The New Online Trade
This book presents developments and future trends in e-commerce, which is shaped by customers' new digital communication and consumption patterns. Gerrit Heinemann sheds light on e-commerce business models, channel excellence as well as success factors such as digital time advantages and customer centricity. He analyzes the digital challenges and highlights the consequences and opportunities associated with online commerce. Recognized best practices illustrate how successful digital commerce works and what the "lessons learned" of the past years are. The 12th edition describes which new approaches will shape the future of online retail and which developments will remain long-term issues. While, for example, app and smartphone commerce, including mobile payment, continue to be long-running issues, the environmental issue is coming at online commerce with a concentrated charge. This means that people's growing need for more sustainability and consideration for the environment hasnow also arrived in e-commerce. This work is therefore devoted to sustainable e-commerce in the context of online logistics, which runs counter to the new trend towards quick commerce. In this context, the topics of climate neutrality and returns management are also increasingly coming into focus. In addition, current topics such as the marketplace theme and social commerce are dealt with in greater depth. Furthermore, numerous new legal requirements are taken into account, which place increased obligations on marketplace operators in particular. The content - Meta-targeting and business ideas in online retailing - Business model of online trade - Forms of online trade - Business systems and benchmarks in e-commerce - Best practices and risks in online retailing
Organization Theory
In Organization Theory: Management and Leadership Analysis, Jesper Blomberg explores the fields of organization theory and management, making sense of complex theories and encouraging critical thinking. The book analyses organizations through four theoretical frameworks, offering students a clear structure they can use to understand complex organizational issues: - the structural framework - the Human Resources framework - the power framework - the symbolic framework Each framework is explored by a chapter covering the basics, followed by a more advanced chapter so that students can deepen their understanding. A case study at the end of the book draws together theory and practice, giving students the opportunity to apply what they have learnt to a real management situation. This book is suitable for undergraduate and postgraduate students studying Organization Theory and Management. The book is complemented by a range of online resources including PowerPoint slides, an Instructor's Manual and Testbank. Jesper Blomberg is Associate Professor at the Stockholm School of Economics, Sweden.
Project Management in Logistics and Supply Chain Management
This practice-oriented guide comprehensively describes the basics of planning and implementing project management in logistics and supply chain management. It also presents a range of methods and tools for assessing project risks and monitoring projects. Containing ten detailed and practical examples involving Germany-based global players like Porsche, W羹rth, Continental and SME, the book shares valuable and well-founded insights into systematic project management. As such, it is chiefly intended for career starters, career changers and students in the field of logistics and supply chain management.
Successfully Managing S/4hana Projects
The book describes the complete project process in individual steps for SAP S/4HANA project management based on the SAP ACTIVATE implementation methodology. By imparting knowledge based on experience with real SAP projects, the book supports project managers in developing skills and qualifications that will lead them to the successful management of SAP projects. In this context it emphasizes the crucial role of human interaction from the start to the successful completion of projects and provides useful tips on how to recognize and avoid pitfalls.Enriched with a wide range of material such as templates, checklists and practical examples, the book provides concrete guidance for project managers and participants on how to successfully manage ongoing projects. The book is valuable for both beginners and experienced project managers and also gives decision makers and stakeholders an excellent insight into the planning and management of large projects.
Economics of Power Systems
This book describes the latest microeconomic concepts and operations research (OR) techniques needed to comprehend the design and operation of power markets, as well as the actions of their agents: producers, consumers, operators, and regulators. This is critical when it comes to addressing a constantly evolving power system environment that incorporates an increasing number of no-marginal-cost renewable sources, increasingly competitive storage facilities, increasingly responsive demands, and widespread communication channels that allow distributed decision-making. Such evolving environments call for a re-examination of the microeconomic concepts and OR techniques required by graduate students and practitioners in the electric energy field. This accessible, tutorial-style book features numerous illustrative examples to help readers grasp the economic concepts and OR procedures used by power market professionals. The authors explian these concepts and procedures and presenta vision of a renewable-dominated marketplace. Each chapter also includes exercises.
The Future of Work
The COVID-19 pandemic accelerated the adoption of new forms of working and new working arrangements largely enabled by technology. The Future of Work is a projection of how work, working, workers and the workplace will evolve in the years ahead from the perspective of different actors in society, influenced by technological, socio-economic, political, and demographic changes.This open access book is a timely exploration of some of the challenges and prospects for the future of work from two main perspectives: how work is changing and how to prepare for work in the future. An evidence-based assessment of these topics offers some critical perspectives that challenge old assumptions and opens up emerging trends and possibilities for work in the future. As part of the Palgrave Studies in Digital Business & Enabling Technologies series, this book is an essential resource for academics of Business, Human Resource Management, Organisational Psychology and Industrial Relations, aswell as practitioners and policy makers.
The Accidental Instructional Designer, 2nd Edition
Go From Accidental to Intentional Filled with insights and tips, this updated edition of The Accidental Instructional Designer, by e-learning veteran Cammy Bean, covers nearly every aspect of the learning design process for those getting started or even for the experienced practitioner in need of new ideas. Many trainers and instructional designers fall into the talent development profession by accident, often having been tasked by their organization to train others on a subject they are expert in. Whether they're good at explaining technical concepts or have a way with PowerPoint, they have often have little to no formal education in instructional design. Many are looking for grounding in the core principles of instructional design so that they can design effective and engaging digital learning experiences. Cammy explores instructional design basics such as working with subject matter experts, picking a design approach, and making your learning experiences better through storytelling, interactivity, and visuals. In this second edition, she goes deeper into the learning and development space (where instructional design happens at organizations), learning tools, the technology ecosystem, and assessment and evaluation frameworks. Along the way, you'll hear from a few other accidental instructional designers, get ideas for your own projects, and find resources and references to take your own practice to the next level.
101 Powerful Tips for Legally Improving Your Credit Score
There are many misconceptions about credit scores out there. There are customers who believe that they don't have a credit score, and many customers who think that their credit scores just don't really matter. These sorts of misconceptions can hurt your chances at some jobs, at good interest rates, and even your chances of getting some apartments. The truth is, if you have a bank account and bills, then you have a credit score, and your credit score matters more than you might think. Your credit score may be called many things, including a credit risk rating, a FICO score, a credit rating, a FICO rating, or a credit risk score. All these terms refer to the same thing: the three-digit number that lets lenders get an idea of how likely you are to repay your bills.
The Cultures of Knowledge Organizations
Organizations are increasingly aware of the role that culture plays in implementing strategies. The adage 'culture eats strategy for breakfast everyday' shows how important it is to understand, monitor, and calibrate company culture. This means shaping the behaviour of leaders, managers, teams, and individuals. It means integrating assessment and behaviours into performance and communication strategies. Cultures - at all levels - are shifting in today's society. It is important to understand which factors are having which effects. The Cultures of Knowledge Organizations presents a new perspective that treats organizational culture not as a static conceptual model but as a dynamic, complex and adaptive system. The authors consider how de facto organizational business cultures must function in a hyperdynamic knowledge economy. Today's managers need real practical guidance on how to see 'culture', how to assess it, how to design a culture that supports business goals, and how to help the workforce understand their own role in shaping culture. This research acts as a map for 21st Century.
A Public Sector Journey to Operational Excellence
A Public Sector Journey to Operational Excellence links effective government operations to the ability to accomplish bold social goals. The book illustrates how the principles and techniques of continuous improvement can be applied to public sector management and public policy development. The linkage of management to policy is woven throughout the four sections: Part 1 begins with the history and application of the principles of continuous improvement (CI). Readers are introduced to Lean and related methodology. CI principles are then juxtaposed with John M. Bernard's categorization of three stages of maturity in government. Next, guidance is provided on how to launch a CI initiative in the public sector, leading to a discussion of public administration in theory and practice.Part 2 examines the application of CI to governmental operations. Examples, such as the VA's hiring process, underscore the need to Lean bureaucratic and regulatory processes. Profiles of CI work in several states illustrate both the potential and the pitfalls, leading to recommendations for an optimal model. Part 3 acknowledges that among the responsibilities of government, the public policy function is the most difficult to Lean. It discusses the complexities inherent in government since the public policy is both a political and an administrative function. Toyota Kata methodology is illustrated, with its potential application to the challenges of policy development. It could be a force multiplier when civics and politics meet CI.Part 4 links the promise of CI to make government more effective, enabling it to solve complex problems. Strategies are proposed to overcome the threats and sustain the gains in these initiatives. Cognizant of the many challenges, the book closes with a range of recommendations and a reflection on the purpose of government.
Process Downtime Reduction
This book gives readers the techniques they crucially need to keep their critical manufacturing equipment running correctly and efficiently, which increases production, decreases labor costs, decreases breakdown costs, and ultimately increases the bottom line.
A Public Sector Journey to Operational Excellence
This book examines the power of linking Lean government operations and purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, it brought the same transformative potential.
Relationship Between Organizational Climate and Perceived Quality
Within the Office of the Attorney General of the Nation at its headquarters in the city of Monteria, there have been complaints and comments about the quality of service provided by officials who work there. In the opinion of the employees, the atmosphere within the entity is tense and stressful for them. For this reason, this research aims to determine the relationship between the organizational climate and the quality of the service provided by the employees of the organization. In order to develop it, a quantitative, non-experimental, cross-sectional correlational study was carried out. The study population consisted of 52 employees of the entity to whom the organizational climate questionnaire of Litwin and Stringer was applied and 52 users of the services provided by the office to whom the SERVPERF questionnaire was applied. Statistical analysis was performed using SPSS 27 software, using Spearman's correlation formula, since the variables showed non-normal behavior. As a result of the analysis it was found that there was a correlation of -0.002 between the study variables.
The Business Manager's Guide to Software Projects
Every day, successful software projects scale and sustain businesses of all sizes and across all industries. Unfortunately, the reality is that many software projects still fail. The reasons behind these failures are seldom due to the underlying technology. Misunderstandings and communication barriers lead to wrong decisions, missed opportunities, communication breakdowns, or worse--huge economic loss. In this digitally connected world, business professionals can't afford to be hands-off on technical projects, but they also can't be expected to have technical certifications. They have first-hand knowledge of the business processes, are subject matter experts in software requirements, and they finance the projects. Even C-level management or board members need to rapidly gain just enough understanding of technology to make mission-critical decisions for businesses to survive and flourish. In most software projects the number of non-technical stakeholders far exceeds the numberof techies. This book distills the world of software projects into simple terms and relatable metaphors for even the most technically adverse reader. Real-life examples, entertaining analogies, and hand-drawn illustrations will stick with readers throughout their own software projects, bolstering their success. Business requirements, use cases, process flows--the list goes on. It's all broken down in this game-changing book aimed at delivering for business and tech teams what DevOps has done for developers and operations. What You Will Learn Know the importance of good business requirements and how to write themIdentify the most important business roles, key decisions, and critical activities involved in software projectsStrengthen collaboration between non-technical and technical teamsGrasp common software project terminology, required for non-techies Understand the software development life cycleGain insight on the common software project methodologies and how they differUnderstand what software developers do at a high level Who This Book Is ForNon-technical business professionals (such as small business owners, startup founders, or employees of a business of any size or industry) who need to secure and implement a software solution. The reader may supervise or collaborate with technical teams, and may be a (beginning) software developer looking for practical insights and better ways to communicate with business colleagues.
Revolutionizing E-Commerce
Looking for a game-changing solution to revolutionize the e-commerce industry? Look no further than "Revolutionizing E-Commerce: Exploring the Benefits of a Layer 2 Blockchain for Mass Adoption".This book explores the benefits of using a Layer 2 blockchain for mass adoption in e-commerce. You'll gain a comprehensive understanding of how it can help businesses overcome common challenges and achieve unprecedented success. By the end of the book, you'll have a clear vision of how a Layer 2 blockchain can enhance the speed, scalability, and security of e-commerce transactions, leading to a more efficient and profitable business environment.If you're ready to explore cutting-edge technology that's changing e-commerce, get your hands on "Revolutionizing E-Commerce: Exploring the Benefits of a Layer 2 Blockchain for Mass Adoption." Your business will thank you.
Always-On Business
Modern business relies heavily on information technology. This book presents a new "always-on" business model for the digital age, one based on three interrelated components: a business model, an IT capability model, and an always-on information system model. In addition, it develops an implementation framework for the new model by identifying business-critical continuous computing information technologies as implementation drivers.The model proposed in this book reveals the critical role of business continuity management in ensuring business continuity even when operations are unaffected by any disasters. Using empirical survey data, PLS-SEM (Partial Least Squares - Structural Equation Modeling) combined with mediation analysis are used to test the model and hypotheses.The book is chiefly intended for students in Business Administration/Management degree programs and business leaders whose work involves addressing issues such as organizational performance, IT capability, enterprise information systems, IT management, business continuity management, disaster recovery management, risk management, IT auditing, and compliance.
Opportunity Recognition
The textbook contains a comprehensive presentation of tools that can be used to systematically generate innovative ideas for new business growth ("opportunities"). In practice, it can be observed that companies make considerable efforts to identify ideas for innovations that can decisively shape their industry. The reason for this is not least the knowledge that a missed wave of innovation can lead to major problems for the entire company. A central finding of business management research is that ideas for generating future growth opportunities are often not a product of chance, but the results of systematic analyses. The authors provide a structured and comprehensive overview of the most important tools for identifying new growth opportunities. They distinguish between company-related, market-related and environment-related approaches, incorporate numerous practical examples and provide application-oriented assistance with these tools. The second edition of the book incorporates the latest research findings, some examples have been updated and supplemented, and the book has been expanded to include practical application tasks for teaching and practical workshops.
Working SMART
Do you know how to make the most of your maintenance and reliability assets?The information embedded in your assets is valuable. Take your asset management to the next level by tapping into technology. Many maintenance and reliability professionals view technology as daunting, frustrating, or merely additive. But get technology-leveraged asset management right, and you can improve reliability while saving your enterprise a significant amount of money.Technology changes at a fast and furious pace. But the human component of technology and the best strategies to use technology to get the most out of a business's assets are tried and true. For over three decades, Projetech founder Steve K. Richmond has helped companies across a variety of industries put technology to work in their maintenance and reliability efforts. In Working SMART, Steve draws upon his experience as the head of the most experienced provider of Maximo as a Service (MaaS) in the world and provides insights on how your organization, regardless of size or purpose, can leverage technology to make the most of what you have today and tomorrow.
The Right Sensory Mix
Many companies fail to acknowledge and analyze disparities observed among customers and simply put them down to culture or emotion. New neuroendocrinological research proves that people are rational: They just have a different biological perception of the same stimulus. Their preferences, behavior, and decisions are strongly influenced by the hundreds of millions of sensors monitoring their body and brain. People with more taste buds are, for example, sensitive to bitterness and are more likely to drink their coffee with sugar or milk, or to drink tea. This book helps product managers, marketers, and corporate decision-makers understand and predict customers' behavior and preferences. It provides the tools to design the right sensory mix (color, shape, depth, taste, smell, texture, and sound) for each product, and fine-tune their positioning and range for every local market. Using cases from different sectors, the author shows that this approach delivers planet and people-friendly innovations which have a higher chance of success in the market.
Producing Green Knowledge and Innovation
The knowledge and innovation meant for knowledge-based economies (KBEs) are branded as green knowledge and innovation/ethical human capital, blended with the natural system as modeled by the Quintuple Helix Model of Innovation. However, due to bureaucratic challenges and myths, conventional universities produce knowledge and innovation in the sense of traditional disciplinary knowledge, which are not adequate to meet the goals of sustainable development. This book provides a model for greening a university which in turn can produce green knowledge and innovation in the mainstream knowledge production process. This model, which is based on research, can be adopted by the conventional universities in other regions. Such a process results in providing benefits to stakeholders of the university at the micro-level. At the macro-level, it blends with the other knowledge systems--namely, the natural environment of society, economic system, media-based and culture-based publicand civil society, and political system--to create a sustainable knowledge economy.
Managing Contract Manufacturing Relationships
Contract manufacturing has become a cornerstone of global supply chains since the first wave of production outsourcing. Since then, brand-leading companies have focused their supply chains on the end consumer, while contract manufacturers have overtaken brand-leaders in various key areas. As a result, contract manufacturers are becoming strategic partners in the implementation of product designs, which requires dedicated relationship management to enable manufacturing coordination across company boundaries. This book addresses the relationship management of contract manufacturing relationships through the client's use of management practices. It adopts an eclectic transaction cost economics and relationship velocity perspective. To this end, applied management practices, relationship dynamics, and the targeted selection and adjustment of management practices are examined. The findings indicate the need for systematic alignment of client companies and contract manufacturers at commercial and social relationship levels. Furthermore, relationship dynamics require a regular assessment of the commercial and social fit. The findings contribute to the understanding of contract manufacturing relationships in literature and include recommendations for practical application.
Design Thinking in Education
Education needs new ways to prepare individuals and societies for the multitude of changing challenges in the twenty-first century. In today's world--characterized by digitization, increasing speed, and complexity--design thinking has established itself as a powerful approach to human-centered innovation that can help address complicated problems and guide change in all areas of life. Design thinking formats not only teach skills that benefit people as they expand their "toolbox," but also create affective and cognitive outcomes. This book includes experiences, approaches, and reflections on design thinking in education from different perspectives of renowned design thinking experts from the network of the Hasso Plattner Institute and its School of Design Thinking. Using real-world examples, the book provides insights into requirements and protocols that design thinking practitioners can apply to transform their academic or professional ecosystem. It will be of interestfor readers who work in or are interested in a wide variety of educational contexts.
Information and Communication Technologies for Agriculture--Theme I: Sensors
This volume is the first (I) of four under the main themes of Digitizing Agriculture and Information and Communication Technologies (ICT). The four volumes cover rapidly developing processes including Sensors (I), Data (II), Decision (III), and Actions (IV). Volumes are related to 'digital transformation" within agricultural production and provision systems, and in the context of Smart Farming Technology and Knowledge-based Agriculture. Content spans broadly from data mining and visualization to big data analytics and decision making, alongside with the sustainability aspects stemming from the digital transformation of farming. The four volumes comprise the outcome of the 12th EFITA Congress, also incorporating chapters that originated from select presentations of the Congress. The focus in this volume is on different aspects of sensors implementation in agricultural production (e.g., types of sensors, parameters monitoring, network types, connectivity, accuracy, reliability, durability, and needs to be covered) and provides variety of information and knowledge in the subject of sensors design, development, and deployment for monitoring agricultural production parameters. The book consists of four (4) Sections. The first section presents an overview on the state-off-the art in sensing technologies applied in agricultural production while the rest of the sections are dedicated to remote sensing, proximal sensing, and wireless sensor networks applications.Topics include: Emerging sensing technologies Soil reflectance spectroscopy LoRa technologies applications in agricultureWireless sensor networks deployment and applications Combined remote and proximal sensing solutions Crop phenology monitoring Sensors for geophysical properties Combined sensing technologies with geoinformation systems
Information and Communication Technologies for Agriculture--Theme II: Data
This volume is the second (II) of four under the main themes of Digitizing Agriculture and Information and Communication Technologies (ICT). The four volumes cover rapidly developing processes including Sensors (I), Data (II), Decision (III), and Actions (IV). Volumes are related to 'digital transformation" within agricultural production and provision systems, and in the context of Smart Farming Technology and Knowledge-based Agriculture. Content spans broadly from data mining and visualization to big data analytics and decision making, alongside with the sustainability aspects stemming from the digital transformation of farming. The four volumes comprise the outcome of the 12th EFITA Congress, also incorporating chapters that originated from select presentations of the Congress. The first part of this book (II) focuses on data technologies in relation to agriculture and presents three key points in data management, namely, data collection, data fusion, and their uses in machine learning and artificial intelligent technologies. Part 2 is devoted to the integration of these technologies in agricultural production processes by presenting specific applications in the domain. Part 3 examines the added value of data management within agricultural products value chain.The book provides an exceptional reference for those researching and working in or adjacent to agricultural production, including engineers in machine learning and AI, operations management, decision analysis, information analysis, to name just a few. Specific advances covered in the volume: Big data management from heterogenous sources Data mining within large data setsData fusion and visualizationIoT based management systemsData Knowledge Management for converting data into valuable informationMetadata and data standards for expanding knowledge through different data platformsAI - based image processing for agricultural systemsData - based agricultural businessMachine learning application in agricultural products value chain
Air Cargo Management
This is the third edition of a popular introductory guide to the function and future of the air cargo supply chain, an industry which responded with remarkable efficiency when faced with the challenges and impact of the Covid-19 pandemic. It reviews the role & strategy of air cargo and its contribution to world trade.
Science Mapping of Digital Transformation in Business
Digital transformation will affect every company or organization sooner or later, regardless of the industry, country, or type of organization. In recent years, this impact has become disruptive, and there is an increasing need for companies to innovate their business models while using various emerging technologies. The key goals of this book are twofold. The first goal is to provide a comprehensive overview of the state of digital transformation in business using various bibliometric indicators, while the second goal is to propose a synthesis of the potential directions and opportunities for future research agenda related to this field of research. The bibliometric analysis of the current state of knowledge published in the field of digital transformation in business over the last 20 years reveals the existence of four major thematic clusters: (1) the digital transformation process, (2) digital technologies, (3) the digital economy, and (4) digital disruption. Basedon the content analysis of the most important articles that belonged to each cluster of topics, the book outlines several directions for future research. This makes it a useful resource for researchers interested in the field of digital transformation in business.
The ISO 45001
"As with Milt Dentch's previous ASQ books on ISO management systems (ISO 9001 and ISO 14001), his coverage of ISO 45001:2018 manages to be both concise, yet fully informative. Avoiding fluff, the book's guidance on this new ISO health and safety standard provides a helpful section-by-section digest coupled with implementation examples and changes from the OHSAS 18001 requirements." Dennis Sasseville Sustainability Quality Systems Director Worthen Industries, Inc. This handbook explains how an organization can use a management system to both control and improve its safety or occupational health and safety performance. It provides guidance in building the OH&S management system in support of the organization's operations, linking the management system to the requirements of ISO 45001:2018, to support third-party certification. Included in the text are best practices as well as common pitfalls or weaknesses I have observed in various organizations. For those organizations certified according to OHSAS 18001:2007, the book highlights the changes required to upgrade to the new international standard. The ISO 45001:2018 Implementation Handbook is formatted to describe each clause of ISO 45001:2018 in four sections: Correspondence with the current OHSAS 18001 standard The ISO requirement Guidance on conformance to the requirements Questions for internal auditors A CD included with this handbook contains internal auditor check sheets that can be used to assess conformance to ISO 45001:2018. Electronic Books Only: CD-ROM files are available for download.
Embracing Success Through Time Management
"The bad news is time flies. The good news is you're the pilot". (Michael Althsuler) In this, her second book, Joy Kelshall explores the concept that successful time management is simply a way of life. It is a continuous process of planning and organizing your time. This will involve your attitude and habits which will directly affect your ability to succeed. It includes: Definitions of time management, various established systems of time management, problems that occur resulting from one's attitude and habits, planning & prioritizing tasks, delegating, time wasters and benefits. "Embracing Success Through Time Management" reveals how "being rich is having money" but, "being wealthy is having time". (Margaret Bonnano) In addition this book reinforces, "You might well remember that nothing can bring you success but yourself". (Napoleon Hill)
Learning Habits
A learning culture is essential to outperform the competition but how can Learning and Development (L&D) professionals achieve this? What habits do they need to develop in their workforce? Learning Habits is written by an author with over 20 years' experience using learning science to improve both business and employee outcomes. It explains to what habits are necessary for an effective learning culture and how to develop them at individual, team and organizational level. This book outlines each habit, explains what it is, why it makes a difference and how to measure it as well as providing a framework that can be used to make these habits become routine to ensure the learning sticks. Each habit is underpinned by behavioural science research and supported by practical advice, real world examples and case studies from global organizations including Verizon, KPMG, Walmart, CitiBank, Fidelity, Workday and Accenture. Learning Habits also includes checklists to track progress, a 'cue, routine, reward, reflect' model to make learning habits core to how the business operates and templates for writing learning questions to use with employees. This book is essential reading for all L&D practitioners who know that building a learning culture is crucial for individual and business success but don't know where to start.
Collaborative Learning
Collaborative Learning explains how to leverage the knowledge and experience of existing employees to upskill the entire workforce. This practical guide explains what collaborative learning is, what the benefits are and why it is needed in a nimble, fast-moving business world. It also explains the science behind shared expertise and how to foster this, how collaborative learning can be used to combat low learner engagement and employee burnout as well as how collaborative learning can be used on the full employee journey from pre-boarding and onboarding through to promotion and progression. This book also explains why collaborative learning is not a top-down cascade of information from the most senior employee to the most junior. Instead it is an inclusive approach to learning across functions and teams, across hierarchies and across job titles or tenure. This book is full of expert discussion about why collaborative learning is a culture enhancer and contains advice for overcoming common obstacles when making collaborative learning part of a company's learning strategy. Packed with case studies and examples from global firms who have implemented and benefitted from collaborative learning including Google, Tesla, McDonald's, Lego, Haribo, LVMH and Mercedes, this book is for all L&D professionals who are looking to embed collaborative learning in the workplace but aren't sure where to start.
The ASQ Certified Six Sigma Yellow Belt Study Guide
As a companion to The ASQ Certified Six Sigma Yellow Belt Handbook, this study guide offers helpful exercises for anyone planning to take the ASQ Certified Six Sigma Yellow Belt (CSSYB) exam. Unlike other resources, this book has been developed specifically to address the 2022 CSSYB Body of Knowledge (BoK), considering the proper depth of knowledge and required levels of cognition. Every practice question in both sections details solutions that explain the correct answer and the corresponding section of the BoK to the question to facilitate further study as needed.Inside, you will find: - SECTION 1, which offers 161 practice questions organized by the five parts of the BoK- SECTION 2, which offers 139 additional practice questions from each of the five parts- Updates to the 2022 CSSYB BoK, including new supply chain management, corrective action, preventive action, and work instructions sections- A list of additional references used by the teams that create the test items for the CSSYB examination.
Sustainable Procurement
The business case for sustainability is clear and organizations are responding to the imperative to act. But with 50-70% of the change needed involving the supply base, procurement and supply chain functions are critical to success.Sustainable Procurement explains how procurement and supply chain professionals can develop existing best practice approaches to make supply side sustainability a reality. Based around the OMEIA(R) Sustainable Procurement process, this book provides a step-by-step and highly practical methodology that embeds sustainable procurement into existing proven procurement approaches. It also provides crucial new tools that equip and enable those in this field to drive highly effective supply-side sustainability. By exploring the current landscape and the business case for sustainability, Sustainable Procurement makes sense of how we can translate good ambition into prioritised grass roots level change. Guidance is offered on how procurement can help redefine what an organisation does based upon what needs to change in its supply base. There are extensive resources to help determine hot spot risk areas, assess suppliers, and determine and prioritise where to direct our precious resources. It also provides new models for 'sustainable value engineering' to help organisations transform what and how they buy. Written by leading procurement expert and best-selling author, Jonathan O'Brien, this practical guide outlines how to establish sustainable procurement as a key strategic enabler to reduce supply-side risk and drive action to respond to detrimental impacts in the supply base.
Quality Management Practices in Service Organizations
Quality management practices are essential in any organization, and service organizations are no exception. Service organizations face unique challenges in maintaining and improving the quality of their services, including intangible outputs and a high degree of customer interaction. Effective quality management practices can help service organizations meet these challenges and achieve their quality objectives.Quality management practices in service organizations typically involve a structured approach to planning, implementing, and evaluating quality initiatives. This includes identifying and understanding customer needs and expectations, designing and implementing quality control measures, and continuously monitoring and improving the quality of services delivered.One of the most widely used quality management frameworks in service organizations is the Service Quality (SERVQUAL) model. This model involves measuring service quality across five dimensions: reliability, responsiveness, assurance, empathy, and tangibles. By using the SERVQUAL model, service organizations can identify areas where service quality is lacking and take corrective action.Other quality management practices that service organizations can adopt include ISO 9001 certification, Six Sigma, and Lean methodologies. These approaches involve data-driven problem-solving, continuous improvement, and a focus on customer satisfaction. By adopting these practices, service organizations can reduce costs, increase efficiency, and improve customer satisfaction.Effective quality management practices in service organizations require a culture of continuous improvement and a commitment to meeting customer needs and expectations. This involves effective communication, training and development of employees, and a willingness to embrace change.In summary, quality management practices in service organizations are essential for delivering high-quality services that meet customer needs and expectations. By adopting a structured approach to quality management, service organizations can continuously improve their services, reduce costs, and increase customer satisfaction.
Learning Habits
A learning culture is essential to outperform the competition but how can Learning and Development (L&D) professionals achieve this? What habits do they need to develop in their workforce? Learning Habits is written by an author with over 20 years' experience using learning science to improve both business and employee outcomes. It explains to what habits are necessary for an effective learning culture and how to develop them at individual, team and organizational level. This book outlines each habit, explains what it is, why it makes a difference and how to measure it as well as providing a framework that can be used to make these habits become routine to ensure the learning sticks. Each habit is underpinned by behavioural science research and supported by practical advice, real world examples and case studies from global organizations including Verizon, KPMG, Walmart, CitiBank, Fidelity, Workday and Accenture. Learning Habits also includes checklists to track progress, a 'cue, routine, reward, reflect' model to make learning habits core to how the business operates and templates for writing learning questions to use with employees. This book is essential reading for all L&D practitioners who know that building a learning culture is crucial for individual and business success but don't know where to start.
Collaborative Learning
Collaborative Learning explains how to leverage the knowledge and experience of existing employees to upskill the entire workforce. This practical guide explains what collaborative learning is, what the benefits are and why it is needed in a nimble, fast-moving business world. It also explains the science behind shared expertise and how to foster this, how collaborative learning can be used to combat low learner engagement and employee burnout as well as how collaborative learning can be used on the full employee journey from pre-boarding and onboarding through to promotion and progression. This book also explains why collaborative learning is not a top-down cascade of information from the most senior employee to the most junior. Instead it is an inclusive approach to learning across functions and teams, across hierarchies and across job titles or tenure. This book is full of expert discussion about why collaborative learning is a culture enhancer and contains advice for overcoming common obstacles when making collaborative learning part of a company's learning strategy. Packed with case studies and examples from global firms who have implemented and benefitted from collaborative learning including Google, Tesla, McDonald's, Lego, Haribo, LVMH and Mercedes, this book is for all L&D professionals who are looking to embed collaborative learning in the workplace but aren't sure where to start.
The ASQ Certified Quality Process Analyst Handbook
This handbook is designed as a reference for ASQ's Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It's ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: Quality Concepts and Team Dynamics Quality Tools and Process Improvement Techniques Data Analysis Customer-Supplier Relations Corrective and Preventive Action (CAPA) This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: tools for assessing training effectiveness best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture examples of lean and value analysis, Theory of Constraints risk management, business process management and lifecycle phases the importance of data collection and analysis, data integrity, validity, and reliability examples of gage R&;R and attribute agreement analysis Sandra L. Furtererspan, BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ's certification handbooks (CMQ/OE and CQIA) and a prolific speaker.
The Lean Engineering Travel Guide
Lean is an essential way of working in a world that is accelerating and becoming more complex. It revalues the human dimension in the company by encouraging individual thinking and initiative and gives meaning to teams that are more and more challenged by competitiveness and innovation. This book is designed as a travel guide. The first part includes all the traditional sections from the 'front end' of a travel guide, including some basic vocabulary, tips, and a historical section about some of the pioneers of Lean in Engineering. The journey begins in the second part, which explains a number of Lean Engineering practices in some detail and the best itineraries to develop better products, discussing the underlying intentions and offering advice for implementation. Numerous concrete cases illustrate this part with case material drawn from the authors' own experiences. Part Three is a brief guide to where and how to get started. Currently, there are no books on Lean Engineering written by practising engineers who have themselves experienced the adjustment of Lean principles to the business and challenges of new product development. The authors describe tools and practices that have already been widely tested and improved by many engineers with different cultures and skills in the Thales Group and other companies. Lean Engineering as we describe it has thus been able to demonstrate its effectiveness for several years. In addition, the authors describe new unique practices invented within the framework of their activities and which thus do not exist anywhere else (e.g., causal influence diagram (CID), Pull-Scheduling Board).
Managing It Projects
Urgent deadlines, constant lack of time, permanent delays - these are the most faithful companions and, at the same time, the greatest enemies of the project manager. Even certified project managers, people with enormous knowledge and a lot of experience, find themselves in a situation where they need great mental resilience in order not to give up. The book is a complete manual for all critical situations a project manager might need to handle along the project's lifecycle. Written by a project manager with many years of experience, each chapter contains real-life examples with analysis and guidelines. You'll benefit from the down-to-earth knowledge that usually project managers learn over the course of years in critical and stressful situations with no preparation beforehand. It's not about academic methodologies - it's about pragmatic solutions that work in real-life. Far too often, the wise theory of IT project management has nothing to do with reality. ManagingIT Projects is your special compendium of knowledge, featuring "project management black magic," chock full of proven recipes for project managers and IT organization managers, as well as advice on how to act in critical situations.What You'll LearnExamine the main reasons for delays in projects and see where they come from Review the key success factors in managing projects beyond project management methodologies and techniquesUnderstand the critical moments of projects and see how to prepare for themApply a pragmatic strategy and philosophy for successful project delivery and cooperation with customers Who This Book Is ForSoftware developers, project managers, engineering managers and software development directors, sales reps, executive and foundersEndorsements: "An extremely powerful book which describes well the highlights of critical project management well supported by real-life experience. [...] A ready-made guide to succeed."Antonietta MastroianniChief Digital & IT Officer at Proximus, Telco Woman of the year 2022 "Straight to the point, well written and bold! [...] One of the best books on project management!"Dr. Joerg StormGlobal Head IT Infrastructure Mercedes-Benz Mobility "Absolutely recommended book for all professionals in the IT industry!"Francis CeperoIoT Business Unit Leader A1 Group, former VP Innovation & Technology at SAP "Managing IT Projects" by Marcin Dąbrowski is a reference work [...] The best book I read this year."Holger WeichhausSenior Director for Development Quality, AUDI AG "This is a very practical and insightful book that I wish I could have read when I started working in project management. [...] I will definitely make it mandatory reading for all my project managers."Ricardo CamposCEO ITSCredit, former CEO at ActivoBank and Chief Digital Officer at Millennium Bank "The book really draws you in to how to successfully manage an IT-project both on a very practical note and also how to influence both internal and external stakeholders."Brian StoutFormer CEO of BT One Phone, board member of T-Mobile The Netherlands and CEOof KPN Belgium "There are many books trying to explain to us how to design, sell and deliver transformative IT programs for demanding clients. "Managing IT projects" is more. [...] Outstanding value for practitioners."Michael Brandenburg, GM 2Quadrate GmbH, Lead Coach at IESE Business School, former VP at Capgemini "It's incredibly practical. It wins my trust."Ewa Maciaś, Director of Engineering at Nomagic, ex Director of Engineering at Google "Are you looking for a book that explains the journey behind an IT project and how one deals with the challenges that come along the way? Look no further - Marcin captures this brilliantly in his book Managing IT Projects."Gudny Helga HerbertsdottirCCO of VIS
Hoshin Kanri in Higher Education
The book underscores the key benefits HK can offer HE institutions. With its Lean roots of continuous improvement and respect for people, HK offers HE institutions an effective and sustainable approach to strategy implementation and deployment.
Operations Research
Operations Research: A Practical Introduction offers a hands-on approach to the field of operations research (OR) and a useful guide for using OR techniques in scientific decision making, design, analysis and management. It provides readers with an introduction to standard mathematical models and algorithms.
The Process of Reliability Engineering
Achieving high reliability in products and processes is essential for reliability engineering and management. Regardless of your position in the organization, whether you are an engineer or a manager, you have a role to play in achieving high reliability. It is part of your job. Yet, little is written about this important objective. There are plenty of books and resources on performing the wide variety of reliability methods and techniques. The methods of reliability engineering are well documented. What is missing is when and how to integrate the right set of methods into the product development process, putting it all together so that one is likely to obtain the desired results. The Process of Reliability Engineering is your roadmap to meeting reliability objectives. No matter where you are on the supply chain, whether part of a Fortune 500 company or a startup, your customers want trouble-free products that work as promised. Readers will learn: The difference between reliability engineering and reliability management and why it matters.The underlying philosophy for creating a reliable product.The six steps to achieving high reliability with any product or process.Why most reliability plans do not work as intended and how to learn from these lessons.What is a reliability strategic vision, and how is it created and used.What are the missing elements to achieving your organization's reliability vision, and how to use them in creating a reliability plan.Why decisions matter and how to support critical reliability-related decisions.How to select the vital few reliability methods to close the gaps and support critical decisions.The correct procedure for writing and executing reliability tasks. Case studies, examples, and lessons learned, focusing on practical application.Timeless application tips that apply to any industry.Soft skills for building credibility and influence.Whether your role is product or process engineering or management, we should aim to achieve the highest possible reliability and safety in our products. Join us on a journey to creating effective reliability plans that add value to your organization.
Supply Chain Risk Management
This book provides a holistic and practical approach to managing supply chains risks and presents a new framework model for sustainable optimization of risk management. This framework includes supportive tools for risk mapping and strategic decision-making. Managers can apply tailored versions of this framework for the management process of their respective sector. The authors provide case studies in industries such as automotive, aviation, airport, and healthcare.
Information and Communication Technologies for Agriculture--Theme IV: Actions
This volume is the last (IV) of four under the main themes of Digitizing Agriculture and Information and Communication Technologies (ICT). The four volumes cover rapidly developing processes including Sensors (I), Data (II), Decision (III), and Actions (IV). Volumes are related to 'digital transformation" within agricultural production and provision systems, and in the context of Smart Farming Technology and Knowledge-based Agriculture. Content spans broadly from data mining and visualization to big data analytics and decision making, alongside with the sustainability aspects stemming from the digital transformation of farming. The four volumes comprise the outcome of the 12th EFITA Congress, also incorporating chapters that originated from select presentations of the Congress. The focus in this volume is on the directions of Agriculture 4.0 which incorporates the transition to a new era of action in the Agricultural sector, represented by the evolution of digital technologies in 4 aspects: Big Data, Open Data, Internet of Things (IoT), and Cloud Computing. Under the heading of "Action," 14 Chapters investigate the implementation of cutting-edge technologies on real world applications. It will become apparent to the reader that the penetration of ICT in agriculture can result in several benefits related to the sustainability of the sector and to yield the maximum benefits, successful management is required. The entire discussion highlights the importance of proper education in the adoption of innovative technologies starting with the adaption of educational systems to the new era and moving to the familiarization of farmers to the new technologies.This book covers topics that relate to the digital transformation of farming. It provides examples and case studies of this transformation from around the world, examines the process of diffusion of digital technologies, and assesses the current and future sustainability aspects of digital agriculture. More specifically, it deals with issues such as: Challenges and opportunities from the transition to Agriculture 4.0Safety and health in agricultural work automationThe role of digital farming on regional-spatial planningThe enrollment of Social Media in IoT-based agricultureThe role of education in digital agricultureReal-life implementation cases of smart agriculture around the world
The License Giver Business Concept of Technological Innovation
Innovation is one of the avenues in which companies can move up the value chain, and has become a popular demand from stock markets and governments. Many of its proponents though lack insight as to what it takes to be an innovator, and instead hype and impel innovation based on a romanticized view that with enough willpower and support from a board, investors, or government every company can pursue innovation. This book offers a theoretical framework, the License Giver Business concept, that clarifies the core characteristics of a truly innovating company, and differentiates it from three other company archetypes with differing core business identities. It describes key aspects and pitfalls in the practical application of the License Giver Business concept and provides cases from the marine industry and computer industry.
Variable Takt Principle
This book describes how the implementation of variable rate launching in the context of a mixed-model assembly line with unlimited customization flexibility promotes customer-centric production. Variable rate launching (VRL) - as opposed to fixed rate launching (FRL) - eliminates idle time and utility work in mixed-model assembly lines. Even in the context of limitless customization, which runs the risk of concentrated peak workloads and possible longer assembly lines, a variable takt proves to be more economical than a fixed takt. On the technical side, a fixed takt requires both a healthy balance of process times and optimal scheduling to create feasible production schedules, as using average takt does not allow workers enough time to complete their tasks for more complex products. Because the variable takt relies on similar process times for a given product across the entire line for one product, and all products are given exactly the time they need for assembly, optimalseries-sequencing and regular task rescheduling can be eliminated. This book is intended as a reference guide for experienced executives in manufacturing and academics teaching operational effectiveness for customer-centric production, and makes extensive references to AGCO Fendt's modern tractor line in Marktoberdorf, Germany. The book also offers application case studies from companies in related industries such as automotive, electronics, and machine tools. The book's key message is that variation should not be universally eliminated from manufacturing. As such, the book represents a counterpoint to the philosophy advocated by the Toyota Production System.
Business Communication
Effective communication is a critical skill for success in any profession, and especially in the world of business. Whether communicating with colleagues, customers, or clients, the ability to clearly and effectively convey information is essential for building and maintaining relationships, making decisions, and achieving goals. The purpose of this book is to provide readers with a comprehensive guide to the various forms of business communication, from writing emails and reports to delivering presentations and participating in meetings. The book covers the fundamentals of effective communication, including effective listening, nonverbal communication, and managing conflict. It also provides practical tips and strategies for overcoming common challenges and improving your communication skills. Whether you are a seasoned professional or just starting out in your career, this book will help you develop and refine your business communication skills. Whether you are looking to improve your written or verbal communication, or simply want to build stronger relationships with the people you work with, this book provides the information and insights you need to succeed.
Advancements of Grey Systems Theory in Economics and Social Sciences
This book focuses on the main advancements made in the economics and social sciences field through the use of grey systems theory. As a result, it addresses both the state of the art and the applications of grey systems theory in economics and social sciences. The book is structured in eight main chapters, covering the following topics: the state of the art in the grey systems theory research in economics and social sciences, which includes a bibliometric analysis, a selection of the most well-cited papers in the field, and a selection of applications in which the grey systems theory is used in the areas of suppliers selection, risk assessment, public opinion assessment, linear programming, complex projects management, social media analysis, and natural language processing Each chapter gives an overview of a particular economic or social sciences topic, providing an explanation on the main terms and methods used for solving the problem, including the notations, terminology, and the needed steps to solve it. A practical application is presented in most of the chapters, while in the others, a series of case studies are presented from the literature and discussed in depth in terms of methods used and advantages brought by each of these methods. The last chapter discusses the hybridization cases in which the grey systems theory has been or can be successfully used along with other artificial intelligence methods and techniques for a more advanced analysis in the economics and social sciences field. The reasoning and the explanations used in the book are easy to understand for the interested persons who are not familiar to the field and want to learn more related on how the grey systems theory can be applied to economics and social sciences. As for the experts in this field, this book can be a good referral point for developing new areas of research by combining the advantages of the grey systems theory with other theories within the field.
Knowledge Management and AI in Society 5.0
This book explores and offers an overview of knowledge management embraced in the current scenario of Society 5.0, shedding light on its importance in a society that is increasingly digital and interconnected.
