Business Continuity
This book explores the financial behavior of SMEs in Malaysia in response to Covid-19. It investigates the relationship between response approach, operational damage, and a business continuity plan. The sample is selected via simple random sampling, and demographic questions are included. The study bridges the gap between theory and practice, providing insights into the financial practices and preferences of SMEs. The results highlight the need for a flexible response approach, a procedure response orientation, and a business continuity plan to mitigate operational damage caused by Covid-19. The findings could benefit SMEs, policymakers, and researchers in developing effective strategies to address financial challenges during and after the pandemic.
The Logistics and Supply Chain Toolkit
The Logistics and Supply Chain Toolkit provides practical tools and ideas to optimize the management of logistics and supply chain processes. The fourth edition is fully updated to feature the latest frameworks and topics, including robotics and blockchain in logistics and how to measure the return on investment for these technologies. It offers solutions and plans spanning across a variety of functions such as warehousing, logistics, supply chain management, inventory and outsourcing. General management, performance management and problem-solving tools are also included to provide a broader, transferable scope of tools for the reader. Each toolkit addresses key principles within its area of discipline, providing the reader with a precision approach to be used in complex and sensitive circumstances. The Logistics and Supply Chain Toolkit is an essential resource of practical tools and information for warehouse, inventory and transport managers and students to help them tackle the challenges of logistics and supply chain management. Online resources contain downloadable content, including supply chain audits and supply chain strategy decision charts.
Good2go Vehicle Mileage Book
434 entriesCan record 14 entries per pageEach page is pre-printed to log the Date, Name, Journey to and from, Odometer reading, Private and Business miles and the reason.Black cover
The Language of Learning
The Language of Learning introduces the field of education to business professionals through the terminology that defines the field. It includes definitions of 52 terms that business professionals need to know about business education and training. Each term has a definition, a description of why that term is important, and an essay about why business professionals need to know this term and how they can use it. Each of the 52 terms was contributed by a leading expert in that specific area.Businesses need to ensure that their employees have the skills they need to be effective in their jobs. Education and training are a critical part of ensuring this is the case. The Language of Learning provides the vocabulary and concepts professionals need to understand so they can work with learning specialists to design training and education programs that are effective and efficient.In addition to the 52 main terms, there is an extensive glossary with more than 90 additional terms and more than 150 references for further exploration. The Language of Learning is a must-read for business professionals and learning and development specialists.
Successful Onboarding (Pb)
CAPTURE THE ONBOARDING MARGIN WITH THE "4 PILLARS" OF SUCCESSFUL ONBOARDING "Bringing a new employee on board can be the start of a rewarding relationship or the beginning of a missed opportunity. This smart book can teach you how to make the most of each employee's career starting on Day One." --Daniel H. Pink, author of DRIVE and A WHOLE NEW MIND "This book has the potential to change the way that we think about new hires and what is possible from the group. With the instruction provided, you can migrate onboarding from the administrative to the strategic, and deliver far greater value for your enterprise." --Betty Thompson, Senior Vice President, People Services, Booz Allen Hamilton "People are a company's most important asset. Successful Onboarding makes the case for the importance of effective onboarding in setting up employees for success." --Stephen Squeri, Group President, Global Services and Chief Information Officer, American Express Company "Hiring employees is the biggest investment most organizations make. Understanding how to make sure that investment sticks is what onboarding is about, and Successful Onboarding shows you how to do it right." --Peter Cappelli, Director of the Center for Human Resources, The Wharton School, The University of Pennsylvania; author of TALENT ON DEMAND Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system. With Successful Onboarding, you can: Rewrite the employer-employee compact--to everyone's advantage Reduce time-to-productivity--while increasing the level of productivity and retention Make improvements at the systemic level--with gains realized with regularity * Enroll new hires in your company's strategic plan Successful Onboarding provides a business case, a systemic approach to the entire process, and instructive inside stories from Apple, Starbucks, Netflix, Microsoft, Baird, Bank of America, John Deere, and dozens of other industry leaders. "This is a terrific resource for anyone wanting to create an effective onboarding program." --Mindy Moye, Ph.D., Manager Employee Engagement, John Deere "In Successful Onboarding Lilith and Mark demonstrate the financial impact that the onboarding process can have on your organization, and provides a roadmap for improving your return on investment. The book has already changed the way we think about onboarding in our organization." --Andrew Blocher, Chief Financial Officer, Federal Realty Investment Trust "Goodbye old-school orientation and welcome to onboarding. A great reference to tailor your onboarding based on your culture and strategy. This book demonstrates how sound and creative onboarding can prevent a lot of voluntary off-boarding from high performing employees." --Sonia Narang, Director, Leadership & Organization Development, Sony Pictures Entertainment "Every company leader who is serious about delivering results through people should read this book. Successful Onboarding not only gives a roadmap to successful hiring and retention, but also addresses the common pitfalls that lead to adjustment struggles, discouragement and skepticism from new hires. This book rings true to those of us who coach leaders in the onboarding transition." --Kate Ebner, Co-Director, Georgetown University Leadership Coaching Program, Principal, The Nebo Company "This is an important book for business leaders who want to assure employee engagement from Day One! Practical and instru
What Customers Want (Pb)
A world-renowned innovation guru explains practices that result in breakthrough innovations"Ulwick's outcome-driven programs bring discipline and predictability to the often random process of innovation."-Clayton ChristensenFor years, companies have accepted the underlying principles that define the customer-driven paradigm--that is, using customer "requirements" to guide growth and innovation. But twenty years into this movement, breakthrough innovations are still rare, and most companies find that 50 to 90 percent of their innovation initiatives flop. The cost of these failures to U.S. companies alone is estimated to be well over $100 billion annually.In a book that challenges everything you have learned about being customer driven, internationally acclaimed innovation leader Anthony Ulwick reveals the secret weapon behind some of the most successful companies of recent years. Known as "outcome-driven" innovation, this revolutionary approach to new product and service creation transforms innovation from a nebulous art into a rigorous science from which randomness and uncertainty are eliminated.Based on more than 200 studies spanning more than seventy companies and twenty-five industries, Ulwick contends that, when it comes to innovation, the traditional methods companies use to communicate with customers are the root cause of chronic waste and missed opportunity. In What Customers Want, Ulwick demonstrates that all popular qualitative research methods yield well-intentioned but unfitting and dreadfully misleading information that serves to derail the innovation process. Rather than accepting customer inputs such as "needs," "benefits," "specifications," and "solutions," Ulwick argues that researchers should silence the literal "voice of the customer" and focus on the "metrics that customers use to measure success when executing the jobs, tasks or activities they are trying to get done." Using these customer desired outcomes as inputs into the innovation process eliminates much of the chaos and variability that typically derails innovation initiatives.With the same profound insight, simplicity, and uncommon sense that propelled The Innovator's Solution to worldwide acclaim, this paradigm-changing book details an eight-step approach that uses outcome-driven thinking to dramatically improve every aspect of the innovation process--from segmenting markets and identifying opportunities to creating, evaluating, and positioning breakthrough concepts. Using case studies from Microsoft, Johnson & Johnson, AIG, Pfizer, and other leading companies, What Customers Want shows companies how to: Obtain unique customer inputs that make predictable innovation possible Recognize opportunities for disruption, new market creation, and core market growth--well before competitors do Identify which ideas, technologies, and acquisitions have the greatest potential for creating customer value Systematically define breakthrough products and services concepts Innovation is fundamental to success and business growth. Offering a proven alternative to failed customer-driven thinking, this landmark book arms you with the tools to unleash innovation, lower costs, and reduce failure rates--and create the products and services customers really want.
Measure of a Leader (Pb)
An innovative behavioral approach to leadership from the bestselling author of Bringing Out the Best in PeopleManagement guru Aubrey Daniels delivers a proven, scientifically grounded approach to great leadership with Measure of a Leader. This book turns conventional leadership wisdom on its head, showing how to focus on the behavior of followers to craft a powerful leadership style.Structuring their message around the indicators of follower behavior that predict a leader's influence, Aubrey and James Daniels show exactly how to impact the growth of a business, its customers, and the marketplace. Even more important, the authors' system gives managers the tools to adapt the approach, creating positive behavior that can improve the performance of their people. Managers are transformed into leaders, creating a legacy that perpetually generates greater momentum, commitment, initiative, and reciprocity throughout an organization.Includes leadership examples from top companies such as Blue Cross, NASA, Roche, and Westinghouse "For anyone anxious to achieve long-term results. . .this book should be your everyday playbook!"-John R. Schueler, president, publisher, and CEO, ANG Newspaper Group
The Discipline of Data
Pulling aside the curtain of 'Big Data' buzz, this book introduces C-suite and other non-technical senior leaders to the essentials of obtaining and maintaining accurate, reliable data, especially for decision-making purposes.
Creative Onboarding Programs (Pb)
Revised, expanded, and up-to-the-minute--the leading guide to serving the modern organization's onboarding needsIt's a challenge overlooked by many: The need to bring recent hires into the fold, smoothly, effectively, and rapidly. And in this state-of-the-art multi-phased guide to integrating new employees into an organization, Doris Sims, longtime HR and onboarding guru again redefines the expectations of what effective HR training and succession management can do for your business. Fully updated with new case studies of best practices from successful companies, Creative Onboarding is the edge your business needs. The most complete resource for helping employees do their best work from the minute they first walk in the door, this book delivers an arsenal of high-end strategies and skills, including: Activities and checklists to help focus your onboarding efforts Advice on designing and implementing programs for employees at any level that mesh with existing organizational cultures The latest tools, technologies that create programs with impact Ways to measure results-and make positive adjustments on the flyIn today's hyper-competitive business environment, seamless onboarding is an absolute necessity. And Creative Onboarding puts within easy reach the benefits of improved retention and performance, along with drastically reduced HR-related overhead. Topics covered include: Designing New Employee Onboarding: Companies Who Do it Right - New Tools and Technologies to Make Your Program Fun and Memorable - Onboarding New Managers - Onboarding FAQs - and more
Say It with Presentations, 2e REV and Exp Ed (Pb)
For over 45 years, McKinsey & Company's Gene Zelazny has been showing McKinsey consultants and professionals around the world how to plan, design, and deliver effective business presentations_and how to improve and expand their repertoire of presentation skills. Now in this revised and expanded edition of Say It With Presentations, Mr. Zelazny brings together his years of valuable communication experience to show managers_even those with little or no presentation experience_how to prepare winning presentations using his proven methodology and the full range of PowerPoint techniques. Written in a clear, highly engaging style, this essential business tool covers everything from defining the situation...to developing the right mix of visual aids to interest your audience without overpowering them. Say It With Presentations features a wealth of practical information on: Selecting the best medium_traditional standup presentation, discussion meeting, video conference, or virtual presentation Designing your presentation_knowing what to put in and what to leave out Determining your message_how to make it clear, direct, and appropriate for the intended audience Writing the presentation_crafting the most effective story line, introduction, and ending Making the most of visuals_including computer-driven onscreen presentations with animation, scanned images, sound, video, and links Creating charts, text visuals, and storyboards_to produce the most attractive and convincing presentation Projecting confidence, conviction, and enthusiasm_to hold audience attention and generate interest in your ideas Rehearsing the presentation_to search out imperfections and make the event as compelling as possible Setting up facilities and equipment_to ensure that everything is working smoothly and geared for a first-rate presentation Applying your delivery skills_putting together all the oral, video, and audio effects and delivering them at the right pace Getting used to answering questions_by preparing for and anticipating post-presentation queries from the audience Filled with scores of helpful illustrations, this wide-ranging sourcebook also explains how to take humor seriously and incorporate it into a presentation...and how to use the "Audience Bill of Rights" to focus clearly on the needs of the audience. Comprehensive and completely up to date, the new edition of Say It With Presentations contains all the skills-building information, methods, tips, and pointers that business professionals need to win over clients and reap greater financial rewards.
Solution Selling (Pb)
``Solution Selling is the most comprehensive sales and sales management process available today. Mike Bosworth has the best understanding of sales process in corporate America.''Jeffrey M. Fisher, Vice President, Symix Computer Systems.
Graph and Network Theory
This textbook covers a diversity of topics in graph and network theory, both from a theoretical standpoint, and from an applied modelling point of view. Mathematica(R) is used to demonstrate much of the modelling aspects. Graph theory and model building tools are developed in tandem with effective techniques for solving practical problems via computer implementation. The book is designed with three primary readerships in mind. Individual syllabi or suggested sequences for study are provided for each of three student audiences: mathematics, applied mathematics/operations research, and computer science. In addition to the visual appeal of each page, the text contains an abundance of gems. Most chapters open with real-life problem descriptions which serve as motivation for the theoretical development of the subject matter. Each chapter concludes with three different sets of exercises. The first set of exercises are standard and geared toward the more mathematically inclined reader.Many of these are routine exercises, designed to test understanding of the material in the text, but some are more challenging. The second set of exercises is earmarked for the computer technologically savvy reader and offer computer exercises using Mathematica. The final set consists of larger projects aimed at equipping those readers with backgrounds in the applied sciences to apply the necessary skills learned in the chapter in the context of real-world problem solving. Additionally, each chapter offers biographical notes as well as pictures of graph theorists and mathematicians who have contributed significantly to the development of the results documented in the chapter. These notes are meant to bring the topics covered to life, allowing the reader to associate faces with some of the important discoveries and results presented. In total, approximately 100 biographical notes are presented throughout the book. The material in this book has been organizedinto three distinct parts, each with a different focus. The first part is devoted to topics in network optimization, with a focus on basic notions in algorithmic complexity and the computation of optimal paths, shortest spanning trees, maximum flows and minimum-cost flows in networks, as well as the solution of network location problems. The second part is devoted to a variety of classical problems in graph theory, including problems related to matchings, edge and vertex traversal, connectivity, planarity, edge and vertex coloring, and orientations of graphs. Finally, the focus in the third part is on modern areas of study in graph theory, covering graph domination, Ramsey theory, extremal graph theory, graph enumeration, and application of the probabilistic method.
Digital Supply Chain and Logistics with Iot
The concepts for Industry 4.0 and the Industrial Internet of Things (IIoT) will fundamentally change supply chains, production processes and industries. Intelligent technologies such as IoT, edge and cloud computing, big data, artificial intelligence and digital assistance systems are drivers of this change. This book provides a comprehensive overview of IoT use cases with illustrative practical examples of how digitization or innovation projects can be successfully implemented. It takes into consideration that processes are getting more flexible and efficient, and new digital technologies allow seamless, location-independent communication in near real time between things, processes and people through the digitization of physical objects and processes. Considering these changes, the book provides a guideline on how companies should position themselves for the future with industrial IoT in order to still play a decisive role in the industry in a few years' time. The book is aimed at both decision-makers and practitioners who, on the one hand, recognize the opportunities and possibilities for their company and, on the other hand, want to learn how to use the appropriate technologies. With this in mind it will be valuable for entrepreneurs, managers, architects and also developers in the field of Industry 4.0.
Applied Linear Regression for Business Analytics with R
Applied Linear Regression for Business Analytics with R introduces regression analysis to business students using the R programming language with a focus on illustrating and solving real-time, topical problems. Specifically, this book presents modern and relevant case studies from the business world, along with clear and concise explanations of the theory, intuition, hands-on examples, and the coding required to employ regression modeling. Each chapter includes the mathematical formulation and details of regression analysis and provides in-depth practical analysis using the R programming language.
Dare to Dream
This book is a collection of thought leadership articles pub- lished by the writer from the year 2018 to 2023 that focus on Business, Finance, Investment, lifestyles, and opinion pieces. Its approach is to educate and share industry knowledge in a more practical approach to the lay person. This book is largely inspired by personal experiences and encounters.
What Great Salespeople Do (Pb)
Build better relationships and Sell More Effectively With a Powerful SALES STORY"Throughout our careers, we have been trained to ask diagnostic questions, deliver value props, and conduct ROI studies. It usually doesn't work; best case, we can argue with the customer about numbers--purely a left brain exercise, which turns buyers off. This book explains a better way."--John Burke, Group Vice President, Oracle Corporation"Forget music, a great story has charm to soothe the savage beast and win over the most challenging customer. And one of the best guides in crafting it, feeling it, and telling it is What Great Salespeople Do. A must-read for anyone seeking to influence another human being."--Mark Goulston, M.D., author of the #1 international bestseller Just Listen: Discover the Secret to Getting Through to Absolutely Anyone"Good salespeople tell stories that inform prospects; great salespeople tell stories that persuade prospects. This book reveals what salespeople need to do to become persuasive story sellers."--Gerhard Gschwandtner, publisher of Selling Power"This book breaks the paradigm. It really works miracles!"--David R. Hibbard, President, Dialexis Inc(TM)"What Great Salespeople Do humanizes the sales process."--Kevin Popovic, founder, Ideahaus(R)"Mike and Ben have translated what therapists have known for years into a business solution--utilizing and developing one's Emotional Intelligence to engage and lessen the defenses of others. What Great Salespeople Do is a step-by-step manual on how to use compelling storytelling to masterfully engage others and make their organizations great."--Christine Miles, M.S., Psychological Services, Executive Coach, Miles Consulting LLCAbout the Book: This groundbreaking book offers extraordinary insight into the greatest mystery in sales: how the very best salespeople consistently and successfully influence change in others, inspiring their customers to say yes.Top-performing salespeople have always had a knack for forging connections and building relationships with buyers. Until now, this has been considered an innate talent. What Great Salespeople Do challenges some of the most widely accepted paradigms in selling in order to prove that influencing change in buyers is a skill that anyone can learn.The creator of Solution Selling and CustomerCentric Selling, Michael Bosworth, along with veteran sales executive Ben Zoldan, synthesize discoveries in neuroscience, psychology, sociology, anthropology, and other disciplines, combining it all into a field-tested framework--helping you break down barriers, build trust, forge meaningful relationships, and win more customers. This book teaches you how to: Relax a buyer's skepticism while activating the part of his or her brain where trust is formed and connections are forged Use the power of story to influence buyers to change Make your ideas, beliefs, and experiences "storiable" using a proven story structure Build a personal inventory of stories to use throughout your sales cycle Tell your stories with authenticity and real passion Use empathic listening to get others to reveal themselves Incorporate storytelling and empathic listening to achieve collaborative conversations with buyersBreakthroughs in neuroscience have determined that people don't make decisions solely on the basis of logic; in fact, emotions play the dominant role in most decision-making processes. What Great Salespeople Do gives you the tools and techniques to influence change and win more sales.
Management Lessons from the Mayo Clinic (Pb)
Management Lessons from Mayo Clinic reveals for the first time how this complex service organization fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge - invaluable lessons for managers and service providers of all industries.Drs. Berry and Seltman had the rare opportunity to study Mayo Clinic's service culture and systems from the inside by conducting personal interviews with leaders, clinicians, staff, and patients, as well as observing hundreds of clinician-patient interactions. The result is a book about how the Clinic's business concept produces stellar clinical results, organizational efficiency, and interpersonal service.By examining the operating principles that guide every management decision at this legendary healthcare institution, the authorsDemonstrate how a great service brand evolves from the core values that nourish and protect it Extrapolate instructive business lessons that apply outside healthcare Illustrate the benefits of pooling talent and encouraging teamwork Relate historical events and perspectives to the present-day Mayo Clinic Share inspiring stories from staff and patients An innovative analysis of this exemplary institution, Management Lessons from Mayo Clinic presents a proven prescription for creating sustainable service excellence in any organization.
Marketing for Financial Advisors (Pb)
To financial advisors who ask, "Who has the time and money for marketing?" the authors have an important piece of advice: Treat your practice like a small business, or you will be put out of business.In an economy in flux, prospective clients are hesitant to put their financial future in the hands of just anyone. This is where Marketing for Financial Advisors comes in. The definitive marketing book designed specifically for financial advisors, it provides all the basic marketing skills you need to attract high-net-worth clients quicker and in greater numbers than ever. Putting the authors'proven techniques to use, you can immediately build your client base by: Establishing brand and reputational awareness Developing a differentiated value proposition Creating a "word-of-mouth" army Understanding your clients' psychology Focusing on a niche segment of clients Building a sophisticated marketing campaign Writing an effective marketing plan Determining the ROI of your marketing spendFaculty members of the Wharton School's marketing department, the authors base much of their advice on a study of more than 800 financial advisors. Throughout the text, proven marketing approaches are combined with real-world insights from these successful advisors.Marketing for Financial Advisors opens the door to an entirely new perspective on your business. You will begin to view yourself as an entrepreneur and understand that an investment in marketing is an investment in the future of your business.Whether you already run a successful financial advisory firm or plan to start one, you must build customer relationships through marketing if you want to survive and profit for years to come. Take your first steps as a small-business entrepreneur using Marketing for Financial Advisors as your guide.
Capitalizing Your Technology to Disrupt and Dominate Your Markets
This book helps them bridge the culture gap between the C-suite and R&D, cover frequent tech-related decisions and issues, and provide a way to unlock tech as an offensive weapon and a strategic differentiator.
Manager's Guide to Preventive Building Maintenance
This book is a comprehensive guide for developing an effective preventive maintenance program for any facility. Topics include facility inspection and assessment, effective lubrication practices, commercial roofing repair, indoor air quality management, applicable government codes, standards and regulations, detailed preventive maintenance proce
AI Handbook for HR
Ready for the next revolution in recruiting? This ground-breaking guide will make you a pioneer in the use of artificial intelligence. Discover how ChatGPT can help you successfully manage your daily HR tasks and challenges. Here you will find customised templates, step-by-step instructions and useful commands. Learn how to check and adjust the quality of ChatGPT generated texts. The future of recruitment starts here and now. Are you ready to actively shape it? Discover additional resources and webinars on our website: www.hraidvisors.com to take your recruiting to the next level of KI. The journey to the future begins now!
High-Performance Buildings
This book provides a blueprint for action for readers making decisions about how to improve the energy efficiency and performance of new or existing buildings. Suitable for both seasoned veterans and new managers, it takes an objective and orderly approach to what is often a complex, costly, and time-consuming process. The book presents fundamental principles illustrated with case studies. It thoroughly covers the topics in a concise, technically accurate way. The book is designed for architects, engineers, and construction managers.
Energy and Analytics
This book details how to leverage big data style analytics to manage and coordinate the key issues in both energy supply and demand. It presents a detailed explanation of the underlying systems technology that enables big data in buildings and how this technology provides added cost benefit from efficiency, onsite solar, and electricity markets.
Capitalizing Your Technology to Disrupt and Dominate Your Markets
This book helps them bridge the culture gap between the C-suite and R&D, cover frequent tech-related decisions and issues, and provide a way to unlock tech as an offensive weapon and a strategic differentiator.
Report on the Development of Cruise Industry in China (2021)
Improving Supply Chains in the Oil and Gas Industry
This book analyses and proposes solutions to one of the core challenges faced in the Maintenance, Repair and Operations (MRO) supply chains in the oil and gas industry, a field that is currently impacted by low oil prices, emerging technologies and a societal transition to cleaner energies. It describes the end-to-end nature of the oil and gas supply chain, and challenges paradigms and accepted ways of working within the industry - such as wastes driven by broken interfaces, naivete regarding supply chains, and the practice that considers re-organisation to be the answer to these challenges - and identifies opportunities to shift this paradigm towards reliability and value. Moreover, the book shares the authors' front-line experience and encourages readers to consider deploying the solutions presented in their own contexts. The insights from the book's 12 modules are based on personal experiences and are industry-generic, allowing them to be transferred to other MRO supplychains. Readers are encouraged to use this book as a reference for their own supply chain transformations. The book is primarily intended for practitioners, including chief operating officers, chief financial officers, chief supply chain officers, engineers and heads of procurement, purchasing, operations, and materials management.
African Air Transport Management
This book provides a comprehensive overview of the African air transport market from a strategic management perspective. Drawing on well-grounded theories, research applications and real-world case studies, it examines competition dynamics, interconnectivity, the growth of low-cost carriers, and demand patterns in air transport for both passenger and cargo traffic. It also presents an expert analysis on the introduction of the Single African Air Transport Market (SAATM), made possible by the liberalization of the air transport market, from a regulatory perspective. Based on the results of the analysis, the book evaluates both the benefits and limitations of an open skies agreement. Furthermore, it shed lights on the challenges and complexities of African public infrastructure investments and airport financing, discusses the impact of COVID-19, and provides strategic recommendations for airlines. The book is aimed at professionals in aviation and airline industries and students interested in the African air transport market.
Smart Business and Digital Transformation
This book aims to help students, practitioners and industry leaders to become change agents and take their first steps on the path of transformation. Smart Business and Digital Transformation addresses the challenge of becoming "smart" from three different perspectives: smart factory, smart industry, and smart environment.
Training Impact measurement
This book provides a practical and intuitive model for measuring the effectiveness of technical training programs, addressing the challenges faced by technical training managers and other technical managers in justifying the return on investment for large-scale and investment-intensive training programs.The 4-tier Return on Expectations (ROE) framework presented in this book, developed through years of research, observation, and experience, aims at reducing the pains of technical business managers while presenting and return on investment (ROI) of their training programs.This book reduces your pains by eliminating the need to dollarize every piece of training investment. It also makes you less dependent on practically difficult methods to compute a defendable ROI. Instead, it will guide you on clarifying your and your stakeholders' expectations and then presenting a return on expectations, using the most relevant metrics and practical approach to calculate four indices: training reaction index, improvement index, effectiveness index, and impact index.​​​​​​​By using a feedback-based and data-driven approach, this book enables technical training managers or training leaders handling large-scale programs to collect data, measure key indicators, and compute indices that provide evidence of the effectiveness of their training programs, ultimately helping them communicate the value and effectiveness of your training programs to executives. Never again would you return to your traditional methods.
Improving America’s Schools Together
The first definitive text on continuous improvement in school district-university partnerships, covering improvement methods, theory, research, and real cases across the country with practical improvement tools that can be adapted to any setting.
Successful Digital Transformation Initiatives in Smes
While it is clear that workforce involvement is fundamental for the success of digital transformation, it is also evident that insufficient attention has been paid to emerging strategies to convince employees to become involved. To do so, this book considers Relational Goods, the intersubjective and reflexive relationships existing between employees, within the DOI framework to evaluate how they influence digital transformation success alongside innovation traits, time and communication channels. The focus for this book is SMEs, as these businesses experience greater difficulties than their larger counterparts in keeping up with the digital revolution. The authors develop the Relational Goods model to a refined DOI framework including the role of relationship and managerial support in the adoption of technologies that may transform the business. It will be of great interest to scholars and students of management, digital transformation and SMEs, as well as HRM professionals.
Research Methods for Operations and Supply Chain Management
Research Methods for Operations and Supply Chain Management, third edition, is a toolkit of research approaches primarily for advanced students and beginner researchers, but also a reference book for any researcher in OSCM.
Industry 4.0
The book deals with issues related to the challenges of Industry 4.0, that are faced by enterprises and universities. The book also presents new findings that will guide enterprises through Industry 4.0.
Data Ethics
Data-gathering technology is more sophisticated than ever, as are the ethical standards for using this data. This second edition shows how to navigate this complex environment.Data Ethics provides a practical framework for the implementation of ethical principles into information management systems. It shows how to assess the types of ethical dilemmas organizations might face as they become more data-driven. This fully updated edition includes guidance on sustainability and environmental management and on how ethical frameworks can be standardized across cultures that have conflicting values. There is also discussion of data colonialism, the challenge of ethical trade-offs with ad-tech and analytics such as Covid-19 tracking systems and case studies on Smart Cities and Demings Principles. As the pace of developments in data-processing technology continues to increase, it is vital to capitalize on the opportunities this affords while ensuring that ethical standards and ideals are not compromised. Written by internationally regarded experts in the field, Data Ethics is the essential guide for students and practitioners to optimizing ethical data standards in organizations.
Asian Development Outlook (ADO) 2023
This publication highlights brighter economic prospects for Asia and the Pacific amid ongoing challenges. It forecasts growth across the region's developing economies of 4.8% this year and in 2024, up from 4.2% in 2022. The reopening of the People's Republic of China (PRC) will boost regional economic growth through supply chain linkages and demand for goods and services. Growth in the PRC is expected to rebound to 5.0% this year from 3.0% in 2022. Healthy domestic demand in India will also support regional growth: India is forecast to grow by 6.4% in 2023. Growth in the Caucasus and Central Asia, the Pacific, and Southeast Asia will be lifted as tourism recovers. Meanwhile, headline inflation is expected to decelerate from 4.4% in 2022 to 4.2% this year and 3.3% in 2024. However, higher debt and interest rates have magnified financial stability risks, as evidenced by recent banking sector problems in the United States and Europe. An escalation in the Russian invasion of Ukraine could cause renewed surges in commodity prices, stoking global inflation and inducing further monetary tightening. Further, climate change and global fracturing remain persistent challenges. To confront these challenges, policy makers need to strengthen policies to ensure financial stability and actively support multilateralism to deepen regional cooperation.
Learning Experience Design Essentials
Design Learning Experiences, Not EventsLearning Experience Design Essentials explores how new instructional designers and those looking to build their skills and align their function to the business can blend content and context to elevate learning experiences. Expert Cara North maps out the skills and capabilities that define the work learning experience design (LXD) professionals do.Cara lays out an LXD process to guide readers in creating effective experiences. It includes the all-important task analysis to understand the shoes your learners walk in while performing at work. Other steps include creating assessments, conducting usability testing, and messaging the why behind the learning experience.Traditional instructional design places undue emphasis on dumping training content on learners through a combination of information, media, and technology. What's missing is the context of how learning happens and the understanding that learning is a process, not a one-time event.This book will help you craft a 30/60/90-day plan to apply the concepts throughout. By the end, you'll feel confident saying "yes" to the simple question, "Would you want to take your own learning experiences?"
Strategic Management of People
This book aims to contribute to the understanding of the importance of human capital development, highlighting its advantages for obtaining significant results in reaching the goals established in its analytical planning, reducing staff turnover and obtaining profit. As an innovative potential, it is essential that companies incorporate it into their Strategic Management of Human Resources and administrative practices to act competitively in current and future scenarios. For the company to keep rising and develop a competitive base in the market, it needs to pay attention mainly to its internal resources, that is, human capital, to build an important survival strategy thus creating a tip for obtaining the success of the organization. It highlights the importance of people for the company and that their performance depends on them, which enables it to remain more balanced and structured in the market, ensuring that at the end of the process the desired success is obtained and new goals can be set, by the confidence and capacity that its human capital can exercise for their own benefit and on behalf of the organization.
Operations Management in Japan
This book provides insights into Japanese production and operations management through the roles and human resource management of Japanese manufacturing engineers and how their roles contribute to efficient manufacturing.The book looks at six industries i.e. automobile, electronics, business machine industries of the parts processing and assembly sector, steel, chemical and pharmaceutical industries of the material processing sector, and 13 Japanese leading multinational companies. It also compares Japanese automotive firms with their German, French, and American counterparts. The analysis reveals that many managers, employees, and scholars underappreciate the roles and contributions of manufacturing engineers in the United States.The book will offer invaluable lessons to management scholars interested in operations management and global supply chains, especially in the context of the Japanese manufacturing industry.
Applying Theories for Information Systems Research
This book sets out to provide postgraduate researchers with guidance on selecting and applying socio-technical theories to the study of information systems, including how they can be combined to complement each other.
Social Protection and Informal Workers in Sub-Saharan Africa
The last decade has witnessed an expansion of social protection schemes such as cash transfers, health insurance, and pensions in Sub-Saharan Africa. This book focuses on 3 important sectors of informal work: transport, construction, and micro-trade in Kenya and Tanzania.
Human-Centered Lean Six SIGMA
This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values.
Continuous Improvement Practice in Local Government
This book uncovers the kinds of continuous improvement practices that are enacted in various local government contexts, thus going beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Researchers and practitioners will benefit from the grounded industry base experiences and insights shared.
Competitive Digital Innovation
Innovative digital technologies are forcing companies to rethink how they compete. The focus of digital innovation in business has shifted from internal transformation within firms to their market interface and ecosystems. While opportunities for innovation in internal operations are well established, it's less clear how to leverage technology at the market interface. This often has strategic implications, and the goal of this book is help you connect digital innovation to business strategy. By understanding how to leverage digital technologies, you can redefine your market-facing business processes, your products, services and even your business models and stay competitive in today's hybrid markets. This book provides a coherent and comprehensive approach to not just survive but rather thrive in the 21st Century global marketplace. With global, real-world examples and original frameworks, this is an ideal bookfor executives and anyone who wants to understand digital strategy. Highly practical but infused with rigorous research, it shows you how your business can use digital technologies to compete in today's hybrid markets.
Human-Centered Lean Six SIGMA
This book focuses on the human side of organizational culture. The authors approach organizational culture from the perspective of alignment to mission, vision, and values.
Management and Information Technology after Digital Transformation
With the widespread transformation of information into digital form - firms and organizations are embracing this development to adopt multiple types of IT. This book addresses this new managerial situation, the post-digitalization era, and offers novel perspectives on managing the digital landscape.
Developer Advocacy
No matter which point you're currently at on the developer advocacy journey - whether you've already implemented a developer advocate function or you're exploring the possibility - this book is for you. This book provides actionable guidance that business and technology leaders can use to understand the benefits of advocacy, identify what goes into the function, and learn how to maximize the success of developer advocate teams. Developer advocacy is a role that is sometimes hard to quantify and build - but you feel it when you're missing it. Companies are struggling to solidify advocacy despite a strong desire to do so and little guidance exists for businesses seeking to build a developer advocacy program or assess its effectiveness. This book will show you how to get an advocacy program in your business: the basics of having an advocacy program, what tasks and processes need to be set up, and how to identify key stakeholders. You'll see how companies of all types that sell to or engage with technical audiences can develop a developer advocacy strategy. Specifically, you'll learn what developer advocates do, how business can start an advocacy practice in your organization and how to scale and operationalize such a practice once it is in place. The book will further explore the metrics for measuring advocacy success and ways the scale advocacy teams internally and externally. The Power of Developer Advocacy explores the exciting career path of advocacy for developers and engineers. What You Will LearnDiscover what developer advocacy isDetermine which sorts of companies need the functionUnderstand what the primary strategic considerations for developer advocacy isWho This Book is For Existing and future advocacy leaders, would-be developer advocates, developer marketers and DevRel teams and leaders
Digital Leader (Pb)
Digital Leaders are Made--Not Born"Fail forward, fail fast, fail better is a winning concept from Qualman's latest book, Digital Leader." -- Tony Hsieh, New York Times bestselling author and CEO of Zappos.com, Inc."People with a passion for something can be infectious. It's obvious that Erik Qualman's passion is social media." -- Dan Heath, New York Times bestselling author of Made to Stick and Switch"Qualman is to social media what Deming is to quality and Drucker to management." -- Scott Galloway, professor, Stern School of Business, NYU"Erik Qualman is a Digital Dale Carnegie." -- Todd Young, CEO, ProspXAbout the Book: "Digital footprints are what we post about ourselves. Digital shadows are what others upload about us. Collectively, they have changed the world forever. As leaders and future leaders we need to adapt to this new world." -- from Digital LeaderDigital leaders are made, not born--you have it within you to become an effective digital leader. As a leader in the digital age, your reach is boundless. With advanced technologies, you can exert more direct and indirect influence than ever before--anywhere at any time. And everything you do, fail to do, and wish you didn't do is documented forever in the digital universe.Digital Leader explains how to take full advantage of everything the digital age has to offer, while avoiding common pitfalls that can damage your "digital legacy."Bestselling author Erik Qualman explains what modern leadership means and describes how to be an effective leader in the digital world. In order to succeed, you need to adjust your leadership skills to adapt to today's digitally open world--and you need to start today. Qualman breaks the process down into five powerful truths you can use to establish your leadership "stamp" Simple: success is the result of simplification and focusTrue: be true to your passionAct: nothing happens without action--take the first stepMap: goals and visions are needed to get where you want to bePeople: success doesn't happen aloneBasing his conclusions on a wide range of research and resources, Qualman provides an abundance of real-world examples and tips to help you create a path to success while leading others to achieve their best.
