.Cara lays out an LXD process to guide readers in creating effective experiences. It includes the all-important task analysis to understand the shoes your learners walk in while performing at work. Other steps include creating assessments, conducting usability testing, and messaging the why behind the learning experience.Traditional instructional design places undue emphasis on dumping training content on learners through a combination of information, media, and technology. What's missing is the context of how learning happens and the understanding that learning is a process, not a one-time event.This book will help you craft a 30/60/90-day plan to apply the concepts throughout. By the end, you'll feel confident saying "yes" to the simple question, "Would you want to take your own learning experiences?"
Competitive Digital Innovation
Innovative digital technologies are forcing companies to rethink how they compete. The focus of digital innovation in business has shifted from internal transformation within firms to their market interface and ecosystems. While opportunities for innovation in internal operations are well established, it's less clear how to leverage technology at the market interface. This often has strategic implications, and the goal of this book is help you connect digital innovation to business strategy. By understanding how to leverage digital technologies, you can redefine your market-facing business processes, your products, services and even your business models and stay competitive in today's hybrid markets. This book provides a coherent and comprehensive approach to not just survive but rather thrive in the 21st Century global marketplace. With global, real-world examples and original frameworks, this is an ideal bookfor executives and anyone who wants to understand digital strategy. Highly practical but infused with rigorous research, it shows you how your business can use digital technologies to compete in today's hybrid markets.
Human-Centered Lean Six SIGMA
This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a Lean Six Sigma structure, the sequence of chapters begins with the organization and its structure, then drills through strategic, operational, and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization, through the necessity of aligning processes and systems to mission and vision, assessment, gap analysis for improvement, prioritization, and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior.Through this book, readers will: Learn the foundation and core concepts of the organization Discover the "right" focus of shifting the culture of the organization Recognize the building blocks of organizational culture and how to integrate them into a successful, customer-focused system of interconnected processes Focus on people as drivers of technology, rather than the reverse Explore techniques to address the challenges and concerns of today's training and deployment for organizational performance excellence Use the chapters as short discussions or training workshops for either internal education or public/private technical education.
Strategic Management of People
This book aims to contribute to the understanding of the importance of human capital development, highlighting its advantages for obtaining significant results in reaching the goals established in its analytical planning, reducing staff turnover and obtaining profit. As an innovative potential, it is essential that companies incorporate it into their Strategic Management of Human Resources and administrative practices to act competitively in current and future scenarios. For the company to keep rising and develop a competitive base in the market, it needs to pay attention mainly to its internal resources, that is, human capital, to build an important survival strategy thus creating a tip for obtaining the success of the organization. It highlights the importance of people for the company and that their performance depends on them, which enables it to remain more balanced and structured in the market, ensuring that at the end of the process the desired success is obtained and new goals can be set, by the confidence and capacity that its human capital can exercise for their own benefit and on behalf of the organization.
Operations Management in Japan
This book provides insights into Japanese production and operations management through the roles and human resource management of Japanese manufacturing engineers and how their roles contribute to efficient manufacturing.The book looks at six industries i.e. automobile, electronics, business machine industries of the parts processing and assembly sector, steel, chemical and pharmaceutical industries of the material processing sector, and 13 Japanese leading multinational companies. It also compares Japanese automotive firms with their German, French, and American counterparts. The analysis reveals that many managers, employees, and scholars underappreciate the roles and contributions of manufacturing engineers in the United States.The book will offer invaluable lessons to management scholars interested in operations management and global supply chains, especially in the context of the Japanese manufacturing industry.
Social Protection and Informal Workers in Sub-Saharan Africa
The promotion of social protection in Sub-Saharan Africa happens in a context where informal labour markets constitute the norm, and where most workers live uncertain livelihoods with very limited access to official social protection. The dominant social protection agenda and the associated literature come with an almost exclusive focus on donor and state programmes even if their coverage is limited to small parts of the populations - and in no way stands measure to the needs. In these circumstances, people depend on other means of protection and cushioning against risks and vulnerabilities including different forms of collective self-organizing providing alternative forms of social protection. These informal, bottom-up forms of social protection are at a nascent stage of social protection discussions and little is known about the extent or models of these informal mechanisms.This book seeks to fill this gap by focusing on three important sectors of informal work, namely: transport, construction, and micro-trade in Kenya and Tanzania. It explores how the global social protection agenda interacts with informal contexts and how it fits with the actual realities of the informal workers. Consequently, the authors examine and compare the social protection models conceptualized and implemented 'from above' by the public authorities in Tanzania and Kenya with social protection mechanisms 'from below' by the informal workers own collective associations. The book will be of interest to academics in International Development Studies, Political Economy, and African Studies, as well as development practitioners and policy communities.
Human-Centered Lean Six SIGMA
This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values. Using a Lean Six Sigma structure, the sequence of chapters begins with the organization and its structure, then drills through strategic, operational, and tactical levels of process and behavior which establish and grow the overall culture of the organization over time. The book begins with foundational principles of organization, through the necessity of aligning processes and systems to mission and vision, assessment, gap analysis for improvement, prioritization, and chapters on qualitative and quantitative approaches for reducing variation and improving systems and behavior.Through this book, readers will: Learn the foundation and core concepts of the organization Discover the "right" focus of shifting the culture of the organization Recognize the building blocks of organizational culture and how to integrate them into a successful, customer-focused system of interconnected processes Focus on people as drivers of technology, rather than the reverse Explore techniques to address the challenges and concerns of today's training and deployment for organizational performance excellence Use the chapters as short discussions or training workshops for either internal education or public/private technical education.
Management and Information Technology after Digital Transformation
With the widespread transformation of information into digital form throughout society - firms and organisations are embracing this development to adopt multiple types of IT to increase internal efficiency and to achieve external visibility and effectiveness - we have now reached a position where there is data in abundance and the challenge is to manage and make use of it fully. This book addresses this new managerial situation, the post-digitalisation era, and offers novel perspectives on managing the digital landscape.The topics span how the post-digitalisation era has the potential to renew organisations, markets and society. The chapters of the book are structured in three topical sections but can also be read individually. The chapters are structured to offer insights into the developments that take place at the intersection of the management, information systems and computer science disciplines. It features more than 70 researchers and managers as collaborating authors in 23 thought-provoking chapters.Written for scholars, researchers, students and managers from the management, information systems and computer science disciplines, the book presents a comprehensive and thought-provoking contribution on the challenges of managing organisations and engaging in global markets when tools, systems and data are abundant.
Digital Leader (Pb)
Digital Leaders are Made--Not Born"Fail forward, fail fast, fail better is a winning concept from Qualman's latest book, Digital Leader." -- Tony Hsieh, New York Times bestselling author and CEO of Zappos.com, Inc."People with a passion for something can be infectious. It's obvious that Erik Qualman's passion is social media." -- Dan Heath, New York Times bestselling author of Made to Stick and Switch"Qualman is to social media what Deming is to quality and Drucker to management." -- Scott Galloway, professor, Stern School of Business, NYU"Erik Qualman is a Digital Dale Carnegie." -- Todd Young, CEO, ProspXAbout the Book: "Digital footprints are what we post about ourselves. Digital shadows are what others upload about us. Collectively, they have changed the world forever. As leaders and future leaders we need to adapt to this new world." -- from Digital LeaderDigital leaders are made, not born--you have it within you to become an effective digital leader. As a leader in the digital age, your reach is boundless. With advanced technologies, you can exert more direct and indirect influence than ever before--anywhere at any time. And everything you do, fail to do, and wish you didn't do is documented forever in the digital universe.Digital Leader explains how to take full advantage of everything the digital age has to offer, while avoiding common pitfalls that can damage your "digital legacy."Bestselling author Erik Qualman explains what modern leadership means and describes how to be an effective leader in the digital world. In order to succeed, you need to adjust your leadership skills to adapt to today's digitally open world--and you need to start today. Qualman breaks the process down into five powerful truths you can use to establish your leadership "stamp" Simple: success is the result of simplification and focusTrue: be true to your passionAct: nothing happens without action--take the first stepMap: goals and visions are needed to get where you want to bePeople: success doesn't happen aloneBasing his conclusions on a wide range of research and resources, Qualman provides an abundance of real-world examples and tips to help you create a path to success while leading others to achieve their best.
Bringing Out the Best in Everyone You Coach (Pb)
"Clearly written, well organized, and practical, we predict this will quickly become the 'standard' Enneagram coaching book for years to come."Don Richard Riso and Russ Hudson, bestselling authors of Personality Types and The Wisdom of the EnneagramCreate powerful growth programs tailor-made for each employee!Whether you're a coach, manager, or mentor, the Enneagram System is a highly effective tool for creating self-aware employees that are easy to manage.Enneagram expert Ginger Lapid-Bogda explains how to use the system's nine number types to pinpoint each person's style, tap into his or her strengths, and design customized growth programs for each one.Cross-cultural and proven to be highly accurate, the Enneagram is the ideal tool for creating employees that: Communicate clearly Work more productively Collaborate effectively Make decisions with confidence Take personal responsibility Become better leadersLapid-Bogda reveals which specific coaching techniques are the most effective based on individual style and provides a clear process for the three types of coaching: short-term, crisis, and long-term. Enneagram development time is shorter than in other programs, and results are clearer and longer-lasting. With Bringing Out the Best in Everyone You Coach, you have everything you need ensure that every employee exceeds his or her goals on a regular basis and contributes valuable talent to the entire business organization.
Leadership and Operational Indexes for Supply Chain Resilience
This book presents a novel approach for studying the impact of leadership styles on supply chain resilience using a combination of transactional and transformational leadership. The book consists of two main sections: The first introduces key concepts and provides a framework for understanding the research problem and methodology. The second section presents five structural equation models developed and validated using data collected from a survey of managers and engineers in the Mexican Maquiladora Industry. These models explore the relationships between key variables, such as agility, flexibility, alertness, and efficiency, and how they are affected by different leadership styles. The findings of this study suggest that a combination of transactional and transformational leadership is highly effective in enhancing resilience and achieving better results during disruptive events. Written in a clear and accessible style, this book is an essential resource for scholars, researchers, and practitioners interested in supply chain management, leadership, and resilience. It contributes to the existing literature on these topics and provides practical insights for improving supply chain performance in today's complex and dynamic business environments.
Public Finance and Taxation
Public Finance and Taxation" is intended for students of economics and management as well as for professionals interested in business affairs, especially in the Democratic Republic of Congo. The reasoning is presented in a literary manner.The originality of this book lies in the fact that the examples, certain data and explanations are drawn from the economic reality of the Democratic Republic of Congo. With a particular emphasis on the theoretical foundations of public finance and taxation, this manual provides a foundation for any learner and allows him or her to immerse themselves in the business climate in the DRC.
Uncertainty-Driven Innovation
Innovating in an uncertain and unpredictable environment is becoming the norm for most companies. This book explores how uncertainty can shape product innovation, process innovation, and the new product development process. It does this by covering several areas of research, from the analysis of the entrepreneur as the pinnacle of innovation to the drawbacks associated with the development of new products in conditions of high uncertainty. Literature analysis, case studies, and quantitative analysis are presented to drive the reader through the latest concepts and discoveries available on the scientific literature.
Socratic Selling
Build a relationship with your customers and close the sale more surely.The Socratic approach respects the power of the customer. The customer has the need, the power, and the decision-making authority. Socratic Selling shows you how to access that power, to cooperate with it, and to make it work for you.Inside you will discover how to: Open a sales dialogue dynamically, so that you and your customer go right to the heart of the matter Guide the dialogue through a discovery of needs and needed decisions Negotiate objections, and close effectively Uncover the motivators that move sales to more predictable closure
Crucial Influence, Third Edition: Leadership Skills to Create Lasting Behavior Change
The New York Times bestselling guide to leading positive change in any organization―updated with critical new insights, research, and case studiesThe world-renowned leadership experts that brought us the leadership classic Crucial Conversations have fully updated their bestselling Crucial Influence (originally published as Influencer). In these pages, they reveal that fewer than one in eight behavior change efforts is successful--and most produce nothing more than wasted resources and organization-wide cynicism.The solution to this challenge isn't easy, but it is simple. It's all about the strategic application of influence--systematic and intentional actions aimed at helping people improve results by changing their behavior--a practice most leaders have yet to fully understand and embrace.Crucial Influence walks you through the process of identifying the personal, social, and structural levers that influence both motivation and ability, then engaging these levers for directed behavior change."At the end of the day, leadership is intentional influence," the authors write. "If behavior isn't changing, you aren't leading." Whatever you're seeking to change through effective leadership--from making virtual workforces work to tackling a social issue--influence, not authority, is what will get you there. You'll learn to view leadership through the new lens of influence as you apply the lessons from this book to everyday challenges.New to this edition: Updated stories and examples using the Crucial Influence modelThe authors' latest research on behavior changePractical applications for everyday leadership challengesNew case studies and business examples
Toyota Way Svc Excellence
The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results--The Toyota Way.A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer. With this book as your guide, you'll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers. Fascinating case studies of Lean-driven success in a range of service industries, including healthcare, insurance, financial services, and telecommunications, illustrate that Lean principles and practices work as well in services as they do in manufacturing.Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
Mergers & Acquisitions
Mergers & acquisitions are an essential instrument of strategic corporate management for companies of all sizes. The success of an M&A project highly depends on an optimal transaction preparation, fast execution and the experience of all parties involved. Due to numerous endogenous and exogenous influences, no two M&A transactions are alike at the detailed level. This book is designed as a practical M&A guide for students and professionals alike. In addition to dealing with important basics of mergers & acquisitions, the focus is on a structured and in-depth examination of the individual process steps of a typical company sale. At various points in this book, specific differences between a company sale of medium-sized companies (mid-caps) and large companies (large-caps) are discussed in detail.
Medical-Grade Software Development
This book is a practical guide to meeting IEC 62304 software-development requirements within the context of an ISO 13485 quality management system (QMS). The book proves this can be done with a minimum amount of friction, overlap, and back-and-forth between development stages. It essentially shows you how you should shape your medical-software development processes to fit in with the QMS processes in the smartest and leanest way possible.By following the advice in this book, you can reuse processes from your QMS, ensure your product-realization processes meet the requirements for medical-software development, and marry all the requirements together using tried and tested solutions into one efficient system. The expertise of the authors here goes beyond just the experiences of one real-world project as they tap into over 30 years of experience and countless software and software-assessment projects to distill their advice.The book takes a hands-on approach by first teaching you the top 25 lessons to know before starting to develop a process for medical-software development. It then walks you through the expectations placed on the key aspects of such a process by the key standards. The book progresses from an overview of both standards and the general requirements involved to a detailed discussion of the expected stages from software development and maintenance to risk management, configuration management, and problem resolution. The book provides insightful advice on how the requirements of the IEC 62304 software-development life cycle can be married with an ISO 13485 QMS, how the development of the technical file should be organized, and how to address conformity assessment, the daily after-approval, and the recent trends that will affect the industry in the coming years.The book is modeled after the IEC 62304 standard and adopts its clause structure in the numbering of sections for easy reference. The book does not attempt to replicate either standard. For the ISO 13485 standard, it recites the necessary requirements succinctly. For IEC 62304, the discussion is in-depth and also addresses the impact of ISO 13485 on the requirements discussed. In this way, the book drills into both standards to expose the core of each requirement and shape these into a practical, cohesive workflow for developing, maintaining, and improving a Lean software development pipeline.
ISO Lesson Guide 2015
The ISO Lesson Guide translates ISO 9001 into easy-to-understand words. This pocket guide was designed as a quick reference for anyone to carry around conveniently. Each element containing requirements is discussed and key concepts are highlighted at the beginning of each section. In the ISO Lesson Guide: Quality is defined The ISO process approach is explained Key concepts are accompanied by an illustration Risk-based thinking is introduced Concepts are described in easy-to-understand words A brief conspectus summarizes ISO 9001 requirements Quality management principles are described in easy-to-understand words An entertaining fable explains the difference between ISO 9001 and ISO 9004 Ideal for handing out to existing and new employees, this pocket guide can also be used as supplemental study material for ISO 9001 training courses.
